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sales-performance-management nice-systems All Markets > Sales Performance Management

Nice Systems

4.0 out of 5.0 (4 ratings)

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We have aggregated ratings data on Nice Systems but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): NICE Incentive Compensation Management (ICM)

    Product flexibility allowed us to achieve primary goals.

    Overall Comment

    Initially, we experienced some issues and had to delay our POC and implementation. However, once escalated, the services team and engineering were excellent business partners.

    What one piece of advice would you give other prospective customers?

    We did a phased roll-out with our most standard payees first and then with the rest of the team six months later. This allowed us to learn about the product and we were in a very good position once we went live worldwide.

    What do you like most about the product or service?

    We process transactions daily and this has allowed the administration of the entire monthly comp process to be much easier. In addition, the product is very flexible so we can be nimble in our plan administration providing there are no structural changes. (Structural change difficulties would include new plan measurements not anticipated at implementation or changes to the number of levels in the rate structure.)

    What do you dislike most about the product?

    The field sales reporting and the lack of a robust user interface.

    What one thing do you wish the vendor did differently?

    We would have liked more stability and depth in both the services team and engineering. Those who we worked with were excellent, however, they were spread very thin. Due to this, we missed several critical deadlines.

    If you could start over, what would your organization do differently?

    Although one of the reasons that we chose this product was because of the iOS reporting solution via Microstrategy, we don't have continued support through services because it is a third party product. This makes further enhancements difficult. We would have rethought the reporting solution had we known this.

    Service & support - overall comment

    The Services team ranks a score of 5 and the Support team earns a 2. It seems like the services team is not trained on AICM and most issues must be escalated to the engineering team in the UK.


  • 4 out of 5.0, Reviewed

    Product(s): NICE Incentive Compensation Management (ICM)

    Considering the level of complication, we met our launch goals.

    Overall Comment

    Excellent partnerships formed with vendor employees to resolve issues during pre-implementation, discovery and development phases, and immediately post-launch. There were many compromises and give and take situations, and the vendor was very accommodating (as were we). I think the vendor was definitely stretched to resolve some of our more complicated issues, which will be good for them.

    What one piece of advice would you give other prospective customers?

    You know your business and what you need, ensure you stick to that when developing and agreeing to requirements.

    What do you like most about the product or service?

    The workflows are working very well for us. It does not take long at all for our sales force to do their part, which is a huge win for us and was ultimately one of our main goals.

    What do you dislike most about the product?

    Due to the level of complication, and the volume of data, we are encountering some timing issues.

    What one thing do you wish the vendor did differently?

    The vendor could have accepted our conclusion related to one of our workflows instead of pushing back. As it turned out we needed it.

    If you could start over, what would your organization do differently?

    We would dedicate more time to a full review of the statement of work to ensure all pieces were covered. Since we were replacing existing in-house technology we should have been more mindful of what we had at the time. We would also ensure we allotted adequate time for testing, it was underestimated.

    Product capabilities - overall comment

    There are certain product limitations which seem to be illogical, but I understand there are many customers to consider. Considering the level of complication of our program, the product generally is very capable of doing what we require.

    Service & support - overall comment

    During the project, the vendor was very quick to respond to our questions/concerns. There were times we did not like the answers due to product limitations, but that had nothing to do with support.

    Integration & Deployment - Overall comment

    Our project lasted 20 months, deployment itself (launch) basically took place overnight. We launched on time with negligible issues. As we worked through UAT there were times where something was not working at all which caused some alarm, and for a while I admit it was nervous about launching on time.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): NICE Incentive Compensation Management (ICM), NICE Sales Performance Management

    Implementation was almost flawless.

    Overall Comment

    NICE has been a fantastic partner to work with. We have now had 2 different deployments of SPM/ICM for 2 different sales forces. Our business partners within NICE have always been quick to address our needs and work to a quick resolution of and issues that come up

    What one piece of advice would you give other prospective customers?

    Make sure your requirements are clear and ask questions.

    What do you like most about the product or service?

    Since I am a business representative, I like the fact that we are able to make quick changes to plans/calculators as the need arises.

    What do you dislike most about the product?

    I wish that changes to portal forms were more straightforward, as it is currently there is no way we can accomplish this in house.

    What one thing do you wish the vendor did differently?

    Agile build. See above.

    If you could start over, what would your organization do differently?

    The one thing that I would do differently is to ask to be more involved in the build stage of the project. Typically we give requirements to NICE and they build in a silo, giving us the odd look at how things are progressing. I would like it if a more agile approach was given now that we have a little more knowledge of the software and the platform on which is runs.

    Service & support - overall comment

    We are engaged weekly with support and they are always willing to work toward a quick resolution.

    Integration & Deployment - Overall comment

    We had on site support for both of our deployments and the expertise was a valuable asset.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): NICE Incentive Compensation Management (ICM), NICE Sales Performance Management

    Upgrading was difficult but we like the finished product.

    Overall Comment

    There were some hiccups upgrading to the newest version but we got there. We like the finished product - it just took us awhile to finish it . ICM Incentive calculations are reliable and fast. NPM reporting is very flexible and powerful.

    What one piece of advice would you give other prospective customers?

    Do your homework.

    What do you like most about the product or service?

    I like the ability to manipulate reports on the fly in NPM. In ICM I like the general ease of the user interface.

    What do you dislike most about the product?

    Support staff is very responsive but frequently unhelpful. They need to get more experts with their own products dealing with the support issues. Sometimes problems can take a long time to get resolved.

    What one thing do you wish the vendor did differently?

    Would have liked more documentation / education about the new application as it is very different and we were largely left to figure it out on our own.

    If you could start over, what would your organization do differently?

    We wouldn't volunteer to blaze the path and be first in line to upgrade. Let other people work the bugs out first. We probably would have had our IT team more heavily invested in the process as well.

    Service & support - overall comment

    Support team is usually very quick at responding to our tickets but notoriously slow at resolving them. We've had ticket float around for months before getting fixed.

    Integration & Deployment - Overall comment

    It took us over 2 years to upgrade from version 3.8 to 6.3

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
2.0

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(3)
3.7

Pricing and contract flexibility (pricing and terms)

(2)
1.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.8

How long did your deployment take?

12 months or more

0 - 3 months (<3)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(4)
3.0

Ease of deployment

(3)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
3.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(4)
4.0

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(3)
2.7

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.3
Section
1

Additional Context

What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Strong user community


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa