Sep 12, 2016
Initially, we experienced some issues and had to delay our POC and implementation. However, once escalated, the services team and engineering were excellent business partners.
Aug 10, 2016
Excellent partnerships formed with vendor employees to resolve issues during pre-implementation, discovery and development phases, and immediately post-launch. There were many compromises and give and take situations, and the vendor was very accommodating (as were we). I think the vendor was definitely stretched to resolve some of our more complicated issues, which will be good for them.
Aug 5, 2016
NICE has been a fantastic partner to work with. We have now had 2 different deployments of SPM/ICM for 2 different sales forces. Our business partners within NICE have always been quick to address our needs and work to a quick resolution of and issues that come up
Jul 27, 2016
There were some hiccups upgrading to the newest version but we got there. We like the finished product - it just took us awhile to finish it . ICM Incentive calculations are reliable and fast. NPM reporting is very flexible and powerful.
Jul 26, 2016
The project implementation experience of the Nice team was very helpful.