4 out of 5.0 (5 ratings)
5 Verified Reviews

NICE Incentive Compensation Management (ICM)

Product flexibility allowed us to achieve primary goals.

Initially, we experienced some issues and had to delay our POC and implementation. However, once escalated, the services team and engineering were excellent business partners.

NICE Incentive Compensation Management (ICM)

Considering the level of complication, we met our launch goals.

Excellent partnerships formed with vendor employees to resolve issues during pre-implementation, discovery and development phases, and immediately post-launch. There were many compromises and give and take situations, and the vendor was very accommodating (as were we). I think the vendor was definitely stretched to resolve some of our more complicated issues, which will be good for them.

1

NICE Incentive Compensation Management (ICM), NICE Sales Performance Management

Implementation was almost flawless.

NICE has been a fantastic partner to work with. We have now had 2 different deployments of SPM/ICM for 2 different sales forces. Our business partners within NICE have always been quick to address our needs and work to a quick resolution of and issues that come up

1

NICE Incentive Compensation Management (ICM), NICE Sales Performance Management

Upgrading was difficult but we like the finished product.

There were some hiccups upgrading to the newest version but we got there. We like the finished product - it just took us awhile to finish it . ICM Incentive calculations are reliable and fast. NPM reporting is very flexible and powerful.

1

NICE Incentive Compensation Management (ICM)

Nice project implementation methodology worked well for us.

The project implementation experience of the Nice team was very helpful.

1