4 out of 5 (7 Ratings)
Mar 18, 2017
Our institution's IT group, in coordination with the vendor, Word Systems, managed the project of installation, roll out, and training to properly deploy the NICE system. Training end users to operate the system was completed without difficulty as the system is fairly simple to operate. There have been some technical difficulties with connectivity, server disruptions, and interface with certain utilities. Most of those problems have been resolved.
Jan 19, 2017
Exploration on the requirements with Nice before starting the development work was great and helped us to think in closer detail what we would actually want and which ways we can best benefit our business and sales colleagues with this platform. Also the latest development, testing and implementation process went all well and Nice colleagues listened us carefully and responded well on our final enhancement and finetuning requests. The project schedule was overall met well. Delivering one item took a bit longer but that was highlighted already in early project phase by Nice, that this new, customized element is a bit more complicated and will take more time for development so later delivery was in line with our expectations. Compared the work on developing and deploying the product, sales process was then again a bit stiff and getting contract signed took clearly longer what we had originally expected. Partly the delay was related though the fact that at the same time we had product upgrade to do as well as large addition of users.
Sep 12, 2016
Initially, we experienced some issues and had to delay our POC and implementation. However, once escalated, the services team and engineering were excellent business partners.
Aug 10, 2016
Excellent partnerships formed with vendor employees to resolve issues during pre-implementation, discovery and development phases, and immediately post-launch. There were many compromises and give and take situations, and the vendor was very accommodating (as were we). I think the vendor was definitely stretched to resolve some of our more complicated issues, which will be good for them.
Aug 5, 2016
NICE has been a fantastic partner to work with. We have now had 2 different deployments of SPM/ICM for 2 different sales forces. Our business partners within NICE have always been quick to address our needs and work to a quick resolution of and issues that come up
Jul 27, 2016
There were some hiccups upgrading to the newest version but we got there. We like the finished product - it just took us awhile to finish it . ICM Incentive calculations are reliable and fast. NPM reporting is very flexible and powerful.
Jul 26, 2016
The project implementation experience of the Nice team was very helpful.