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sales-performance-management oracle All Markets > Sales Performance Management

Oracle

2.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Oracle Sales Cloud, Other...

    Existing product that lacks some key features in the SFA space

    Overall Comment

    This was the incumbant SFA system.

    1 of 1 peer(s) found this review helpful.


  • 2 out of 5.0, Reviewed

    Product(s): Oracle Sales Cloud

    Vendor was extremely difficult to work with and completely destroyed relationship.

    Overall Comment

    Product is good and meets all the functionality required. Vendor (Oracle) was horrible to deal with. Arrogant and difficult with often a forceful take-it-or-leave kind of approach. Would not choose to work with them again.

    What one piece of advice would you give other prospective customers?

    Putting a deal together is difficult; however, because they are siloed, it will not affect any other relationship with the vendor. Destroying the Sales Cloud relationship will not hurt when renegotiating databases licenses; likewise, trying to put together an overall package deal will not help as each business segment only cares about their commission. Thus, you can't agree to pay more for database licenses to reduce the Customer Cloud costs because the Customer Cloud sales rep only cares about his portion, not the overall package.

    What do you like most about the product or service?

    Performs well and users find it intuitive.

    What do you dislike most about the product?

    Cloud hosting model is weak and not consolidated across applications. Oracle is very limited on the liability and the cap amount that it will indemnify.

    What one thing do you wish the vendor did differently?

    Had a single account rep for us. We get calls from 30 different sales reps from Oracle.

    If you could start over, what would your organization do differently?

    Choose another vendor due to difficulty in working with them.

    Service & support - overall comment

    Good response time and support is knowledgable.

    Integration & Deployment - Overall comment

    Integration and deployment went fast and was simple.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
2.0

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(2)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.5

How long did your deployment take?

0 - 3 months (<3)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(2)
2.5

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(2)
3.5

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
3.0
Section
1

Additional Context

What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Financial/organizational viability

Product functionality and performance

Strong services expertise


In which region(s) did your deployment take place?

North America