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sales-performance-management salesforce All Markets > Sales Performance Management

Salesforce

4.0 out of 5.0 (2 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Wave Analytics

    Maturing Platform with Tight Ecosystem Integration

    Overall Comment

    Wave is a maturing platform and presents both risk and strategic departure from other--still extant--BI tools on premise. The selection was based on an existing investment in the Salesforce ecosystem and a desire for tighter alignment between the system of engagement and the system of report.


  • 4 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Strong focus on process and workflow is key to success; start small and iterate

    Overall Comment

    We had internal Center of Excellence expertise with the product, so did not rely heavily on external implementation services. Overall, the platform was flexible to provide the needed function and scale desired.

    What one piece of advice would you give other prospective customers?

    Use a user centered approach - bring the actual end users into the design process from the start. Face to face training for this group of users was critical to success. Get buy in for critical success factors and operational metrics the business will use to realize the full potential of a robust offering such as Salesforce.

    What do you like most about the product or service?

    Flexibility, ability to create easy dashboards and reports.

    What do you dislike most about the product?

    User interface is not very compelling - long list of sections that require scrolling to see critical things. Looks a bit "dated"

    If you could start over, what would your organization do differently?

    Get buy in early on for adoption approach with the customer base. It has been adopted well by those who have converted, but not every office was required to convert, which lessens the overall value of the product to the organization.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(1)
4.0

Was the support package worth it?


Quality of technical support

(1)
4.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product roadmap and future vision

Product functionality and performance


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America