4 out of 5.0, Reviewed Dec 7, 2015
We had internal Center of Excellence expertise with the product, so did not rely heavily on external implementation services. Overall, the platform was flexible to provide the needed function and scale desired.
Use a user centered approach - bring the actual end users into the design process from the start. Face to face training for this group of users was critical to success. Get buy in for critical success factors and operational metrics the business will use to realize the full potential of a robust offering such as Salesforce.
Flexibility, ability to create easy dashboards and reports.
User interface is not very compelling - long list of sections that require scrolling to see critical things. Looks a bit "dated"
Get buy in early on for adoption approach with the customer base. It has been adopted well by those who have converted, but not every office was required to convert, which lessens the overall value of the product to the organization.