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sales-performance-management salesforce All Markets > Sales Performance Management

Salesforce

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Sales Cloud

    Strong focus on process and workflow is key to success; start small and iterate

    Overall Comment

    We had internal Center of Excellence expertise with the product, so did not rely heavily on external implementation services. Overall, the platform was flexible to provide the needed function and scale desired.

    What one piece of advice would you give other prospective customers?

    Use a user centered approach - bring the actual end users into the design process from the start. Face to face training for this group of users was critical to success. Get buy in for critical success factors and operational metrics the business will use to realize the full potential of a robust offering such as Salesforce.

    What do you like most about the product or service?

    Flexibility, ability to create easy dashboards and reports.

    What do you dislike most about the product?

    User interface is not very compelling - long list of sections that require scrolling to see critical things. Looks a bit "dated"

    If you could start over, what would your organization do differently?

    Get buy in early on for adoption approach with the customer base. It has been adopted well by those who have converted, but not every office was required to convert, which lessens the overall value of the product to the organization.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
4.0

Was the support package worth it?


Quality of technical support

(1)
4.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America