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sales-performance-management xactly All Markets > Sales Performance Management

Xactly

4.5 out of 5.0 (20 ratings)

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We have aggregated ratings data on Xactly but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Xactly Incent

    Fabulous company that listens to it's customers!

    Overall Comment

    Very intuitive product that is enhanced all the time. Great customer support!

    What do you like most about the product or service?

    Customer support are rockstars!


  • 5 out of 5.0, Reviewed

    Product(s): Xactly Incent

    Lots better than Excel!!

    Overall Comment

    Love Xactly!! So much better than using spreadsheets!!! We save so much calculation time and our reps. Love being able to view their details.

    What one piece of advice would you give other prospective customers?

    Ask other customers how they use it, go to CompCloud and see the product capabilities, and rely on strong consultants to guide you on best practices rather. Have long term goals semi thought of rather than going strictly based on current because that could ultimately change how some features are built to save time later.

    What do you like most about the product or service?

    User functionality! Having sales reps and managers view their commission details really allows us to motivate them to do more.

    What do you dislike most about the product?

    I wish there was a calculation icon that stayed on the page, even if you left the queue.

    What one thing do you wish the vendor did differently?

    Not much, but I would like a calculation icon that stayed on the screen if there was a batch currently calculating, even if you changed screens within Incent. That would save me a lot of time while loading files rather than continuously going back and forth.

    If you could start over, what would your organization do differently?

    We would have utilized more lookup tables from implementation rather than going more formula based. We've since changed a lot to enable our efficiencies.

    Service & support - overall comment

    Could go a little quicker on technical questions, but great overall.

    Integration & Deployment - Overall comment

    Not over this ability.


  • 5 out of 5.0, Reviewed

    Product(s): Xactly Incent

    Analytics module is great!

    Overall Comment

    I have been using Analytics module diligently, and being an Analyst it is an effective module and a time-saving tool.

    What do you like most about the product or service?

    I am extremely happy creating functional commissions report using Analytics module.


  • 5 out of 5.0, Reviewed

    Product(s): Xactly Incent

    Implementation was virtually painless and worth the effort

    Overall Comment

    Great customer service and functionality.

    What one piece of advice would you give other prospective customers?

    think and plan out your path thoroughly before implementing.

    What do you like most about the product or service?

    the customer service.

    What do you dislike most about the product?

    nothing. Love the product.

    What one thing do you wish the vendor did differently?

    nothing. It all worked great from the start.

    If you could start over, what would your organization do differently?

    standardized rules and naming conventions across regions, rather than separate naming for different regions.

    Product capabilities - overall comment

    many add-ons available.


  • 4 out of 5.0, Reviewed

    Product(s): Xactly Incent

    Short lifecycle from decision making to go Live

    Overall Comment

    Good Product with multiple features. Good at analytics. Would have been better if we had an in-house expert.

    What one piece of advice would you give other prospective customers?

    Plan for the future.

    What do you like most about the product or service?

    easy to learn.

    What do you dislike most about the product?

    constant training is required.

    What one thing do you wish the vendor did differently?

    Better prepare new customers on best practices.

    If you could start over, what would your organization do differently?

    We would have planned our internal plan design and long-term objectives better.


  • 5 out of 5.0, Reviewed

    Product(s): Xactly Incent

    Xactly Incent is great for Admins and the Sales team.

    Overall Comment

    Xactly Incent is a great product and Xactly is a great company. The program works great and is constantly improving. The company listens to its users and implements improvements all the time.


  • 5 out of 5.0, Reviewed

    Product(s): Xactly Incent

    Powerful and easy to use tool!

    Overall Comment

    Xactly is a very powerful and easy to use tool for commission eligable employees and managers, granting them access to review and track all commissions that pertain to them. Xaxtly is a very stable product we have never had issues with down time or loss of data. Xactly support and help information is easy to use and understand.

    What one piece of advice would you give other prospective customers?

    Xactly is only as accurate as the data you feed into it. Make sure your data is correct.

    What do you like most about the product or service?

    The prodcut is updated throughout the year.

    If you could start over, what would your organization do differently?

    Keep configuration and reports updated as new fetures became available. So many changes have happened since we started using Xactly within our company and with what the software can offer. For several years with "just did what we did last year". Stay ahead of the game and update your configuration more often.

    Service & support - overall comment

    Support service all depends on what package you buy


  • 4 out of 5.0, Reviewed

    Product(s): Xactly Incent

    "Great Product with transparency for sale reps"

    Overall Comment

    Great product, good customer support

    What do you like most about the product or service?

    Easibility and transparancy

    What do you dislike most about the product?

    reporting tool is cumbersome

    If you could start over, what would your organization do differently?

    get more involved with the implentation


  • 5 out of 5.0, Reviewed

    Product(s): Xactly Incent

    Implementation was great, and year-over-year maintenance was easy.

    Overall Comment

    What can I say? I'm an Incent fan! We started using Incent in 2011. From the curriculum and learning modules during the Admin training, to the application configuration, both Administrators and end users love the ease of how intuitive the navigation is within the system. We chose Incent because it dovetails with our company values, it pairs very nicely with Salesforce.com using SSO, and it fit our company budget. One of the many benefits that I've seen over the years is the ability to load data on a nightly basis so that our salesreps can truly have a live one-stop-shop and see what they're closing every day. Another benefit is the ease of programming the system for year over year changes. We had Xactly configure the system for us in the beginning, but due to the classes and the hands-on experience, we were able to do the configuration on our own with minimal support from Xactly Incent and that is a beautiful thing! The last benefit example I will use is the ability to have eDocs to manage all salescomp-related documents routed and housed in one place. I would recommend Incent to any company. It's very innovative, intuitive, and we haven't been able to stump them yet, even with the most complex configuration!

    What one piece of advice would you give other prospective customers?

    Invest in Premium Support, Sandbox, eDocs, and advanced Analytics training!

    What do you like most about the product or service?

    User impersonation.

    What do you dislike most about the product?

    Analytics is not user-friendly

    What one thing do you wish the vendor did differently?

    n/a

    If you could start over, what would your organization do differently?

    Purchase additional Xactly products at a discounted price, including Premium Support.

    Service & support - overall comment

    If we had Premium Support this would be probably abe a higer


  • 5 out of 5.0, Reviewed

    Product(s): Xactly Incent Express

    Long Time Customer, nimble product, great support.

    Overall Comment

    I've implemented Xactly for 3 different companies and in each case the application has proven to be nimble, is able to scale, and the migration from Express to Incent (once we reached that point) was very smooth. Our comp. plans in almost all 3 companies have been complex with 8-10 different plan types in environments which were rapidly growing. Again, Xactly was able to accommodate all of our plan needs.

    What one piece of advice would you give other prospective customers?

    When making your decision be certain to review the out of the box reports and ask how reports can be customized.

    What do you like most about the product or service?

    Nimbleness, ability to scale, handles comples sales plans.

    What do you dislike most about the product?

    Speed.

    What one thing do you wish the vendor did differently?

    Reports need to be enhanced and, while it may not be completely vendor related, Xactly is very very slow as the application sits in SFDC.

    If you could start over, what would your organization do differently?

    Having implemented for 3 different companies I've been able to insert my "lessons learned" with each application installation.

    Product capabilities - overall comment

    Again, fast paced/growing sales organization with complex sales plans. Nimble product.

    Integration & Deployment - Overall comment

    We worked with a great 3rd party vendor who was very attentive.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(15)
4.4

Ability to understand your organization's needs

(19)
4.1

Timely and complete response to product questions

(19)
4.5

Pricing and contract flexibility (pricing and terms)

(14)
4.1
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(13)
4.1

How long did your deployment take?

0 - 3 months (<3)

I don't know

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(10)
4.1

Ease of integration using standard APIs and tools

(12)
4.1

Quality and availability of end-user training

(16)
3.9

Ease of deployment

(13)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(20)
4.3

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(18)
4.1

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(19)
4.2

Quality of peer user community

(16)
3.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(20)
4.4
Section
1

Additional Context

What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Strong services expertise

Overall cost

Breadth of services

Financial/organizational viability

Product roadmap and future vision

Strong customer focus

Pre-existing relationships

Strong user community

Strong consulting partnership

Other...


In which region(s) did your deployment take place?

North America

Latin America

EMEA

APAC

Asia/Pacific

Europe, Middle East and Africa