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Barracuda Networks

4.4 out of 5.0 (9 ratings)

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We have aggregated ratings data on Barracuda Networks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Barracuda Spam Firewall

    This is a robust product and performs very well.

    Overall Comment

    We are satisfied with the product, and rarely have issues.

    What one piece of advice would you give other prospective customers?

    N/A

    What do you like most about the product or service?

    Performance

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    Be more proactive in monitoring customer boxes and informing them of known issues.

    If you could start over, what would your organization do differently?

    N/A


  • 5 out of 5.0, Reviewed

    Product(s): Barracuda Spam Firewall

    Barracuda Email Security Gateway and Spam Filtering -VMware Appliance version

    Overall Comment

    The implementation went very smoothly. Their documentation is quite good. But, their support help is excellent. Their guidance through the entire process is great.

    What one piece of advice would you give other prospective customers?

    Call Barracuda and talk to them and perhaps talk with a peer that has already been through the process. Barracuda can get you in contact with a nearby peer if you need to talk with someone. However, the supprt Barracuda provides is quite excellent.

    What do you like most about the product or service?

    It was easy to implement. They will help you throughout the entire process - from deciding what best fits your needs, to a vendor to work with if you need one, implementation, as well as issue resolution. I a very impressed with all aspects of their support systems and support teams.

    What do you dislike most about the product?

    Their support is the best I have seen in a long time!

    If you could start over, what would your organization do differently?

    This project actually went quite smooth.


  • 5 out of 5.0, Reviewed

    Product(s): Barracuda Spam Firewall

    Easy to Implement. Easy to Maintain

    Overall Comment

    From the initial implementation to the on-going support, Barracuda has outstanding customer support infrastructure and is quick to respond to customer issues, up to and including a complete replacement of the spam and virus firewall appliance.

    What one piece of advice would you give other prospective customers?

    They offer a free 30 trial of all their products. If you are not sure try it out, before you buy.

    What do you like most about the product or service?

    The instant replacement service. If you have a hardware problem with one of the appliances, Barracuda doesn't waste valuable time trying to figure out what's wrong with the hardware. They overnight a whole new appliance to you and you are back up and running in no time.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing. We are completely satisfied with our decision to use the Barracuda Spam and Virus Firewall product.


  • 5 out of 5.0, Reviewed

    Product(s): Barracuda Spam Firewall

    Ease of use with powerful functionality make this product a big success

    Overall Comment

    Barracuda was knowledgeable and helpful in our implemenation and subsequent support. The best part about the solution was it's simplicity and the fact that we didn't need much support because of the intuitive way it was designed.

    What one piece of advice would you give other prospective customers?

    Run an evaluation with Barracuda to get a feel for the product, it was very helpful for our staff.

    What do you like most about the product or service?

    As stated, we loved the simplicity and the intuitive design.

    What one thing do you wish the vendor did differently?

    Nothing at this time.

    If you could start over, what would your organization do differently?

    Would have purchased sooner and implemented sooner. We spent too much time evaluating vendors even wafter we saw the price point and functionality provided by Barracuda. We were worried that it was so much less expensive than a few other vendors that it couldn't possibly deliver the results we want. We should have tested it sooner.

    Service & support - overall comment

    We rarely need to use Barracuda support.


  • 5 out of 5.0, Reviewed

    Product(s): Barracuda Spam Firewall

    Easy implementation, easy for end users, a great product!

    Overall Comment

    This product has functioned flawlessly for many years. It does everything I expect from a Spam Firewall with many additional features like email encryption.

    What one piece of advice would you give other prospective customers?

    If you're looking for the encryption piece, you will also need to by a Barracuda Message Archiver if you want to archive the contents of the encrypted emails sent and the encrypted replies.

    What do you like most about the product or service?

    Service and support is awesome.

    What do you dislike most about the product?

    That I had to decommission my old email archiver and buy a Barracuda Message Archiver to be able to archive the full text of these emails. I understand why they insist on this, but it was a bit of a pain to move over 10 years worth of email from one unit to another.

    What one thing do you wish the vendor did differently?

    Barracuda is a mature company and they do things exactly how I would like things done.

    If you could start over, what would your organization do differently?

    Buy another Barracuda!

    Service & support - overall comment

    Their service and support is stellar! I cannot say one bad word about it. Barracuda shines in this area.


  • 5 out of 5.0, Reviewed

    Product(s): Barracuda Spam Firewall

    Virtual Barracuda Spam Appliance Deployment.

    Overall Comment

    Product is easy to deploy and manage. It "just works". Doesn't require much management and administration.

    What one piece of advice would you give other prospective customers?

    Strongly consider virtual appliances. They are easy to scale if you need additional capacity.

    What do you like most about the product or service?

    Robust solution given the reasonable cost.

    What one thing do you wish the vendor did differently?

    Better user management of spam/junk.

    If you could start over, what would your organization do differently?

    Nothing.

    Service & support - overall comment

    Any time we have required techinical support they have responded quickly and they have always provided a solution.


  • 3 out of 5.0, Reviewed

    Product(s): Barracuda Spam Firewall

    Implementation was easy but there was some configuration that needed.

    Overall Comment

    Appliance is relatively easy to manage but I wish it was more end user friendly.

    What one piece of advice would you give other prospective customers?

    Roll the user interface out slowly if possible.

    What do you like most about the product or service?

    Ease of use for administrator.

    What do you dislike most about the product?

    It sometimes captures email that is not spam.

    What one thing do you wish the vendor did differently?

    Vendor was helpful and responsive.

    If you could start over, what would your organization do differently?

    I would have looked at other appliances and how it works in the end-user environment.


  • 4 out of 5.0, Reviewed

    Product(s): Barracuda Spam Firewall

    POC and implimintation was extremely efficient.

    Overall Comment

    Overall expereince was positive.

    What one piece of advice would you give other prospective customers?

    Ensure you perform a POC to ensure the solution is a good fit.

    What do you like most about the product or service?

    Added functionality and automation of process.


  • 4 out of 5.0, Reviewed

    Product(s): Barracuda Spam Firewall

    Medium Complexity but transition from Legacy SPAM was more challenging

    Overall Comment

    Solid product.

    What one piece of advice would you give other prospective customers?

    Select proven product. For security, there is no vendor that fits all.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    None.

    What one thing do you wish the vendor did differently?

    Let 3rd party do more of the work; and focus on our core competency.

    If you could start over, what would your organization do differently?

    Gone to SAS earlier.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(9)
4.4

Ability to understand your organization's needs

(9)
4.6

Timely and complete response to product questions

(9)
4.6

Pricing and contract flexibility (pricing and terms)

(9)
4.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(9)
4.6

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
4.5

Ease of integration using standard APIs and tools

(8)
4.6

Quality and availability of end-user training

(8)
4.4

Ease of deployment

(9)
4.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
4.8

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(9)
4.8

Quality of technical support

(9)
4.7

Quality of peer user community

(8)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(9)
4.6
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

System Administrator

Implementation, Maintenance or other IT support

User Training

Analytics Team Leader

End User Support Manager

Executive Sponsor

Vendor/Product Selection

Analytics User

Application Lead

Development/Integration

Functional Assessment

Technical Assessment

Technical assessment

Vendor Management

Other...


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Create internal/operational efficiencies

Improve compliance & risk management

Improve compliance and risk management

Drive innovation

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Breadth of services

Strong customer focus

Strong services expertise

Strong user community

Pre-existing relationships

Product roadmap and future vision

Financial/organizational viability

Strong consulting partnership

Other...


In which region(s) did your deployment take place?

North America