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secure-email-gateways barracuda-networks All Markets > Secure Email Gateways

Barracuda Networks

4.0 out of 5.0 (4 ratings)

Reviews Distribution

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We have aggregated ratings data on Barracuda Networks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Barracuda Spam Firewall

    Virtual Barracuda Spam Appliance Deployment.

    Overall Comment

    Product is easy to deploy and manage. It "just works". Doesn't require much management and administration.

    What one piece of advice would you give other prospective customers?

    Strongly consider virtual appliances. They are easy to scale if you need additional capacity.

    What do you like most about the product or service?

    Robust solution given the reasonable cost.

    What one thing do you wish the vendor did differently?

    Better user management of spam/junk.

    If you could start over, what would your organization do differently?

    Nothing.

    Service & support - overall comment

    Any time we have required techinical support they have responded quickly and they have always provided a solution.


  • 3 out of 5.0, Reviewed

    Product(s): Barracuda Spam Firewall

    Implementation was easy but there was some configuration that needed.

    Overall Comment

    Appliance is relatively easy to manage but I wish it was more end user friendly.

    What one piece of advice would you give other prospective customers?

    Roll the user interface out slowly if possible.

    What do you like most about the product or service?

    Ease of use for administrator.

    What do you dislike most about the product?

    It sometimes captures email that is not spam.

    What one thing do you wish the vendor did differently?

    Vendor was helpful and responsive.

    If you could start over, what would your organization do differently?

    I would have looked at other appliances and how it works in the end-user environment.


  • 4 out of 5.0, Reviewed

    Product(s): Barracuda Spam Firewall

    POC and implimintation was extremely efficient.

    Overall Comment

    Overall expereince was positive.

    What one piece of advice would you give other prospective customers?

    Ensure you perform a POC to ensure the solution is a good fit.

    What do you like most about the product or service?

    Added functionality and automation of process.


  • 4 out of 5.0, Reviewed

    Product(s): Barracuda Spam Firewall

    Medium Complexity but transition from Legacy SPAM was more challenging

    Overall Comment

    Solid product.

    What one piece of advice would you give other prospective customers?

    Select proven product. For security, there is no vendor that fits all.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    None.

    What one thing do you wish the vendor did differently?

    Let 3rd party do more of the work; and focus on our core competency.

    If you could start over, what would your organization do differently?

    Gone to SAS earlier.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.0

Ability to understand your organization's needs

(4)
4.3

Timely and complete response to product questions

(4)
4.3

Pricing and contract flexibility (pricing and terms)

(4)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.3

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.3

Ease of integration using standard APIs and tools

(3)
4.3

Quality and availability of end-user training

(3)
4.0

Ease of deployment

(4)
4.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(4)
4.5

Quality of technical support

(4)
4.5

Quality of peer user community

(4)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.0
Section
1

Additional Context

What was the nature of your involvement?

System Administrator

Analytics Team Leader

Analytics User

End User Support Manager

Executive Sponsor

Implementation, Maintenance or other IT support

Technical Assessment

User Training

Vendor/Product Selection

Other...


Why did you purchase the software or service?

Cost management

Create internal/operational efficiencies

Improve compliance and risk management


What were the key factors that drove your decision?

Overall cost

Strong user community

Breadth of services

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong services expertise

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America