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secure-email-gateways cisco All Markets > Secure Email Gateways

Cisco

5.0 out of 5.0 (4 ratings)

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We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Cisco Cloud Email Security

    Set it and forget it.

    Overall Comment

    Extremely easy to implement. Does what we need it to. Good results with filtering spam while keeping false positives low.

    What one piece of advice would you give other prospective customers?

    Don't overthink it.

    What do you like most about the product or service?

    It is easy.

    What do you dislike most about the product?

    Administration is in a completely different interface.

    What one thing do you wish the vendor did differently?

    Integrated into a common dashboard with their other security products.

    If you could start over, what would your organization do differently?

    Understand the quarantine process better and what options we have for messages in the quarantine.

    Integration & Deployment - Overall comment

    Deployment was easy. I wish it integrated with some of their other products better.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Cloud Email Security

    Easy implementation

    Overall Comment

    Great experience.

    What one piece of advice would you give other prospective customers?

    Follow the standard implementation procedure by CISCO.

    What do you like most about the product or service?

    Simple to use.

    What do you dislike most about the product?

    Not cheap.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    No.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Email Security Appliance (ESA)

    Implementation service and ongoing support is consistently reliable.

    Overall Comment

    Cisco is one of our strategic partners and the tool / solution they provided has met our needs.

    What one piece of advice would you give other prospective customers?

    Get a better understanding of the production roadmap as the solutions get bundled and the overall cost increases over the years.

    If you could start over, what would your organization do differently?

    Get a better understanding of the product roadmap where solutions were bundled; which in turn increased the overall cost of the solution.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Email Security Appliance (ESA)

    Excellent functionality, simple administration

    Overall Comment

    Excellent functionality, flexible, granular configuration options, simple administration, good technical support.

    What one piece of advice would you give other prospective customers?

    SPF check function in content filter is broken when default SPF check settings are in use. Very easy to create custom filter to do the check.

    What do you like most about the product or service?

    Very flexible, configuration can be simple or complex base on the requirements.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.5

Ability to understand your organization's needs

(4)
4.8

Timely and complete response to product questions

(4)
4.8

Pricing and contract flexibility (pricing and terms)

(4)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(3)
4.3

Quality and availability of end-user training

(4)
4.0

Ease of deployment

(4)
4.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(4)
4.5

Quality of technical support

(4)
4.8

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.5
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Development/Integration

Executive Sponsor

Functional Assessment

Implementation, Maintenance or other IT support

Technical Assessment

Vendor Management


Why did you purchase the software or service?

Improve compliance and risk management

Cost management

Create internal/operational efficiencies

Other...


What were the key factors that drove your decision?

Breadth of services

Pre-existing relationships

Product functionality and performance

Strong services expertise

Financial/organizational viability

Overall cost

Product roadmap and future vision

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America