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secure-email-gateways cisco All Markets > Secure Email Gateways

Cisco

4.5 out of 5.0 (8 ratings)

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We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Cisco Cloud Email Security, Cisco Email Security Appliance (ESA)

    Good Security Product when it works.

    Overall Comment

    We implemented ESA and Cloud a while back. We recently added there AMP and Threatgrid licenses to the product. Since we had turned those up and had the security settings tuned, we have seen a significant reduction in malware and phishing emails (URL or attachment based. There were some AMP/Threatgrid integration issues that have required product bug fixes released, but once stable it has worked really well.

    What do you like most about the product or service?

    Since turning on AMP and Threatgrid, we have seen a significant reduction in malware.

    What one thing do you wish the vendor did differently?

    Better up front support.

    If you could start over, what would your organization do differently?

    Make sure the product was fully baked. Get formal training for the Ops team.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Cloud Email Security, Cisco Email Security Appliance (ESA)

    Implementation was straightforward but Quarantine Portal Interface and Features Lacking

    Overall Comment

    N/A

    What one piece of advice would you give other prospective customers?

    N/A

    What do you like most about the product or service?

    Works mostly as expected and intercepts unsolicited emails.

    What do you dislike most about the product?

    It would be helpful if the gateware gave the user an easy to configure process over e-signature and opt-in vs opt-out controls

    What one thing do you wish the vendor did differently?

    Better end user experience.

    If you could start over, what would your organization do differently?

    N/A


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Email Security Appliance (ESA)

    Migration was seamless!

    Overall Comment

    Cisco technical support has definitely improved over the past few years. They offer great customer support and are very knowledgable with their product line.

    What one piece of advice would you give other prospective customers?

    Look at all of the alternatives for your environment to see what works best -- physical, virtual and hosted/cloud.

    What do you like most about the product or service?

    Easy to learn, good documentation.

    What do you dislike most about the product?

    Virtual option is still not yet supported on the latest VMware platform (6).

    What one thing do you wish the vendor did differently?

    Provide additional training and offer either free vouchers for it or towards certification exams.

    If you could start over, what would your organization do differently?

    Nothing, I'm happy in the state that we are in and don't have any regrets on the technology solutions that we put into place.

    Service & support - overall comment

    Service and Support from Cisco is great.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Email Security Appliance (ESA)

    Our implementation from other vendor to Cisco went smoothly

    Overall Comment

    Product can scale to a large environment. New security capabilities to address emerging risks are included in new releases. At time difficult to get consistent answers from Cisco how to enable new functionality.

    What one piece of advice would you give other prospective customers?

    Understand your capabilities and do not over extend.

    What do you like most about the product or service?

    Flexibility and ability to scale. Ability to develop different types of policies.

    What do you dislike most about the product?

    Do not find out until last minute what the new releases will include.

    What one thing do you wish the vendor did differently?

    provided us with their "A" team

    If you could start over, what would your organization do differently?

    More professional services

    Service & support - overall comment

    Often get inconsistent answers from tech support.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Cloud Email Security

    Set it and forget it.

    Overall Comment

    Extremely easy to implement. Does what we need it to. Good results with filtering spam while keeping false positives low.

    What one piece of advice would you give other prospective customers?

    Don't overthink it.

    What do you like most about the product or service?

    It is easy.

    What do you dislike most about the product?

    Administration is in a completely different interface.

    What one thing do you wish the vendor did differently?

    Integrated into a common dashboard with their other security products.

    If you could start over, what would your organization do differently?

    Understand the quarantine process better and what options we have for messages in the quarantine.

    Integration & Deployment - Overall comment

    Deployment was easy. I wish it integrated with some of their other products better.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Cloud Email Security

    Easy implementation

    Overall Comment

    Great experience.

    What one piece of advice would you give other prospective customers?

    Follow the standard implementation procedure by CISCO.

    What do you like most about the product or service?

    Simple to use.

    What do you dislike most about the product?

    Not cheap.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    No.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Email Security Appliance (ESA)

    Implementation service and ongoing support is consistently reliable.

    Overall Comment

    Cisco is one of our strategic partners and the tool / solution they provided has met our needs.

    What one piece of advice would you give other prospective customers?

    Get a better understanding of the production roadmap as the solutions get bundled and the overall cost increases over the years.

    If you could start over, what would your organization do differently?

    Get a better understanding of the product roadmap where solutions were bundled; which in turn increased the overall cost of the solution.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Email Security Appliance (ESA)

    Excellent functionality, simple administration

    Overall Comment

    Excellent functionality, flexible, granular configuration options, simple administration, good technical support.

    What one piece of advice would you give other prospective customers?

    SPF check function in content filter is broken when default SPF check settings are in use. Very easy to create custom filter to do the check.

    What do you like most about the product or service?

    Very flexible, configuration can be simple or complex base on the requirements.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
4.4

Ability to understand your organization's needs

(7)
4.6

Timely and complete response to product questions

(8)
4.0

Pricing and contract flexibility (pricing and terms)

(7)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.3

Ease of integration using standard APIs and tools

(6)
3.8

Quality and availability of end-user training

(7)
3.7

Ease of deployment

(8)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
4.3

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(7)
4.0

Quality of technical support

(7)
4.4

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
4.4
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Vendor/Product Selection

Executive Sponsor

Implementation, Maintenance or other IT support

Development/Integration

Functional Assessment

System Administrator

Technical Assessment

Technical assessment

User Training

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Improve compliance & risk management

Improve compliance and risk management

Cost management

Create internal/operational efficiencies

Enhance decision making

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product functionality and performance

Overall cost

Strong services expertise

Breadth of services

Financial/organizational viability

Product roadmap and future vision

Strong user community

Strong customer focus


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America