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secure-email-gateways forcepoint All Markets > Secure Email Gateways

Forcepoint

3.5 out of 5.0 (2 ratings)

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  • 2 out of 5.0, Reviewed

    Product(s): TRITON AP-EMAIL

    Like eating a big greasy cheesburger. Does the job of filling you up but not to clean.

    Overall Comment

    The POC unit we received came loaded with an OS that had only been released seven days prior to being shipped. Tech support was unfamiliar with the new version which was the first negative. At the time Websense ws the company name and they were actually in the migration of their corporate office from San Diego to Austin so I cut them some slack. I was finally able to get senior engineer that was great but she left the company a few months later. Tech support is poorly trained and on multiple calls I had to explain to the tech how to navigate the admin UI. Speaking of the UI it is not very user friendly. Extremely limited on working with log results to research email traffic issues. I have submitted multiple enhancement request over the past two years but none have made it to production. Enhancements that would provide better admin experience and ones their techs said they also would like to see.

    What one piece of advice would you give other prospective customers?

    Allow twice as much time estimated for the implementation. It probably took a good year to get the system tuned to efficiently handle mailicious messages.

    What do you like most about the product or service?

    Flexibility of configuration. Previoulsy used Cisco Ironport but it had limited customization capabilities. Just be warned it is not a logical system to configure and takes some time to understand how all the pieces work.

    What do you dislike most about the product?

    Tech support is horrible. Enough said.

    What one thing do you wish the vendor did differently?

    Provide better technical support. Their first level reps are extremely green and they do not get sufficient training. I have worked with about ten different first or second tier reps and only one of them had anything close to get customer service skills.

    If you could start over, what would your organization do differently?

    Work with a VAR that had experience with the solution because it is a very complex solution to get configured and tweak. Unfortunately there were none available at the time we implemented.


  • 5 out of 5.0, Reviewed

    Product(s): TRITON AP-EMAIL

    Love Websense DLP

    Overall Comment

    Vendor professional service was exceptional.

    What one piece of advice would you give other prospective customers?

    Have full design and requirements before purchase.

    What do you like most about the product or service?

    Very easy to configure.

    What do you dislike most about the product?

    The way the MTA goes from the internet back inside then back to the internet again.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
2.0

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(2)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
2.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Quality of technical support

(2)
3.0

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

Vendor/Product Selection

Application Lead

Functional Assessment

System Administrator

Technical Assessment

Technical assessment

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Improve business process outcomes

Improve compliance & risk management

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Strong services expertise

Breadth of services

Financial/organizational viability

Product functionality and performance

Other...


In which region(s) did your deployment take place?

North America