Jan 10, 2017
Implementation was easy, however the SPAM was allowed by the on premises box, however they added the Hybrid Cloud while they work on fixing the issue.
Jan 9, 2017
The email worked as expected, we had several issues but nothing out of the ordinary.
Dec 1, 2016
The POC unit we received came loaded with an OS that had only been released seven days prior to being shipped. Tech support was unfamiliar with the new version which was the first negative. At the time Websense ws the company name and they were actually in the migration of their corporate office from San Diego to Austin so I cut them some slack. I was finally able to get senior engineer that was great but she left the company a few months later. Tech support is poorly trained and on multiple calls I had to explain to the tech how to navigate the admin UI. Speaking of the UI it is not very user friendly. Extremely limited on working with log results to research email traffic issues. I have submitted multiple enhancement request over the past two years but none have made it to production. Enhancements that would provide better admin experience and ones their techs said they also would like to see.
Jun 15, 2016
Vendor professional service was exceptional.