2 out of 5.0, Reviewed Dec 1, 2016
The POC unit we received came loaded with an OS that had only been released seven days prior to being shipped. Tech support was unfamiliar with the new version which was the first negative. At the time Websense ws the company name and they were actually in the migration of their corporate office from San Diego to Austin so I cut them some slack. I was finally able to get senior engineer that was great but she left the company a few months later. Tech support is poorly trained and on multiple calls I had to explain to the tech how to navigate the admin UI. Speaking of the UI it is not very user friendly. Extremely limited on working with log results to research email traffic issues. I have submitted multiple enhancement request over the past two years but none have made it to production. Enhancements that would provide better admin experience and ones their techs said they also would like to see.
Allow twice as much time estimated for the implementation. It probably took a good year to get the system tuned to efficiently handle mailicious messages.
Flexibility of configuration. Previoulsy used Cisco Ironport but it had limited customization capabilities. Just be warned it is not a logical system to configure and takes some time to understand how all the pieces work.
Tech support is horrible. Enough said.
Provide better technical support. Their first level reps are extremely green and they do not get sufficient training. I have worked with about ten different first or second tier reps and only one of them had anything close to get customer service skills.
Work with a VAR that had experience with the solution because it is a very complex solution to get configured and tweak. Unfortunately there were none available at the time we implemented.
5 out of 5.0, Reviewed Jun 15, 2016
Vendor professional service was exceptional.
Have full design and requirements before purchase.
Very easy to configure.
The way the MTA goes from the internet back inside then back to the internet again.
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