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secure-email-gateways microsoft All Markets > Secure Email Gateways

Microsoft

3.3 out of 5.0 (3 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Exchange Online Protection (EOP)

    Easy Implementation and administration, needs to better catch spam and phishing emails.

    Overall Comment

    EOP was very simple to implement. We redirected our MX record and reconfigured our SMTP gateway for applications. EOP does not filter as well as our former product, IronPort, but it is simpler to administer and requires less maintenance.

    What one piece of advice would you give other prospective customers?

    EOP is a simple product to implement and maintain. You need to evaluate that ease vs. your user communities tolerance of spam and knowledge to detect phishing scams.

    What do you like most about the product or service?

    It's ease of implementation and lack of significant maintenance

    What do you dislike most about the product?

    It does not catch as much spam, phishing, and virus emails as the leaders in this industry.

    What one thing do you wish the vendor did differently?

    It wish the scanner caught more of the phishing and 0-day viruses.

    If you could start over, what would your organization do differently?

    We would probably augment EOP with the IronPort appliance.

    Product capabilities - overall comment

    It's a good product, it just isn't the best overall email protection service.

    Service & support - overall comment

    We utilize Microsoft Premier Support. they are very prompt and can typically provide a recommendation if we encounter an issue. It usually involves doing something on our end users desktop rather than globally through EOP though.


  • 3 out of 5.0, Reviewed

    Product(s): Exchange Online Protection (EOP)

    They need to improve spam filtering and outage percentage.

    Overall Comment

    Lots of mail delays and spam issues since the new version has been implemented.

    What one piece of advice would you give other prospective customers?

    Setup custom rules.

    What do you like most about the product or service?

    Ease.

    What do you dislike most about the product?

    Not very configurable.

    What one thing do you wish the vendor did differently?

    More direct response.

    If you could start over, what would your organization do differently?

    Nothing.


  • 4 out of 5.0, Reviewed

    Product(s): Exchange Online Protection (EOP)

    Implementation Easy, Could use better migration tools.

    Overall Comment

    Ease of use, friendly UI, could use better migration tools to detect current spam environment and help provide cutover instructions.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(2)
3.0

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(2)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.3

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(3)
4.0

Quality of technical support

(3)
4.0

Quality of peer user community

(3)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0
Section
1

Additional Context

What was the nature of your involvement?

System Administrator

Development/Integration

Functional Assessment

Implementation, Maintenance or other IT support

Technical Assessment

Other...


Why did you purchase the software or service?

Cost management

Improve compliance and risk management

Create internal/operational efficiencies

Improve business process agility


What were the key factors that drove your decision?

Pre-existing relationships

Overall cost

Financial/organizational viability

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America