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secure-email-gateways mimecast All Markets > Secure Email Gateways

Mimecast

4.3 out of 5.0 (8 ratings)

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We have aggregated ratings data on Mimecast but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Mimecast Secure Email Gateway

    Decent product, terrible support.

    Overall Comment

    The product is adequate and has a number of outstanding features. However, the support available is terrible.

    What one piece of advice would you give other prospective customers?

    Establish a solid line of communication with support/client management to ensure escalation paths for issues.

    What do you like most about the product or service?

    The anti-phishing technology is superb.

    What do you dislike most about the product?

    Terrible support. Support staff are in the UK, which can make for delays for US based companies.

    What one thing do you wish the vendor did differently?

    Support in the US, and better feedback for tickets/problems.

    If you could start over, what would your organization do differently?

    Consider more alternative providers.


  • 5 out of 5.0, Reviewed

    Product(s): Mimecast Secure Email Gateway

    Meets Legal Confidentiality and Privacy Requirements.

    Overall Comment

    MimeCast meets our Legal Services requirements.

    What do you like most about the product or service?

    The service stops SPAM and URl filtering for nearly 95% of our emails. This in turn results in less infections and phishing infiltration.

    What do you dislike most about the product?

    None so far.

    What one thing do you wish the vendor did differently?

    Provide quicker notification of any outages.


  • 4 out of 5.0, Reviewed

    Product(s): Mimecast Secure Email Gateway

    Included innovations passing them by.

    Overall Comment

    We have been relatively pleased with the initial features and performance. Additional functionality that other vendors are including in their base feature set are offered only as additional cost items here. Their most innovative offering of late involves re-writing all URL links adversely impacting years of user training to be cautious of re-written links.

    What one piece of advice would you give other prospective customers?

    Look at all the innovative options in the industry, and be sure you watch extra-cost options.

    What do you like most about the product or service?

    Journaling.

    What do you dislike most about the product?

    Organization and search of the journal.

    What one thing do you wish the vendor did differently?

    Better assistance with handling the rapidly evolving phishing, spear phishing, whaling, etc. campaigns. They miss a lot.

    If you could start over, what would your organization do differently?

    Consider a more distant future on next product evaluation, as some features here have effectively locked us into this product line.


  • 5 out of 5.0, Reviewed

    Product(s): Mimecast Secure Email Gateway

    Great product to reduce spam and save time in your inbox.

    Overall Comment

    A number of spams were cut down. End users are happy with the results.

    What one piece of advice would you give other prospective customers?

    Look into all the products they sell to determine needs but that you can add on quickly if there is something in the future that you need.

    What do you like most about the product or service?

    the lack of spam in my inbox, and users not calling me with spam.

    What do you dislike most about the product?

    none.

    What one thing do you wish the vendor did differently?

    very good support, pre and post contract signing.

    If you could start over, what would your organization do differently?

    Nothing, it was a seamless integration.


  • 3 out of 5.0, Reviewed

    Product(s): Mimecast Secure Email Gateway

    Easy Implementation, features set lacking.

    Overall Comment

    Pricing was good in comparison to Proofpoint, install went well but we had two major issues with spam and phishing attack in the first three days after go live and have had another incident. Product is living up to expectation.

    What one piece of advice would you give other prospective customers?

    Make sure you understand their features. We have had three issues that we never saw with our old product and have been really disappointed.

    What do you like most about the product or service?

    analytics.

    What do you dislike most about the product?

    functionality.

    What one thing do you wish the vendor did differently?

    provide the product as billed.

    If you could start over, what would your organization do differently?

    Choose Proofpoint.

    Integration & Deployment - Overall comment

    deployment was quick.


  • 4 out of 5.0, Reviewed

    Product(s): Mimecast Secure Email Gateway

    Implementation is streamlined, can be more flexible and provide more options

    Overall Comment

    More can be done from an implementation perspective but the process is well defined and robust.

    What one piece of advice would you give other prospective customers?

    Although not as big as Proofpoint in the space, they have the right plan and approach, speed to market for resilient solutions, forward thinking in their solutions.

    What do you like most about the product or service?

    Core functionality.

    What do you dislike most about the product?

    Nothing yet.

    What one thing do you wish the vendor did differently?

    Package the professional services along with the package and create more options for the change management process as their core capabilities are non-standard and needs to be communicated accordingly.

    If you could start over, what would your organization do differently?

    Get professional services for implementation. It will make the process smoother. As the cost is not too great, it is a no brainer. Would pick the solution over any one in the space.

    Integration & Deployment - Overall comment

    In process


  • 5 out of 5.0, Reviewed

    Product(s): Mimecast Secure Email Gateway

    MimeCast Email Security Protects Us

    Overall Comment

    Product has performed well and support has been excellent.

    What one piece of advice would you give other prospective customers?

    Do your due diligence and check out other products, but I think for the money you'll not find a better solution.

    What do you like most about the product or service?

    Easy to use and support is great. They are also forward looking in implementing new technologies to protect us from emerging threats.

    What do you dislike most about the product?

    Manual purging of the accounts, and, since I use a Mac, I'd have to pay extra to integrate their mail addon into my MacMail.

    What one thing do you wish the vendor did differently?

    The only thing we don't really like about them is that the AD integration doesn't work in reverse. If we add a new employee, it gets added to Mimecast automatically, but if someone leaves, we have to manually purge their account from Mimecast.

    If you could start over, what would your organization do differently?

    NA

    Service & support - overall comment

    Support is very responsive and usuually solves the problem and first time.

    Integration & Deployment - Overall comment

    Onboarding team did a great job outlining the process, answering questions and helping me implement the product.


  • 5 out of 5.0, Reviewed

    Product(s): Mimecast Secure Email Gateway,Other...

    Checked all our boxes for features and continues to meet our needs

    Overall Comment

    We continue to be very pleased with the reliability, features and support. Once initial configuration was completed we have had no need to modify central config settings. We regularly go in to the portal to modify stationery or group settings. When we have a question the support team has been very responsive and explains things effectively.

    What one piece of advice would you give other prospective customers?

    As I mentioned earlier this product, Mimecast, checked all of our boxes for what we were looking for. We asked for a couple of references during the evaluation stage and were able to ask pointed and specific questions. I always encourage when evaluating a product ask for references.

    What do you like most about the product or service?

    It is so easy to use, manage and tweak for the admins and so simple for the end user. It simply works.

    What do you dislike most about the product?

    I mentioned this earlier - it is expensive, but worth it.

    What one thing do you wish the vendor did differently?

    The product is fairly expensive. It does a lot but the price point was a concern for us. We determined that the features and reliability justified the cost and still moved forward. No regrets.

    If you could start over, what would your organization do differently?

    The one thing we would have done differently was to perform a better job of informing our employees of the huge benefit of the archiving. We emphasized with our staff how to control spam while only mentioning the archiving feature. This feature has helped us on countless occasions.

    Product capabilities - overall comment

    Mimecast Archiving and Security continue to meet our needs. Our employees find it so easy to use and helpful, so very helpful.

    Service & support - overall comment

    I am continually pleased with their support. On the times I am unable to obtain an answer from the self service options the support team has been great! They take the time to answer my questions and explain so that I understand both the how and the why.

    Integration & Deployment - Overall comment

    We had no down time even though we had multiple changes happening at once. The proper route to take was fully explained and the implementation group was great to work with. They made sure our needs were met throughout the process.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
4.5

Ability to understand your organization's needs

(8)
4.3

Timely and complete response to product questions

(8)
3.8

Pricing and contract flexibility (pricing and terms)

(7)
4.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.6

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(4)
4.8

Quality and availability of end-user training

(4)
4.3

Ease of deployment

(8)
4.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
4.1

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(7)
4.1

Quality of technical support

(7)
4.1

Quality of peer user community

(3)
4.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
4.3
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Technical Assessment

Functional Assessment

Vendor Management

Vendor/Product Selection

Data Steward

Application Lead

End User Support Manager

Implementation, Maintenance or other IT support

User Training


Why did you purchase the software or service?

Improve compliance and risk management

Create internal/operational efficiencies

Improve customer relations/service

Improve business process agility

Improve business process outcomes

Other...


What were the key factors that drove your decision?

Breadth of services

Product functionality and performance

Overall cost

Product roadmap and future vision

Strong customer focus

Strong services expertise

Pre-existing relationships

Strong user community

Financial/organizational viability

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa