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secure-email-gateways proofpoint All Markets > Secure Email Gateways

Proofpoint

4.9 out of 5.0 (8 ratings)

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We have aggregated ratings data on Proofpoint but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Proofpoint Enterprise Protection

    Feature rich product

    Overall Comment

    Proofpoint has been fantastic to work with tech support is top notch.

    What one piece of advice would you give other prospective customers?

    Dont think about it just do it.

    What do you like most about the product or service?

    After setting up dont spend more than minutes a day working on it.

    What do you dislike most about the product?

    Spear phishing protection has been invaluable.

    What one thing do you wish the vendor did differently?

    Made hardware more customizable.

    If you could start over, what would your organization do differently?

    Should have made the leep long ago.


  • 5 out of 5.0, Reviewed

    Product(s): Proofpoint Enterprise Protection

    implementation was easy, ProofPoint PS did a great job.

    Overall Comment

    We used ProofPoint professional services and was very happy with the outcome. We had no interruption in mail flow.

    What one piece of advice would you give other prospective customers?

    I would suggest Cloud vs on-prem, we ran on-prem for many years and Cloud has been so much easier.

    What do you like most about the product or service?

    Product is great, support is great and they have free online training.

    What do you dislike most about the product?

    nothing.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    There is really nothing we would do different, everything went as planned due to all the planning on the front end.

    Product capabilities - overall comment

    PP is leading the way.

    Service & support - overall comment

    never an issue with support.

    Integration & Deployment - Overall comment

    deployment was a breeze with PS.


  • 5 out of 5.0, Reviewed

    Product(s): Proofpoint Enterprise Protection

    Implementation was easy, thanks to the expert hand holding by the support engineers.

    Overall Comment

    Support engineer was extremely helpful and played a vital and much-appreciated role in the rollout.

    What one piece of advice would you give other prospective customers?

    Maintain and appreciate the value of the support engineers.

    What do you like most about the product or service?

    Ease of use. Works right out of the "box." Speed and ease of use was a major selling point as well.

    What do you dislike most about the product?

    The TAP service while works great, the administrative visibility into the results could use some enhancements.

    What one thing do you wish the vendor did differently?

    Build on their TAP service. Interface is slightly different than the main product and the sandboxing used should be updated with newer machines.

    If you could start over, what would your organization do differently?

    Purchase more services from the start rather wait some time.

    Service & support - overall comment

    Support has always responded timely and accurately without fail.

    Integration & Deployment - Overall comment

    Easy and quick to install. No issues with the rollout. 0 downtime.


  • 5 out of 5.0, Reviewed

    Product(s): Proofpoint Enterprise Protection

    Implementation was easy. Got held up with Legal.

    Overall Comment

    Vendor very responsive, to include engineering team. Had our PoS environment set-up and baseline within 5 business days.

    What one piece of advice would you give other prospective customers?

    Have your/their legal review documents FIRST, prior to PoS or procurement.

    What do you like most about the product or service?

    The ease of management and ease of use for our customers.

    What do you dislike most about the product?

    A little pricey, but the performance and features kind of tilt the scales (not much though).

    What one thing do you wish the vendor did differently?

    Nothing at this time.

    If you could start over, what would your organization do differently?

    Wouldn't do anything different.


  • 4 out of 5.0, Reviewed

    Product(s): Proofpoint Enterprise Protection

    Enterprise solution - created a strategic approach while mitigating short-term threat.

    Overall Comment

    Organization willing to work within our own complex operating environment. While working on enterprise and strategic matters extended proof of concept period and worked with us to satisfy short term mitigation needs. Executive focus and sales pragmatism.

    What one piece of advice would you give other prospective customers?

    Vet architecture for your own load and other network semantics. Integrating such a product within our environment made us learn so much about us. Mostly through error. A certain feature while it appears pretty straightforward may cause other parts to break (especially given how much one relies on email)

    What do you like most about the product or service?

    Small number of false positives, integrates easily and works.

    What do you dislike most about the product?

    Integration with third party products and sometimes invasive approach to email (e.g., URL protection rewrites the URL resulting in many searches of a mailbox to become invalid). Searching for the word "proof point" will bring every single email that ever had a URL in it.

    What one thing do you wish the vendor did differently?

    Changing lawyers twice while negotiating a complex enterprise agreement wasted a lot of time for all of us.

    If you could start over, what would your organization do differently?

    Enterprise contracts with multiple underlying companies can indeed take more than three months to finalize. Would probably have started slightly smaller.


  • 5 out of 5.0, Reviewed

    Product(s): Proofpoint Enterprise Protection

    Strong email security.

    Overall Comment

    Great product, has improved our threat posture on the email front. Only complaint is cost, but it's an industry leading tool.

    What one piece of advice would you give other prospective customers?

    understand the digest and review overall email/server architecture to maximize effectiveness.

    What do you like most about the product or service?

    Effectiveness at catching threats and reporting on those data points.

    What one thing do you wish the vendor did differently?

    better pricing.

    If you could start over, what would your organization do differently?

    deploy the digest institution wide from the start.


  • 5 out of 5.0, Reviewed

    Product(s): Proofpoint Enterprise Protection

    ProofPoint cloud is a good solution with additional products to round it out, a bit pricey

    Overall Comment

    Easy integration into our environment. Good vendor support. Good online administrative tools. They met our very tight deadline due to retirement of previous on prem solution.

    What one piece of advice would you give other prospective customers?

    Research all tools they offer and try to negotiate pricing down on mutliple tools selection.

    What do you like most about the product or service?

    Online reporting is very robust.

    What do you dislike most about the product?

    Best coverage requires multiple tools and is very expensive.

    What one thing do you wish the vendor did differently?

    Product solution is great, team has good support. Pricing is biggest challenge.

    If you could start over, what would your organization do differently?

    More lead time for planning cutover.

    Integration & Deployment - Overall comment

    Very easy to integrate and deploy. Less than two weeks of setup and config to have it fully operational.


  • 5 out of 5.0, Reviewed

    Product(s): Proofpoint Enterprise Protection

    Implementation smooth and fast, very robust feature set

    Overall Comment

    The implementation team really knew their stuff. Smooth and fast transition to "go live".

    What one piece of advice would you give other prospective customers?

    Plan carefully and understand the options before implementing live.

    What do you like most about the product or service?

    accurately processes inbound and outbound mail according to our rules and configurations.

    What do you dislike most about the product?

    Occasionally a rule will simply stop working and require a call into Support to fix.

    What one thing do you wish the vendor did differently?

    The vendor was rock solid on this, no complaints.

    If you could start over, what would your organization do differently?

    Invest more in admin training upfront to fully understand the dizzying array of knobs and dials to fiddle with.

    Service & support - overall comment

    Support is very good and responsive. At times responses to requests for problem solving take longer than we'd like but they are communicative and professional along the way.

    Integration & Deployment - Overall comment

    Proofpoint understood our environment and requirements and there were no unplanned disruptions or missteps in the implementation.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
4.4

Ability to understand your organization's needs

(8)
4.9

Timely and complete response to product questions

(8)
4.5

Pricing and contract flexibility (pricing and terms)

(8)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
4.9

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
4.3

Ease of integration using standard APIs and tools

(4)
4.5

Quality and availability of end-user training

(8)
4.6

Ease of deployment

(8)
4.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
4.6

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(7)
4.7

Quality of technical support

(6)
4.5

Quality of peer user community

(4)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
4.6
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Technical Assessment

Implementation, Maintenance or other IT support

System Administrator

Analytics Team Leader

Analytics User

Development/Integration

End User Support Manager

Functional Assessment

User Training

Other...


Why did you purchase the software or service?

Improve compliance and risk management

Create internal/operational efficiencies

Improve business process outcomes

Improve customer relations/service

Drive innovation

Other...


What were the key factors that drove your decision?

Product functionality and performance

Strong services expertise

Overall cost

Product roadmap and future vision

Breadth of services

Financial/organizational viability

Pre-existing relationships

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America