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secure-email-gateways symantec All Markets > Secure Email Gateways

Symantec

3.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Symantec but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Symantec Email Security.cloud,Symantec Messaging Gateway (SMG),Other...

    Email Quarantine with Symantec DLP - Balancing complexity and ease of use.

    Overall Comment

    Symantec provided subject matter expertise to ensure the product capabilities meet the business objectives while balancing the security requirements.

    What one piece of advice would you give other prospective customers?

    if you plan to move DLP to support hosted Exchange, make sure you fully understand the email quarantine requirements which may not work with Symantec. Cloud for Email and/or integrate with other Email security providers.

    What do you like most about the product or service?

    The best DLP solution available.

    What do you dislike most about the product?

    Lack of support for outbound email quarantine if you are a Symantec .Cloud customer.

    What one thing do you wish the vendor did differently?

    Vendor and VAR should have communicated this limitation earlier.

    If you could start over, what would your organization do differently?

    Due to technical limitations, the product is unable to support key business requirements without an additional technical deployment being deployed. If we could start over, this limitation would have resulted in different business requirements; however, we are too far along to make these drastic changes.

    Product capabilities - overall comment

    Symantec DLP with SMG as an on-premise solution exceeds expectations; however, clients looking to use Symantec cloud version of SMG (Cloud for mail) will find challenging deploying an outbound email quarantine capability.

    Service & support - overall comment

    Support for SMG functionality in the Cloud for outbound quarantine is not existent. Knowledge from product teams is minimal.

    Integration & Deployment - Overall comment

    DLP offers many features; however, one key features for us is DLP for mail. This capability works and one of the supported options is to quarantine outbound emails. Unfortunately, the DLP product has no integration with Symantec Cloud for email.

    1 of 1 peer(s) found this review helpful.


  • 2 out of 5.0, Reviewed

    Product(s): Symantec Email Security.cloud

    World class product going down the drain.

    Overall Comment

    MessageLabs was a pioneer and a leader in the field of secure email gateways. After getting acquired by Symantec, the product seems to have stopped evolving. Commodity malware routinely gets through. Priority 1 situations are not given the right level of attention by the support teams.

    What one piece of advice would you give other prospective customers?

    Continue reviewing the IT solutions landscape and be prepared to refresh some key product portfolios every two years.

    What do you like most about the product or service?

    It's very simple to implement and use.

    What do you dislike most about the product?

    Already mentioned above in detail - the product routinely misses commodity malware which is easily detected by other AV engines. Support is not up to the mark and does not appreciate business criticality.

    What one thing do you wish the vendor did differently?

    Improved support and invested more in the product development.

    If you could start over, what would your organization do differently?

    Nothing, when we bought the product, it was top class.

    Product capabilities - overall comment

    Symantec is lagging behind other leading products in the market. Malware protection is not up to the mark. No thoughts around CEO phishing and fraud. Email tracking is tedious.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(2)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
2.5

How long did your deployment take?

0 - 3 months (<3)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
2.5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
3.5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Implementation, Maintenance or other IT support


Why did you purchase the software or service?

Improve compliance and risk management

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa

North America