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secure-web-gateways barracuda-networks All Markets > Secure Web Gateways

Barracuda Networks

2.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Barracuda Networks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Barracuda Web Filter

    Easy implementation. Great support. Reporting needs some work.

    Overall Comment

    Could improve on the reporting aspect of the product

    What one piece of advice would you give other prospective customers?

    Understand how the rules work and be prepared to continually update your policies if your organization has high turnover in the managerial department.

    What do you like most about the product or service?

    Blocks unwanted web traffic

    What do you dislike most about the product?

    reports

    What one thing do you wish the vendor did differently?

    Made reporting simpler

    If you could start over, what would your organization do differently?

    Predefine rules

    Service & support - overall comment

    Very knowledgable and quick to respond

    Integration & Deployment - Overall comment

    Plug and play.


  • 1 out of 5.0, Reviewed

    Product(s): Barracuda Web Filter

    Easy implementation - Vendor absent when issues arose.

    Overall Comment

    Product was implemented in-line and caused 2 separate network outages as product "locked up." Tried to work with company and through VAR to no avail. Had to pull product from production; vendor seems unconcerned.

    What one piece of advice would you give other prospective customers?

    Do an extended proof-of-concept; ours was short and functionally product worked.

    What do you like most about the product or service?

    Easy set up.

    What do you dislike most about the product?

    Not a stable platform.

    What one thing do you wish the vendor did differently?

    Take issue seriously when their product brought network traffic to a standstill. Vendor was slow in responding and provided no useful input. Should have sent someone on site immediately.

    If you could start over, what would your organization do differently?

    Choose different product.

    Product capabilities - overall comment

    works fine until it blocks network traffic.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
3.0

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
2.5

Quality of technical support

(2)
3.0
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
2.5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

End User Support Manager

Executive Sponsor

Implementation, Maintenance or other IT support

System Administrator

User Training

Vendor/Product Selection


Why did you purchase the software or service?

Improve compliance and risk management

Create internal/operational efficiencies


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Pre-existing relationships

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

North America