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Barracuda Networks

3.8 out of 5.0 (4 ratings)

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We have aggregated ratings data on Barracuda Networks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Barracuda Web Security Service

    Setup and implementation was quick and simple.

    Overall Comment

    Simple installation. Quick setup.

    What one piece of advice would you give other prospective customers?

    Great filter that works with few headaches. Buy the instant replacement, it's worth the cost.

    What do you like most about the product or service?

    Super quick tech support.

    What do you dislike most about the product?

    It does hang up on occasion, but has always been very few and otherwise it's a set it and forget it type of device other than monitoring.

    What one thing do you wish the vendor did differently?

    All is well.

    If you could start over, what would your organization do differently?

    Better documention of desired outcome for the filter.


  • 5 out of 5.0, Reviewed

    Product(s): Barracuda Web Filter

    Barracuda Web Security Gateway (Web Filter) - Model 610

    Overall Comment

    The Support provided by Barracuda has been Superior all the way from researching the product to implementation to usage to troubleshooting issues and to helping with settings for specific needs.

    What one piece of advice would you give other prospective customers?

    Suggest do live demo's with Barracuda and perhaps peer users that already use the product. Determine best way to implement from the beginning. Either In-Line setup or use as a Proxy server. Consult with Barracuda and get guidance from them before and during this process. We did this on our own - and have since decided a different deployment method to better suit our needs. However, Barracuda's support with transitioning is Excellent!

    What do you like most about the product or service?

    The company is all about customer server to the highest level. Far beyond that of other companies we have worked with. Support is at a very high standard.

    What one thing do you wish the vendor did differently?

    Their support has been great - cant say they should do anything differently.

    If you could start over, what would your organization do differently?

    Determine best way to implement from the beginning. Either In-Line setup or use as a Proxy server. Consult with Barracuda and get guidance from them before and during this process. We did this on our own - and have since decided a different deployment method to better suit our needs. However, Barracuda's support with transitioning is Excellent!


  • 4 out of 5.0, Reviewed

    Product(s): Barracuda Web Filter

    Easy implementation. Great support. Reporting needs some work.

    Overall Comment

    Could improve on the reporting aspect of the product

    What one piece of advice would you give other prospective customers?

    Understand how the rules work and be prepared to continually update your policies if your organization has high turnover in the managerial department.

    What do you like most about the product or service?

    Blocks unwanted web traffic

    What do you dislike most about the product?

    reports

    What one thing do you wish the vendor did differently?

    Made reporting simpler

    If you could start over, what would your organization do differently?

    Predefine rules

    Service & support - overall comment

    Very knowledgable and quick to respond

    Integration & Deployment - Overall comment

    Plug and play.


  • 1 out of 5.0, Reviewed

    Product(s): Barracuda Web Filter

    Easy implementation - Vendor absent when issues arose.

    Overall Comment

    Product was implemented in-line and caused 2 separate network outages as product "locked up." Tried to work with company and through VAR to no avail. Had to pull product from production; vendor seems unconcerned.

    What one piece of advice would you give other prospective customers?

    Do an extended proof-of-concept; ours was short and functionally product worked.

    What do you like most about the product or service?

    Easy set up.

    What do you dislike most about the product?

    Not a stable platform.

    What one thing do you wish the vendor did differently?

    Take issue seriously when their product brought network traffic to a standstill. Vendor was slow in responding and provided no useful input. Should have sent someone on site immediately.

    If you could start over, what would your organization do differently?

    Choose different product.

    Product capabilities - overall comment

    works fine until it blocks network traffic.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.3

Ability to understand your organization's needs

(4)
4.0

Timely and complete response to product questions

(4)
4.0

Pricing and contract flexibility (pricing and terms)

(4)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.0

Ease of integration using standard APIs and tools

(3)
4.3

Quality and availability of end-user training

(4)
3.8

Ease of deployment

(4)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(4)
3.8

Quality of technical support

(4)
4.0

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
3.8
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

End User Support Manager

System Administrator

User Training

Implementation, Maintenance or other IT support

Vendor/Product Selection

Analytics Team Leader

Analytics User

Data Steward

Executive Sponsor

Functional Assessment

Technical assessment

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve compliance and risk management

Improve compliance & risk management

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Pre-existing relationships

Strong consulting partnership

Strong services expertise

Breadth of services

Financial/organizational viability

Product roadmap and future vision

Strong customer focus

Strong user community


In which region(s) did your deployment take place?

North America