Loading product reviews...

secure-web-gateways cisco All Markets > Secure Web Gateways

Cisco

4.3 out of 5.0 (4 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): OpenDNS Umbrella

    Web Based with a Local VA

    Overall Comment

    OpenDNS has led to a great improvement in the network security of our university. It has reduced malware and permitted us to systematically eliminate malicious attacks on certain clients in our infrastrcture.

    What one piece of advice would you give other prospective customers?

    Understand that it is still whitelist based and although you can use OpenDNS to block known malicious sites, it offers very little at preventing APT's. The tool has the capability to include feeds from other sources but we tend to steer away from those as they have their own costs for access.

    What do you like most about the product or service?

    Very easy to install and implement if you put it in the right place on your network. Integrates easily with SSO and threeat feeds.

    What do you dislike most about the product?

    Lack of clear and supportive services team. OpenDNS offered great support but once they were brought under Cisco, the service reduced in quality by a fair margin.

    What one thing do you wish the vendor did differently?

    Was recently purchased by Cisco and they seem to be unsure what to do with the tool. Their support has begun suffering greatly and many requests for assistance seem to get lost in the flow of things.

    If you could start over, what would your organization do differently?

    We would put the VA's in our public facing IP space rather than internal as this has caused us a number of connectivity issues that have slowed deployment. The software itself is cloud based and rather extensible but it also requires individual virtual appliances (VAs) to be installed based off traffic routing requirements.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Cloud Web Security, Cisco Web Security Appliance

    Implementation was Easy. Strong support, Easy to Manage, Exceeding Expectations

    Overall Comment

    Overall the expereince with the product is great. We did were engaged with their product team for the very begining to help us implement this product. There were a few misses that could have been avoided regarding managebility internally. But this would be the fault of both the Vendor and ourselves.

    What one piece of advice would you give other prospective customers?

    If you will be using multiple on premises Appliances, ensure that you license the Cisco SMA along with to manage your full deployment globally.

    What do you like most about the product or service?

    It secures our biggest threat vector from a security perspective. Easy to use, integrates well with other Cisco Products that we are currently using (Cisco ASA, Cisco ISE)

    What do you dislike most about the product?

    The onlything that I dislike is that SMA(Security Management Appliance) is not included.

    What one thing do you wish the vendor did differently?

    Not much. The only downfall at this point was the SMA(Security Management Appliance) is not included and was an after thought.

    If you could start over, what would your organization do differently?

    Do Proof of Concept testing for a longer period of time prior to the implementation of the product. We would not have done much differently, but we would have simply planned the deployment with a different approach.


  • 5 out of 5.0, Reviewed

    Product(s): OpenDNS Umbrella

    Easy to implement and highly reliable

    Overall Comment

    Easy to work with the vendor.

    What one piece of advice would you give other prospective customers?

    If this service satisties your need, do not hesitate to implement it. Worked for us for a number of years, without a lot of investment on our part.

    What do you like most about the product or service?

    Functional and easy to implement.

    If you could start over, what would your organization do differently?

    It worked for us very well for a number of years. We are no longer using the product, however, as we needed more functionality which led us to implement a different solution which made this solution redundant.

    Service & support - overall comment

    Excellent response on few occasions needed.


  • 4 out of 5.0, Reviewed

    Product(s): OpenDNS Umbrella

    Simple, Reliable web filtering.

    Overall Comment

    The product provides basic category based filtering for user based web access. There have been significant improvements in the reporting capabilities of the platform over the last year which shows a willingness to invest in the solution. Installation/Configuration is extremely simple as is ongoing administration. We have experienced no outages at all in the availability of any component of the service.

    What one piece of advice would you give other prospective customers?

    Know your use cases. If you need advanced DLP functionality and SSL inspection, another product will be needed.

    What do you like most about the product or service?

    It is one of the easiest to configure and administer solutions in the pantheon of security products I have used.

    What do you dislike most about the product?

    The functionality is basic.

    What one thing do you wish the vendor did differently?

    There have been a few changes to how the product is licensed which have not always been clearly communicated.

    If you could start over, what would your organization do differently?

    We would have leveraged a basic solution like this for our guest network much sooner than we did.

    Service & support - overall comment

    We have asked for a few new features related to reporting, which the vendor has delivered on.

    Integration & Deployment - Overall comment

    It was the simplest deployment I have ever had.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
5.0

Ability to understand your organization's needs

(4)
4.8

Timely and complete response to product questions

(4)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.8

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)


Ease of integration using standard APIs and tools

(4)
4.8

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(4)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.3

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(4)
4.5

Quality of technical support

(4)
4.3

Quality of peer user community

(4)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
5.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Vendor/Product Selection

Executive Sponsor

Functional Assessment

Implementation, Maintenance or other IT support

Technical assessment

Development/Integration

System Administrator

Technical Assessment

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Improve compliance & risk management

Create internal/operational efficiencies

Improve customer relations/service

Cost management

Improve business process outcomes

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Financial/organizational viability

Pre-existing relationships

Product roadmap and future vision

Strong services expertise


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa