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secure-web-gateways cisco All Markets > Secure Web Gateways

Cisco

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): OpenDNS Umbrella

    Simple, Reliable web filtering.

    Overall Comment

    The product provides basic category based filtering for user based web access. There have been significant improvements in the reporting capabilities of the platform over the last year which shows a willingness to invest in the solution. Installation/Configuration is extremely simple as is ongoing administration. We have experienced no outages at all in the availability of any component of the service.

    What one piece of advice would you give other prospective customers?

    Know your use cases. If you need advanced DLP functionality and SSL inspection, another product will be needed.

    What do you like most about the product or service?

    It is one of the easiest to configure and administer solutions in the pantheon of security products I have used.

    What do you dislike most about the product?

    The functionality is basic.

    What one thing do you wish the vendor did differently?

    There have been a few changes to how the product is licensed which have not always been clearly communicated.

    If you could start over, what would your organization do differently?

    We would have leveraged a basic solution like this for our guest network much sooner than we did.

    Service & support - overall comment

    We have asked for a few new features related to reporting, which the vendor has delivered on.

    Integration & Deployment - Overall comment

    It was the simplest deployment I have ever had.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

Technical Assessment

Vendor/Product Selection


Why did you purchase the software or service?

Cost management

Create internal/operational efficiencies


What were the key factors that drove your decision?

Overall cost

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America