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secure-web-gateways forcepoint All Markets > Secure Web Gateways

Forcepoint

3.4 out of 5.0 (7 ratings)

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We have aggregated ratings data on Forcepoint but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): TRITON AP-WEB

    Data loss prevention using the TRITON tool is great.

    Overall Comment

    The product is very flexible and configurable. The vendor was very responsive and provided great input and assistance in implementing and training.

    What one piece of advice would you give other prospective customers?

    NA

    What do you like most about the product or service?

    Easy to configure and manage reports.

    What do you dislike most about the product?

    NA

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    Implement sooner.


  • 4 out of 5.0, Reviewed

    Product(s): TRITON AP-WEB

    Websense Cloud Gateway: Providing Visibility 24x7.

    Overall Comment

    Websense (Forcepoint) cloud gateway protection services have provided valuable end system security in the area of web filtering, and download protection. The key value was that the end systems are now protected while both on and off the internal corporate network, and any and all web traffic is visible via the Websense cloud portal. This has added valuable insight to high-risk browsing and C&C attempts coming from the corporate managed end systems.

    What one piece of advice would you give other prospective customers?

    Identify low risk, high priority web applications, even those hosted on premise and accessible only internally via a browser, and proactively whitelist those sites.

    What do you like most about the product or service?

    It provided protection and visibility for the end systems on all public internet access, regardless of being on the corporate network or a public network.

    What do you dislike most about the product?

    A major Websense proxy issue could prohibit all internet browsing access to all end systems, except for specific whitelisted sites.

    What one thing do you wish the vendor did differently?

    The vendor could proactively provide alerts to customers on issues within their cloud proxy systems and possible effects on operations. Websense provides a status portal, but proactive alerting would be a value add.

    If you could start over, what would your organization do differently?

    We would have reviewed the ability to white list core business critical websites earlier in the implementation process.


  • 5 out of 5.0, Reviewed

    Product(s): TRITON AP-WEB

    Full Suite of Protection at all Channels.

    Overall Comment

    The product has delivered what was promised. The security policy deployment and reputational filtering have been outstanding. Additionally, the integration pieces between the DLP and ESG are promising.

    What one piece of advice would you give other prospective customers?

    Have a solid process in place to respond to end user requests to open blocked sites. Also, deploying this along with another Internet Gateway for unfiltered user traffic off of the corporate network makes it easier for the users to adopt blocking uncategorized sites.

    What do you like most about the product or service?

    Easy and quick deployment. Great customer services from our account representatives.

    What do you dislike most about the product?

    Responding to DLP incidents takes a few clicks from within the data incident report.

    What one thing do you wish the vendor did differently?

    Provide additional DLP tuning capability options with the incident button. Also, let the dashboard download the threat data parameters. Today, the download from the threat dashboard only includes the basic pieces.

    If you could start over, what would your organization do differently?

    Initially we based our licensing model on employee headcount. We deployed with WCCP, which meant additional licensing for endpoints beyond the user base.

    Service & support - overall comment

    My account representatives are great. If we can't get answers out of the help desk, we go to them to help escalate.


  • 3 out of 5.0, Reviewed

    Product(s): TRITON AP-WEB

    Implementation is easy, but tweaking and dialing it in for business purposes takes time.

    Overall Comment

    We have run into challenges over the years with the product and its capabilities. Vendor support was not the best. Since being acquired and rebranded by Raytheon that experience and product roadmap seems to be improving.

    What one piece of advice would you give other prospective customers?

    be specific about what you want to achieve.

    What do you like most about the product or service?

    scope of capability.

    What do you dislike most about the product?

    complexity required for rules/policies.

    What one thing do you wish the vendor did differently?

    provide enhancement updates.

    If you could start over, what would your organization do differently?

    spend more time with the business and doing business architecture.

    Service & support - overall comment

    its improving.


  • 2 out of 5.0, Reviewed

    Product(s): TRITON AP-WEB

    Support has been above expectations, but product is limited.

    Overall Comment

    I have used and seen many other Web Content Filters/Proxies and Websense has been disappointing in it's features and functions. Many things I consider core functionality of a Proxy solution are not present.

    What do you like most about the product or service?

    Their support has gone above and beyond.

    If you could start over, what would your organization do differently?

    We would evaluate different vendors and not make a decision without considering the alternatives.


  • 4 out of 5.0, Reviewed

    Product(s): TRITON AP-WEB

    Forcepoint is a solid security platform.

    Overall Comment

    We have been a Websense customer for over 15 years. Though they have some challenges with the technology, the solution is good.

    What one piece of advice would you give other prospective customers?

    Talk to many customers for their experience in implementation.

    What do you like most about the product or service?

    It has been the security layer that has saved us many times.

    What do you dislike most about the product?

    sometimes randomly unstable.

    What one thing do you wish the vendor did differently?

    Correspond more.

    If you could start over, what would your organization do differently?

    Talk to more customers to understand implementation better.


  • 2 out of 5.0, Reviewed

    Product(s): TRITON AP-WEB

    Cloud features not quite ready.

    Overall Comment

    Websense has a long-standing reputation as a quality product that is in jeopardy as their hybrid version lacks critical features, also its support quality has declined.

    What one piece of advice would you give other prospective customers?

    Get customer references; particularly for support. Support is not what it used to be for websense.

    What do you dislike most about the product?

    It does not offer good implementation expertise.

    What one thing do you wish the vendor did differently?

    Have better implementation expertise and enable DLP features in the cloud without requiring their DLP agent on the desktop.

    If you could start over, what would your organization do differently?

    Choose a different product of Websense and not use their hybrid version. We had got the hybrid version because of the consolidated console and features. Versioning is complex and DLP only works if you add their agent (yes, another agent) to your endpoint.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
3.6

Ability to understand your organization's needs

(7)
3.3

Timely and complete response to product questions

(7)
3.7

Pricing and contract flexibility (pricing and terms)

(7)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
3.3

How long did your deployment take?

12 months or more

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.7

Ease of integration using standard APIs and tools

(7)
3.7

Quality and availability of end-user training

(6)
3.2

Ease of deployment

(7)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
3.4

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(6)
3.3

Quality of technical support

(6)
3.8

Quality of peer user community

(5)
3.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
3.9
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Technical Assessment

Functional Assessment

Implementation, Maintenance or other IT support

Development/Integration

Executive Sponsor

System Administrator

User Training

Vendor Management

Other...


Why did you purchase the software or service?

Improve compliance and risk management

Create internal/operational efficiencies

Improve business process agility

Reduce time to market


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Breadth of services

Strong services expertise

Overall cost

Pre-existing relationships

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America