3.7 out of 5 (21 Ratings)
May 15, 2017
I have never needed to reach the vendor directly, the support team or 3rd party service provider has been able to fulfill all my requirements. I reach out to the vendor only when there is a product problem or feature requests.
Apr 23, 2017
Baseline features worked OK. Just wished some other key features worked better and with less issues, like identifying userids and transparent proxy mode.
Apr 20, 2017
Overall, not bad. However, some support cases drag on far too long. Additionally, there are occasional instances where gaps in the blacklists are found or an update broke our web filtering.
Apr 19, 2017
The support that we receive from our TAM and account manager is great and they do follow-up on outstanding issues. We have had our own share of issues when it comes to managing the appliances however that is primarily related to the outsourcing of our operations and their lack of knowledge. There have been some re-categorization issues with some domain however we quickly learned to prevent critical domains from being affected by the wrong categorization that we needed to whitelist them. We have had excellent support when issues do arise and our TAM has always tried his best to make sure he was able to address the issues head on or involve another senior technical contact to assist us.
Mar 10, 2017
Product works within expected range, but support is severely lacking.
Feb 21, 2017
The Vendor Forcepoint is great. Their re-seller is a waste of time
Feb 16, 2017
We have used Forcepoint since it was Surf Control. They just keep getting better.
Feb 15, 2017
1) Only one Super administrator can sign in to make changes and support all the users at once. This significantly hinders our ability to scale enterprise use of the solution across hundreds of facilities as desired. 2) IWA rules based authentication for user identification as well as SSL decryption require many exception rules to be created and require significant time troubleshooting applications and sites that are not compatible with Kerberos auth and/or SSL man-in-the-middle inspection.
Feb 15, 2017
Excellent enterprise level support. Great product with lots of functionality and strengths. A scalable and granular product that allows us to control security ranging from the overall large employee base down to indivdual users and groups.
Jan 25, 2017
We have had great experiences with Forcepoint/Websense, and have had no major issues during this deployment.