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secure-web-gateways intel-security-mcafee All Markets > Secure Web Gateways

Intel Security (McAfee)

4.7 out of 5.0 (3 ratings)

Reviews Distribution

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We have aggregated ratings data on Intel Security (McAfee) but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): McAfee SaaS Web Protection, McAfee Web Protection

    Very reliable and flexible solution with endless options.

    Overall Comment

    It is a very flexible solution and easy to set up. There is a lot of knowledge on McAfee's user portal to assist with deployment or configuration options. The policy icould be tweeked to accomodate all deployment scenarios.

    What one piece of advice would you give other prospective customers?

    MWG is very flexible solution. Take the time to review depoloyment scenarious and differnet configuration before deployment. There are plenty of free resources on the McAfee web sites. This way when you configure the policy you would have a pretty good understanding of the way the tool works and the different set ups available. Outline the scope of the deployment and see if there will be other areas that you would like to expand in the future. Take that into account when designing the policy.

    What do you like most about the product or service?

    The flexibility to design the policy to match exactly what we want. Also the reporting and data that you can get from the tool when integriated with the Security Reporter are very good.

    What do you dislike most about the product?

    Some of the missing options in cloud

    What one thing do you wish the vendor did differently?

    Improve their support on hold times. Provide some of the advcne features from the MWG to their cloud offering

    If you could start over, what would your organization do differently?

    Probably would have hired a consultant to help us design the policy and processes for our environment. Also purchased platinum support from the start.

    Service & support - overall comment

    the on call wait time when no ton platinum support sometimes could be long


  • 5 out of 5.0, Reviewed

    Product(s): McAfee Web Protection

    Extremely capable platform. It just works.

    Overall Comment

    Extremely smooth migration. Easy to reflect all business policies in the rule set. Supports all the different auth. methods we required. Integration with all the existing Infrastructure was a breeze. A great step forward for our ability to reflect requirements from the Security/Risk department on the Web Gateway. Simplified administration in a global cluster with role based access, much quicker to get new solutions/improvements out to the user.

    What one piece of advice would you give other prospective customers?

    As first time McAfee Web Gateway user you might want to consider to get some initial help with the build of the policy. It is fairly simple, but to unlock the full potential of the rule set this might help.

    What do you like most about the product or service?

    Stable, extremely flexible. One single platform for the gateway/management filtering etc. Virtual or on dedicated HW.

    What do you dislike most about the product?

    -

    What one thing do you wish the vendor did differently?

    Authentication for CLI access could be better integrated even though it is hardly used.

    If you could start over, what would your organization do differently?

    Bolder migration as there where no kinks to work out during migration like we were used to with other vendors before.

    Product capabilities - overall comment

    Extreamly flexible, very wide support for standards, protocols, authentication methods, management, deplyoment etc.

    Service & support - overall comment

    Very responsive support, with good trouble shooting skills and tools.


  • 4 out of 5.0, Reviewed

    Product(s): McAfee Web Protection

    Needs overhaul.

    Overall Comment

    The product works, but at this point the technology platform needs to be refreshed.

    If you could start over, what would your organization do differently?

    Engage with the vendor more closely.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.3

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(3)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
3.7

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(3)
4.3

Quality of technical support

(3)
4.0

Quality of peer user community

(3)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.7
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Functional Assessment

Vendor/Product Selection

Development/Integration

Implementation, Maintenance or other IT support

Technical assessment

Vendor Management

Application Lead

End User Support Manager

Executive Sponsor

System Administrator

Technical Assessment

User Training


Why did you purchase the software or service? Multiple responses allowed.

Improve compliance and risk management

Cost management

Create internal/operational efficiencies

Drive innovation

Improve business process outcomes

Improve compliance & risk management

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Product functionality and performance

Financial/organizational viability

Pre-existing relationships

Strong customer focus

Strong user community

Overall cost

Product roadmap and future vision

Strong consulting partnership

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America