4.2 out of 5 (22 Ratings)
Apr 26, 2017
Successfull deployment across global sites, using a mix of GRE and IPSEC tunneling from Cisco edge network equipment, required pre-work to build specific version/configuration templates. Vendor provided impressive techincal resources (up to and including CCIE level vendor staff and co-work with Cisco TAC) while working through issues with these templates. Vendor's 2016 service enhancements included a re-worked VPN stack that greatly simplified configuration templates. Good success with the TAM program. Vendor's dedicated support managers have good technical backgrounds and access to internal resources. Much more than only a PM. Excellent vendor partnership, including detailed QBRs, Office of the CISO, CAG and other programs to extract additional value from the service, improve the service, and guide the evolution of the service.
Apr 21, 2017
The zscaler product has not been completely tested. The product team has apparently been working under the assumption that zscaler is the only product that runs in an environment. There is extreme lack of integration testing. There is an extreme lack of clarity on how the technology itself interacts with all interfacing technologies.
Apr 20, 2017
Implementation of the solution was easy. Outstanding Deployment team. Capabilities and ease was wonderful. Some issues with using IPSec versus GRE. Other that, solution was just as described. Robust support organization and procedures.
Apr 18, 2017
They're URL classification can be out of date and slower to recognize emerging threats than would be ideal, though this is an admittedly very difficult job. Also their reporting seems to be unnecessarily complicated in my experience. Perhaps this is on purpose to impose an overall learning curve for users of the tool, but when it comes to simple getting some basic reporting on browsing history for specific users I don't see why it has to be as difficult to figure out as it is. Otherwise the product is working out very well.
Apr 18, 2017
Overall we have been very happy with the filtering services provided. Data analytics and reporting are sub-par but improving. Very few issues with improperly blocked sites or services, which was a big improvement over our existing BlueCoat solution. For companies that want to do a lot of very granular controls, the interface is not ideal and you'll find yourself spending a lot of time clicking around to find some things.
Mar 15, 2017
Overall the solution has worked well, but like any complex technology - there are some hurdles to overcome. Functionality-wise the product is excellent and we have been very pleased with stability and overall value. The cloud proposition was the real selling factor.
Mar 15, 2017
Easy implementation, training included
Feb 27, 2017
Zscaler is a mainstream product in a still developing area - there are some bumps occasionally, but by and large the experience has been positive. The promise of the cloud for scaling and containing costs has been realized. These sorts of products that restrict what people can do - visibly - are going to be a lightning rod for user criticism.
Feb 25, 2017
deployment worked well...ease of deployment slightly complicated
Feb 21, 2017
Product works very well, very few obstacles in deployment. Hosted PAC files makes things easy. IPSEC tunnels supported for traffic routing.