4 out of 5.0, Reviewed Aug 29, 2016
The overall experience has been very good. We have only had minor issues with it being an add-in that is occasionally disabled by outlook, but very happy with it. And it is a free tool, so win win!
Go for it... very much worth the small time investment to deploy.
Makes our users more cognizant of the threat phishing poses.
It's free, so can't complain much!
It deletes the phishing email from the user's inbox, and forwars it to an email address you specificy for review, but doesn't delete it from the sent items, leaving potential malware/bad links available.
It's a free tool + MSI, can't get much simpler than that. If anything, we would communicate better to end users about it to make them aware of it and to utilize it more.
5 out of 5.0, Reviewed Aug 26, 2016
Great customer service, great expertise, easy to use software
Ease of use
5 out of 5.0, Reviewed Aug 24, 2016
The software was easy to implement and get baseline feedback, after which we were able to train and retest. My initial assumption that we have staff who aren't easy to fool with phishing emails was generally proven true, however all it takes is for one person to click on something, so we were able to identify some weaknesses in training. I think what people really appreciated is that through the training we provided skills that are useful at work and at home.
If there are any staff on your team who tend to jump on questionable emails and send out warnings to the team, you may want to loop them in to the timing of the test. We have a couple of employees who caught the test emails and forwarded them to all staff, telling them to not open, and it skewed our baseline testing.
The post-test reports are helpful and user-friendly, allowing us to target opportunities for additional training.
I honestly can't think of anything. From preview to post-installation support has been strong and I've always received timely answers to questions.
I would have spent face to face time in a staff meeting explaining the risks of phishing and how downtime could affect staff productivity. I emailed everyone the info, but I believe that discussing it in person would have been more impactful.
The most time consuming part of the process was uploading all of our email addresses. Once that was complete, it was easy to send out emails and then follow up with training links.
5 out of 5.0, Reviewed Aug 24, 2016
KnowBe4 is very easy to work with all ends including the Sale Team, Technical Support and the actual Product. Intuitive - no need to relearn new approaches as an administator and very easy to follow for the End-User base. Excellent reporting and tracking built-in. A perfect match for our needs.
If you do not have a dedicated security training team in-house, the KnowBe4 services are a must. Security Awareness is not simple for most employees to comprehend let alone the time needed to remind those employees of the simple mistakes which could be critical. KnowBe4 keeps your employees alert and more imformative of the current security issues.
KnowBe4 services are all-in-one... we did not have to add any additional 3rd-party services, although they do support others. However, the best feature is that we can customize any of our own phishing templates and provide details specific to our environment.
No dislikes, this is a solid product and has clearly help improve ALL of our employees security awareness - globally.
Overall this is a great product and does provide a fully customizable solution and allows the composing of any custom templates. What more could I ask for? They covered the bases.
The only thing I would do different is purchase this service sooner. If I had known about KnowBe4 earlier we would have avoided several security and phishing issue.
Our environment was not a simple deployment, however, KnowBe4 assisted us through the implementation and may the process simple. Once the product with up and running... that was all we needed. Nice and simple. I like when stuff works!
5 out of 5.0, Reviewed Aug 12, 2016
Easy to work with, knowledgeable and ability to integrate their product to our LMS
Excellent and simple interactive training
Getting the SCORM files initially and when there is an update in order to integrate within our LMS
4 out of 5.0, Reviewed Aug 11, 2016
The SAT was delivered in a format we could upload to our internal corporate training platform. As well as online. Using the UK English version helped drive the message to the end user rather than an American accent which was a great option.
Tell a few people as you can about the first phishing test.
US centric templates. The UK ones are not great. After awhile the templates all seem to be very similar.
The HTML editors for the landing pages and email creation are quite cumbersome to use.
Buy the module that includes the USB phishing tests. Don't underestimate how long it can take to setup custom phishing emails and landing pages.
Simple. Will be even easier once ADFS or other federation is possible.
4 out of 5.0, Reviewed Aug 4, 2016
Very good service, users particularly like the video components. Provides great training for both the work environment and when computing at home.
this isn't meant to be your whole awareness program but as a supplement
videos are fantastic; I like their scam of the week emails.
Wish the longer version of the training was available in French
nothing at this time
nothing at this time
took a little to understand interface but they did provide some training
5 out of 5.0, Reviewed Jul 29, 2016
Friendly and knowledgeable staff, a CEO who personally reached out to make sure we were satisfied, very cost-effective, an easy to use, robust platform
With the alarming rate at which new Ransomware strains are appearing, and how difficult it is becoming to keep up with them, the most effective way to prevent an outbreak is to make sure your users are educated and continually tested
Very easy to use and very flexible
The only exploit that you can add to a landing page is a Java applet - since I have removed Java from all my users' computers, we are unable to use this feature
I can't think of anything right now - I've been very satisfied with everything provided!
We would make KnowBe4 training an on-boarding requirement from the start
We had no special deployment requirements, and since we don't have an AD domain, setup was quick and painless.
5 out of 5.0, Reviewed Jul 19, 2016
Easy implementation. Proficient and courteous support. Follow-up from vendor to make certain everything went well.
Followup and keep testing.
5 out of 5.0, Reviewed Jul 18, 2016
KnowBe4 has excellent support staff who are very knowledgeable of their product and implementation strategies. The product itself is well-designed, intuitive to use and complete in functionality and subject matter.
Consider establishing cyber security training and awareness as a programme, with a programme owner who is accountable for its success based on measurable results.
KnowBe4 staff are knowledgable, courteous, timely and experienced. The product is well-designed and intuitive to use.
Provide suggested implementation strategy or strategies for programme owners to consider going into the implementation.
More formally identify cyber security training and awareness as a programme with specific vision, goals and plans.