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KnowBe4

4.8 out of 5.0 (180 ratings)

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We have aggregated ratings data on KnowBe4 but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Kevin Mitnick Security Awareness Training

    KnowBe4 experience

    Overall Comment

    The Kevin Mitnick training videos are excellent. We are very happy with the quality and the pace of the training. Kevin is able to capture the interest of employees, which improves their retention of the material. Additionally, KnowBe4's phishing templates are some of the best we have seen. They are always adding templates that mimic what we are seeing in the wild. The combination of phishing and training videos is very compelling, as is the pricing.

    What one piece of advice would you give other prospective customers?

    THis product integrates with many learning systems and allows you to drop their pre-made content right into your existing platform. Very valuable for implementing an enterprise level security education program.

    What do you like most about the product or service?

    The quality of the pre-built videos.

    What do you dislike most about the product?

    By default, all e-mail addresses must be in the same domain.

    What one thing do you wish the vendor did differently?

    License more than one domain to the customer by default. Many organizations own multiple domains.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program, Kevin Mitnick Security Awareness Training

    Great security training with minimal setup time

    Overall Comment

    Very good offerings of security training and nice online learning system.

    What one piece of advice would you give other prospective customers?

    Do a full test of their entire system. The online learning is great but the phishing tests are the best part of the system as it tests the users to see if they are learning the skills in the training. It can auto-assign training to users who click a fake/phishing message.

    What do you like most about the product or service?

    The training is good, short, but complete. I like that the phishing tests integrate with the training and that you can auto-assign new training to those users who click the phishing tests and therefore, fail them. Once they add sub-admins with limited permissions, I would give them five stars across the board.

    What do you dislike most about the product?

    The lack of sub-admins and being able to assign those sub-admins to groups to manage within the system.

    What one thing do you wish the vendor did differently?

    I would like to see them develop the online learning system more, for larger companies. They need sub-admins, right now there is only administrator or user. For a very large company like our own, sub admins are necessary. Administration in very large environments can be difficult due to these limitations.


  • 5 out of 5.0, Reviewed

    Product(s): Phish Alert

    Easy to implement, would recommend

    Overall Comment

    We are very happy with KnowBe4, and have recommended it to others. It's easy and fast to develop and deploy phishing tests, and the landing page for "clickers" is concise. They could make copying and modifying templates a little easier. We are running monthly tests - first month is everyone, second is the "clickers" on the first test. We like the ability to stagger the emails. We have seen a significant improvement in response to phishing - although users may now be a little overly paranoid. We have recommended this to others.

    What one piece of advice would you give other prospective customers?

    Do a trial of the various vendors. Look for ability to send as many emails as you want, customize the template. Ask for references.

    What do you like most about the product or service?

    Ability to send as many emails, at any time, customized to our specific user base. Ability to customize the landing page.

    What do you dislike most about the product?

    See above - copying/modifying templates should be easier.

    What one thing do you wish the vendor did differently?

    The venoor has been super easy to work with, both during implementation and working through some licensing questions. Copying and modifying/cloning an existing template is a little clunky and non-intuitive. They have said they are fixing this in the next release.

    If you could start over, what would your organization do differently?

    Nothing


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program, Kevin Mitnick Security Awareness Training

    A Great Tool for Addressing the Weakest Link of Our Security Concerns - Our Users

    Overall Comment

    The solution (testing our users for their ability to identify and resist the temptation to fall for e-mail phishing scams) is very appropriate and comprehensive. It is intuitive to use and includes great educational and evaluation components. It also allows us a lot of flexibility in crafting phishing campaigns to test our users. The phishing examples we can choose from are plentiful and representative of phishing scams in the real world. The company offers easily accessed support which is very responsive and effective. We have been very happy with our results in training our users. We have reduced our users' "clicks" from 28% (baseline) to 7% to 4.5% in the first three months of implementation.

    What one piece of advice would you give other prospective customers?

    Get to know the various components of the KnowBe4 program so you can structure your baseline and follow-up programs to test your users in as many ways as possible. And have fun with the program. Be patient with your users, but be approachable when they have questions or comments. Our users have not felt like we were trying to trick them. Instead, they have expressed gratitude for their training and how it has helped them both at work and in their home environment as well.

    What do you like most about the product or service?

    The flexibility of the product is awesome. It allows us to be very effective in crafting our phishing campaigns to test our users in different ways. And I love their support!

    What do you dislike most about the product?

    I honestly cannot think of anything I dislike about it. The only thing I can comment on is, again, would love to have the "phish alert button" for other browsers.

    What one thing do you wish the vendor did differently?

    They are in the process of rolling out a "phish alert button" for the chrome browser platform. This will allow users to automatically flag suspicious e-mails and report them to IT immediately. This will give IT another tool to monitor how savvy their users are becoming. I hope they will also roll this out for other browser platforms as well.

    If you could start over, what would your organization do differently?

    I can't think of anything we would do differently. We are very satisfied with our strategy and ability of this product to address this area of our security concerns.


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program

    KnowBe4 training and phishing tests surpassed our expectations.

    Overall Comment

    KnowBe4 provided excellent documentation and guidance. Their platform and training modules, combined with the capability to perform phishing tests, made this the right choice for us. There are frequent updates and advice on tactics is readily available from their support staff.

    What one piece of advice would you give other prospective customers?

    Visit KnowBe4.com, check out their products and services, get on their mailing list. And you will be convinced this is the right choice.

    What do you like most about the product or service?

    All of their training and phishing emails are timely and contantly being improved. I also appreciate that we can upload their training modules to our internal training system.

    If you could start over, what would your organization do differently?

    I wish we could have implemented sooner.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program

    Up and running in no time - training users with life like examples

    Overall Comment

    Overall everything has been simple, easy to manage and implement. On the occasion you require support, they are prompt and get to resolution. Biggest challenge has been managing users in the system. Today there is a new feature that can help with this. Will be taking a look at that.

    What one piece of advice would you give other prospective customers?

    Planning and communication to all staff is key.

    What do you like most about the product or service?

    More than just phishing emails., training, videos, tips, attachments, USB testing, Vishing are some of the additional options.

    What do you dislike most about the product?

    If you dont use the set and forget method, there is a bit of upkeep. Each month setting up all new groups, configuring the tests, adding / removing users, etc. Currently a bit time consuming start to finish each month.

    What one thing do you wish the vendor did differently?

    Maybe help the customer set a base branding so that it is custom branded from the beginning and would save time modifying everything each time.

    If you could start over, what would your organization do differently?

    Work with HR more closely to help automate the user management component.

    Integration & Deployment - Overall comment

    Although easy to get up and the initial training could be a bit more lengthy and include additional custom integrations.


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program

    Easy to setup and use. Software caught users who we thne targeted with training.

    Overall Comment

    Very professional and helpful company. Software easy to setup and use.

    What one piece of advice would you give other prospective customers?

    Get it, it's a no brainer.

    What do you like most about the product or service?

    How sneaky it is to get people to click.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Nothing other than make it free!

    If you could start over, what would your organization do differently?

    Get everyone to do the training quicker.


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program

    The one "must buy" service in user education

    Overall Comment

    Very easy to deal with, good cost model, able to pilot before we bought, very supportive post purchase. Has met the need to drive employee awareness on the risks of cyber crime.

    What one piece of advice would you give other prospective customers?

    Try them on your Board. If you dont get them talking more about the risks as a result I would be really suprised.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Nothing so far.

    What one thing do you wish the vendor did differently?

    Hold a user group conference.

    If you could start over, what would your organization do differently?

    Sign the contract sooner. We delayed signing a contract as we were unsure how the service could be rolled out, but since signing we have had good support from them which has helped us start the project.

    Integration & Deployment - Overall comment

    Fully supported by their experts


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program, Kevin Mitnick Security Awareness Training

    Implementation was easy as well as managing all campaigns.

    Overall Comment

    Overall I am pleased with the product.

    What one piece of advice would you give other prospective customers?

    Ensure that you follow the directions for allowing their mail to come through your server. If you don't, the mail will most likely end up in your users junk mail and your campaigns will not be as effective.

    What do you like most about the product or service?

    It gives me a detailed view of what users I have problems with. This allows me to work more closely with them to help mitigate risks.

    What do you dislike most about the product?

    Using Office 365, I am unable to get the macro messages to work. Unable to find a way to keep Office 365 from stripping the macro enabled attachments.

    What one thing do you wish the vendor did differently?

    Release Scam of the Week and Current Events sooner. However, I realize this may not be possible due to investigating if they are scams or not.

    If you could start over, what would your organization do differently?

    Nothing.


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program, Kevin Mitnick Security Awareness Training, Knowbe4 USB Drive Test, Phish Alert

    Great Company, Amazing Staff!

    Overall Comment

    One of the best vendor experiences I have ever encountered. From Sales to Implementation, the staff at KnowB4 are the most friendly and knowledgable people you can ask for making the entire experience a true delight.

    What one piece of advice would you give other prospective customers?

    Just do it! You will not be disappointed. This training is a must for any company large or small.

    What do you like most about the product or service?

    Great knowledgable staff, intuitive interface for software.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Cant find anything yet.

    If you could start over, what would your organization do differently?

    Enroll sooner!


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(178)
4.8

Timely and complete response to product questions

(177)
4.9

Pricing and contract flexibility (pricing and terms)

(175)
4.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(176)
4.8

Ease of integration using standard APIs and tools

(93)
4.7

Ease of deployment

(179)
4.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support from the vendor

(178)
4.9

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(175)
4.9

Quality of technical support

(169)
4.8

Quality of peer user community

(93)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(180)
4.8

Vendor's phishing simulation capabilities

(144)
4.9

The production quality of the vendor's training modules

(153)
4.7

The content quality of the vendor's training modules

(152)
4.8

The availability of content to cover the topics that your company needed

(149)
4.7

Quality and availability of administrator training

(168)
4.8

The quality of the vendor's Learning Management System

(130)
4.7

The quality of the vendor's administrative interface and reporting capabilities

(151)
4.7
1 2 3 4 5
Section
1

Additional Context

Choose the option that best describes the complexity of your implementation

100 to 249 licensed users

10 to 49 licensed users

50 to 99 licensed users

500 to 999 licensed users

250 to 499 licensed users

2,000 to 4,999 licensed users

1,000 to 1,999 licensed users

5 to 9 licensed users

5,000 to 7,499 licensed users

7,500 to 9,999 licensed users

Don't know

25,000 to 49,999 licensed users

Fewer than 5 licensed users


Ability to understand your organization's needs

(176)
4.8

How long did your deployment (from purchase to initial training campaign) take?

Fewer than 3 months

3-6 months

6-9 months


What was the nature of your involvement?

Implementation, Maintenance or other IT support

Decision Maker or Business Sponsor

Technical Assessment

User Training

Functional Assessment

End User Support Manager

Vendor / Product Selection

Application Lead

Vendor Management

Analytics Team Leader

Development / Integration

Business Analysts

End user computing stakeholder

Analytics User

Data Steward

Data Scientists

Other

Other...


Why did you purchase the solution?

Improve compliance & risk management

Create internal/operational efficiencies

Improve business process outcomes

Other

Enhance decision making

Cost management

Cut costs/improve margins

Drive innovation

Improve business process agility

Improve customer relations/service

Drive revenue growth

Improve supplier or partner relations

Reduce time to market

Other...


What other vendors were considered?

PhishMe

KnowBe4

SANS Institute

Wombat Security Technologies

Symantec

PhishLine

Trustwave

Global Learning Systems

Digital Defense

InfoSec Institute

TraceSecurity

The Security Awareness Company

Optiv Security

Security Awareness Incorporated

Cybrary

InfoSecure

Inspired eLearning

MediaPro

Popcorn Training

SecureNinja

BeOne Development

Click 4 Compliance

Sage Data Security

Security Mentor

LRN

NCI

Terranova WW

(ISC)2

(ISC)²

Aujas

Covetrix

InfoSecurityLab

Junglemap

Native Intelligence

QuickCompliance

Scipp International

WeComply (Acquired by Thomson Reuters)

Other...


What were the key factors that drove your decision?

Mitigation of Employee Behavior Risk

Internal audit or regulatory need

Replacement of existing training

Other

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America


Does your deployment leverage learner assessments?

Both

Other

Post-assessment

Pre-assessment


Did the vendor help you plan your initial campaign strategy?

Yes

No

I am unsure


Did your deployment require customization?

Other

Modified Content

Modified Content

Language

Additional Content

Additional Content


Did you leverage the vendor's Learning Management System (LMS) as the primary learning environment?

Only the vendor LMS

Combination of both

Other

Other company-owned LMS


How satisfied is your organization with the value the product or service provides for the money spent?

(179)
4.9
1 2 3 4 5