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security-awareness-computer-based-training knowbe4 All Markets > Security Awareness Computer-Based Training

KnowBe4

4.9 out of 5.0 (96 ratings)

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We have aggregated ratings data on KnowBe4 but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Phish Alert

    Easy to rolll out, and makes a positive impact on our security posture.

    Overall Comment

    The overall experience has been very good. We have only had minor issues with it being an add-in that is occasionally disabled by outlook, but very happy with it. And it is a free tool, so win win!

    What one piece of advice would you give other prospective customers?

    Go for it... very much worth the small time investment to deploy.

    What do you like most about the product or service?

    Makes our users more cognizant of the threat phishing poses.

    What do you dislike most about the product?

    It's free, so can't complain much!

    What one thing do you wish the vendor did differently?

    It deletes the phishing email from the user's inbox, and forwars it to an email address you specificy for review, but doesn't delete it from the sent items, leaving potential malware/bad links available.

    If you could start over, what would your organization do differently?

    It's a free tool + MSI, can't get much simpler than that. If anything, we would communicate better to end users about it to make them aware of it and to utilize it more.


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program,Kevin Mitnick Security Awareness Training

    Great customer service, great expertise, easy to use software

    Overall Comment

    Great customer service, great expertise, easy to use software

    What do you like most about the product or service?

    Ease of use


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program,Kevin Mitnick Security Awareness Training

    Training that's simple to launch, and provides valuable and immediate feedback

    Overall Comment

    The software was easy to implement and get baseline feedback, after which we were able to train and retest. My initial assumption that we have staff who aren't easy to fool with phishing emails was generally proven true, however all it takes is for one person to click on something, so we were able to identify some weaknesses in training. I think what people really appreciated is that through the training we provided skills that are useful at work and at home.

    What one piece of advice would you give other prospective customers?

    If there are any staff on your team who tend to jump on questionable emails and send out warnings to the team, you may want to loop them in to the timing of the test. We have a couple of employees who caught the test emails and forwarded them to all staff, telling them to not open, and it skewed our baseline testing.

    What do you like most about the product or service?

    The post-test reports are helpful and user-friendly, allowing us to target opportunities for additional training.

    What do you dislike most about the product?

    n/a

    What one thing do you wish the vendor did differently?

    I honestly can't think of anything. From preview to post-installation support has been strong and I've always received timely answers to questions.

    If you could start over, what would your organization do differently?

    I would have spent face to face time in a staff meeting explaining the risks of phishing and how downtime could affect staff productivity. I emailed everyone the info, but I believe that discussing it in person would have been more impactful.

    Integration & Deployment - Overall comment

    The most time consuming part of the process was uploading all of our email addresses. Once that was complete, it was easy to send out emails and then follow up with training links.


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program,Kevin Mitnick Security Awareness Training,Knowbe4 USB Drive Test

    Click and run... add users, select campaigns and you are on your way. Instant results.

    Overall Comment

    KnowBe4 is very easy to work with all ends including the Sale Team, Technical Support and the actual Product. Intuitive - no need to relearn new approaches as an administator and very easy to follow for the End-User base. Excellent reporting and tracking built-in. A perfect match for our needs.

    What one piece of advice would you give other prospective customers?

    If you do not have a dedicated security training team in-house, the KnowBe4 services are a must. Security Awareness is not simple for most employees to comprehend let alone the time needed to remind those employees of the simple mistakes which could be critical. KnowBe4 keeps your employees alert and more imformative of the current security issues.

    What do you like most about the product or service?

    KnowBe4 services are all-in-one... we did not have to add any additional 3rd-party services, although they do support others. However, the best feature is that we can customize any of our own phishing templates and provide details specific to our environment.

    What do you dislike most about the product?

    No dislikes, this is a solid product and has clearly help improve ALL of our employees security awareness - globally.

    What one thing do you wish the vendor did differently?

    Overall this is a great product and does provide a fully customizable solution and allows the composing of any custom templates. What more could I ask for? They covered the bases.

    If you could start over, what would your organization do differently?

    The only thing I would do different is purchase this service sooner. If I had known about KnowBe4 earlier we would have avoided several security and phishing issue.

    Integration & Deployment - Overall comment

    Our environment was not a simple deployment, however, KnowBe4 assisted us through the implementation and may the process simple. Once the product with up and running... that was all we needed. Nice and simple. I like when stuff works!


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program

    Integration to our LMS was very easy

    Overall Comment

    Easy to work with, knowledgeable and ability to integrate their product to our LMS

    What do you like most about the product or service?

    Excellent and simple interactive training

    What do you dislike most about the product?

    Getting the SCORM files initially and when there is an update in order to integrate within our LMS

    If you could start over, what would your organization do differently?

    Nothing


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program,Kevin Mitnick Security Awareness Training

    We lowered our phishing scam click rate by 22.5%

    Overall Comment

    The SAT was delivered in a format we could upload to our internal corporate training platform. As well as online. Using the UK English version helped drive the message to the end user rather than an American accent which was a great option.

    What one piece of advice would you give other prospective customers?

    Tell a few people as you can about the first phishing test.

    What do you like most about the product or service?

    The results.

    What do you dislike most about the product?

    US centric templates. The UK ones are not great. After awhile the templates all seem to be very similar.

    What one thing do you wish the vendor did differently?

    The HTML editors for the landing pages and email creation are quite cumbersome to use.

    If you could start over, what would your organization do differently?

    Buy the module that includes the USB phishing tests. Don't underestimate how long it can take to setup custom phishing emails and landing pages.

    Integration & Deployment - Overall comment

    Simple. Will be even easier once ADFS or other federation is possible.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program,Kevin Mitnick Security Awareness Training

    Good way to supplement your security awareness program.

    Overall Comment

    Very good service, users particularly like the video components. Provides great training for both the work environment and when computing at home.

    What one piece of advice would you give other prospective customers?

    this isn't meant to be your whole awareness program but as a supplement

    What do you like most about the product or service?

    videos are fantastic; I like their scam of the week emails.

    What do you dislike most about the product?

    Wish the longer version of the training was available in French

    What one thing do you wish the vendor did differently?

    nothing at this time

    If you could start over, what would your organization do differently?

    nothing at this time

    Integration & Deployment - Overall comment

    took a little to understand interface but they did provide some training


  • 5 out of 5.0, Reviewed

    Product(s): Kevin Mitnick Security Awareness Training

    Robust training and testing platform that helps users "know better"

    Overall Comment

    Friendly and knowledgeable staff, a CEO who personally reached out to make sure we were satisfied, very cost-effective, an easy to use, robust platform

    What one piece of advice would you give other prospective customers?

    With the alarming rate at which new Ransomware strains are appearing, and how difficult it is becoming to keep up with them, the most effective way to prevent an outbreak is to make sure your users are educated and continually tested

    What do you like most about the product or service?

    Very easy to use and very flexible

    What do you dislike most about the product?

    The only exploit that you can add to a landing page is a Java applet - since I have removed Java from all my users' computers, we are unable to use this feature

    What one thing do you wish the vendor did differently?

    I can't think of anything right now - I've been very satisfied with everything provided!

    If you could start over, what would your organization do differently?

    We would make KnowBe4 training an on-boarding requirement from the start

    Integration & Deployment - Overall comment

    We had no special deployment requirements, and since we don't have an AD domain, setup was quick and painless.


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program,Kevin Mitnick Security Awareness Training

    Easy implementation. Very intuitive product.

    Overall Comment

    Easy implementation. Proficient and courteous support. Follow-up from vendor to make certain everything went well.

    What one piece of advice would you give other prospective customers?

    Followup and keep testing.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    N/A


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Awareness Training Program,Kevin Mitnick Security Awareness Training

    Implementation is straight-forward and the product is well-designed and intuitive to use.

    Overall Comment

    KnowBe4 has excellent support staff who are very knowledgeable of their product and implementation strategies. The product itself is well-designed, intuitive to use and complete in functionality and subject matter.

    What one piece of advice would you give other prospective customers?

    Consider establishing cyber security training and awareness as a programme, with a programme owner who is accountable for its success based on measurable results.

    What do you like most about the product or service?

    KnowBe4 staff are knowledgable, courteous, timely and experienced. The product is well-designed and intuitive to use.

    What one thing do you wish the vendor did differently?

    Provide suggested implementation strategy or strategies for programme owners to consider going into the implementation.

    If you could start over, what would your organization do differently?

    More formally identify cyber security training and awareness as a programme with specific vision, goals and plans.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(95)
4.8

Timely and complete response to product questions

(93)
4.9

Pricing and contract flexibility (pricing and terms)

(92)
4.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(93)
4.8

Ease of integration using standard APIs and tools

(43)
4.7

Ease of deployment

(95)
4.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support from the vendor

(95)
4.9

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(91)
4.9

Quality of technical support

(86)
4.9

Quality of peer user community

(39)
4.6
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(96)
4.7

Vendor's phishing simulation capabilities

(61)
4.9

The production quality of the vendor's training modules

(72)
4.6

The content quality of the vendor's training modules

(71)
4.8

The availability of content to cover the topics that your company needed

(69)
4.8

Quality and availability of administrator training

(88)
4.7

The quality of the vendor's Learning Management System

(59)
4.7

The quality of the vendor's administrative interface and reporting capabilities

(70)
4.7
1 2 3 4 5
Section
1

Additional Context

Choose the option that best describes the complexity of your implementation

100 to 249 licensed users

10 to 49 licensed users

50 to 99 licensed users

500 to 999 licensed users

250 to 499 licensed users

1,000 to 1,999 licensed users

2,000 to 4,999 licensed users

5 to 9 licensed users

Don't know


Ability to understand your organization's needs

(93)
4.8

How long did your deployment (from purchase to initial training campaign) take?

Fewer than 3 months

3-6 months

6-9 months


What was the nature of your involvement?

Implementation, Maintenance or other IT support

Decision Maker or Business Sponsor

Vendor / Product Selection

User Training

Technical Assessment

Functional Assessment

Vendor Management

End User Support Manager

Application Lead

Analytics Team Leader

Business Analysts

Development / Integration

End user computing stakeholder

Analytics User

Data Scientists

Data Steward

Other

Other...


Why did you purchase the solution?

Improve compliance & risk management

Create internal/operational efficiencies

Other

Improve business process outcomes

Cut costs/improve margins

Improve business process agility

Drive innovation

Enhance decision making

Drive revenue growth

Improve customer relations/service

Improve supplier or partner relations

Other...


What other vendors were considered? Multiple responses allowed.

PhishMe

KnowBe4

PhishLine

SANS Institute

Symantec

Wombat Security Technologies

Trustwave

Digital Defense

The Security Awareness Company

Cybrary

Global Learning Systems

InfoSec Institute

Inspired eLearning

Optiv Security

Popcorn Training

Security Awareness Incorporated

TraceSecurity

Sage Data Security

SecureNinja

Aujas

BeOne Development

Click 4 Compliance

Covetrix

InfoSecure

LRN

MediaPro

Native Intelligence

NCI

QuickCompliance

Scipp International

Security Mentor

Terranova WW

Other...


What were the key factors that drove your decision?

Mitigation of Employee Behavior Risk

Internal audit or regulatory need

Replacement of existing training

Other

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America


Does your deployment leverage learner assessments?

Both

Other

Post-assessment

Pre-assessment


Did the vendor help you plan your initial campaign strategy?

Yes

No

I am unsure


Did your deployment require customization?

Other

Modified Content

Additional Content

Language


Did you leverage the vendor's Learning Management System (LMS) as the primary learning environment?

Only the vendor LMS

Combination of both

Other company-owned LMS

Other


How satisfied is your organization with the value the product or service provides for the money spent?

(95)
4.9
1 2 3 4 5