5 out of 5.0, Reviewed Oct 3, 2016
We had a success advisor that helped us understand KnowBe4 best practices, as well as, helped us align our company's vision to the roll out plan. Very Responsive, awesome sales team, and great support. No one else in the field offered completely random emails to all our users, in one easy to manage the process.
This is the best tool on the market for the price, the training is spot on, and the emails fool some of our savviest users.
Easy console for all the users, campaigns are easy to create, set it - and see the results.
AD integration would make onboarding easier, currently its manual.
Things have been very clear with the vendor, no complaints
We would have implemented all users at once, rather than a subset for testing.
CSV import worked well, but adding new users and keeping up can be combersom - looking forward to AD integration
5 out of 5.0, Reviewed Sep 29, 2016
This is a great service that is constantly improving. We noticed that it lacked a feature we could utilize, that they have now recently built into the system. It no longer lacks the feature.
The training videos have information that helps people in their everday lives, not just at work.
It is very educational for our users and for us to see who's a security risk.
5 out of 5.0, Reviewed Sep 22, 2016
They walked you through every step of the process to ensure a good kickoff and implementation.
Check out KnowBe4's other free services too.
Ease of use, great interface, great support.
The only thing I dislike is that we have a need for this product because of the world we now live in.
I would have implemented this sooner.
5 out of 5.0, Reviewed Sep 19, 2016
KnowBe4 has been great to work with! Our employees' feedback on the training has been very positive. The USB training module has been very eye opening for us as we continue to audit and train our employees. I would definitely recommend to another organization and would purchase again.
Buy it now. Educating your users is a great step in adding a knowledge layer to your security model. It all starts with building a healthy level of skepticism with your work force.
Easy to use, and easy to work with.
Nothing, it was very straight forward. We have had a lot of success so far.
4 out of 5.0, Reviewed Sep 15, 2016
We had some safeguards in place that reduced the availability of some phishing test features.
Be sure your HelpDesk is properly engaged - they will take the brunt of calls (eg baseline test)
Very easy to run a campaign Auto-enrolment is very easy
We had defense in place for macro execution, so a number of phish tests (eg all attachment examples) were not available to us
More options for video training. For example, we prefer shorter (eg less Kevin Mitnick) courses but they less available
Start before or after prime vacation time
5 out of 5.0, Reviewed Sep 7, 2016
Product had easy to use dashboard and solid content. Excellent product!
Try the phishing test and you will see results immediately!
Prompted messages at sign on and email reminders of latest risks and threat awareness.
nothing. Awesome product and vendor support!
Simple and easy to get set up. Great product.
4 out of 5.0, Reviewed Aug 29, 2016
The overall experience has been very good. We have only had minor issues with it being an add-in that is occasionally disabled by outlook, but very happy with it. And it is a free tool, so win win!
Go for it... very much worth the small time investment to deploy.
Makes our users more cognizant of the threat phishing poses.
It's free, so can't complain much!
It deletes the phishing email from the user's inbox, and forwars it to an email address you specificy for review, but doesn't delete it from the sent items, leaving potential malware/bad links available.
It's a free tool + MSI, can't get much simpler than that. If anything, we would communicate better to end users about it to make them aware of it and to utilize it more.
5 out of 5.0, Reviewed Aug 26, 2016
Great customer service, great expertise, easy to use software
Ease of use
5 out of 5.0, Reviewed Aug 24, 2016
The software was easy to implement and get baseline feedback, after which we were able to train and retest. My initial assumption that we have staff who aren't easy to fool with phishing emails was generally proven true, however all it takes is for one person to click on something, so we were able to identify some weaknesses in training. I think what people really appreciated is that through the training we provided skills that are useful at work and at home.
If there are any staff on your team who tend to jump on questionable emails and send out warnings to the team, you may want to loop them in to the timing of the test. We have a couple of employees who caught the test emails and forwarded them to all staff, telling them to not open, and it skewed our baseline testing.
The post-test reports are helpful and user-friendly, allowing us to target opportunities for additional training.
I honestly can't think of anything. From preview to post-installation support has been strong and I've always received timely answers to questions.
I would have spent face to face time in a staff meeting explaining the risks of phishing and how downtime could affect staff productivity. I emailed everyone the info, but I believe that discussing it in person would have been more impactful.
The most time consuming part of the process was uploading all of our email addresses. Once that was complete, it was easy to send out emails and then follow up with training links.
5 out of 5.0, Reviewed Aug 24, 2016
KnowBe4 is very easy to work with all ends including the Sale Team, Technical Support and the actual Product. Intuitive - no need to relearn new approaches as an administator and very easy to follow for the End-User base. Excellent reporting and tracking built-in. A perfect match for our needs.
If you do not have a dedicated security training team in-house, the KnowBe4 services are a must. Security Awareness is not simple for most employees to comprehend let alone the time needed to remind those employees of the simple mistakes which could be critical. KnowBe4 keeps your employees alert and more imformative of the current security issues.
KnowBe4 services are all-in-one... we did not have to add any additional 3rd-party services, although they do support others. However, the best feature is that we can customize any of our own phishing templates and provide details specific to our environment.
No dislikes, this is a solid product and has clearly help improve ALL of our employees security awareness - globally.
Overall this is a great product and does provide a fully customizable solution and allows the composing of any custom templates. What more could I ask for? They covered the bases.
The only thing I would do different is purchase this service sooner. If I had known about KnowBe4 earlier we would have avoided several security and phishing issue.
Our environment was not a simple deployment, however, KnowBe4 assisted us through the implementation and may the process simple. Once the product with up and running... that was all we needed. Nice and simple. I like when stuff works!