Jan 13, 2017
The training was really easy to implement. The admin console was very user friendly and easy to learn. The phishing campaign is a great feature and helped us to see where our weaknesses lie. Customer service issues and inquiries are always answered promptly. The training content is great and improves each version. They just started a new partnership that increases their training library significantly, with a ton of job-specific training videos, interactive games, and other great content. The reporting features and customization of the admin dashboards could be a lot more robust. Some obvious tasks like spearphishing senior leadership requires a lot of extra work and isn't user friendly. A lot of the views on the admin side are too simple and make things like viewing users in specific groups impossible or incredibly time consuming. Reporting capabilities are too simples as well. To get any deep level of reporting I have to pull the raw data and make pivot tables. A lot of new content is released with minimal instructions, suggestions or best practices ideas for implementation.
Dec 6, 2016
Very good offerings of security training and nice online learning system.
Nov 30, 2016
The solution (testing our users for their ability to identify and resist the temptation to fall for e-mail phishing scams) is very appropriate and comprehensive. It is intuitive to use and includes great educational and evaluation components. It also allows us a lot of flexibility in crafting phishing campaigns to test our users. The phishing examples we can choose from are plentiful and representative of phishing scams in the real world. The company offers easily accessed support which is very responsive and effective. We have been very happy with our results in training our users. We have reduced our users' "clicks" from 28% (baseline) to 7% to 4.5% in the first three months of implementation.
Nov 21, 2016
KnowBe4 provided excellent documentation and guidance. Their platform and training modules, combined with the capability to perform phishing tests, made this the right choice for us. There are frequent updates and advice on tactics is readily available from their support staff.
Nov 10, 2016
Overall everything has been simple, easy to manage and implement. On the occasion you require support, they are prompt and get to resolution. Biggest challenge has been managing users in the system. Today there is a new feature that can help with this. Will be taking a look at that.
Nov 8, 2016
Very professional and helpful company. Software easy to setup and use.
Nov 7, 2016
Very easy to deal with, good cost model, able to pilot before we bought, very supportive post purchase. Has met the need to drive employee awareness on the risks of cyber crime.
Nov 7, 2016
Overall I am pleased with the product.
Nov 5, 2016
One of the best vendor experiences I have ever encountered. From Sales to Implementation, the staff at KnowB4 are the most friendly and knowledgable people you can ask for making the entire experience a true delight.
Nov 4, 2016
The service is easy to understand and use, yet supplies enough relevant information. Administration training included best practices and deployment scenarios. Excellent follow up for any questions and additional training on the service.