4.8 out of 5 (195 Ratings)
Feb 21, 2017
Overall the Security Awareness program has worked well. We started with baseline blind phish testing, conducted blanket awareness training, followed with random phish testing and the "hit" rate for phish attacks dropped drastically.
Feb 6, 2017
This service provides a great snapshot of user behavior and discovers great training opportunities for those within the organization.
Jan 27, 2017
Implementation was quick and painless. Setup for users was simple. Training was up and running in an hour. Phish e-mails started the next day.
Jan 18, 2017
Extremely easy for end users to access. Training is of good quality and interesting. Received positive feedback from end users. Understanding the behavior of adding users to existing campaigns was a little challenging. Cost is very reasonable.
Jan 17, 2017
KnowBe4 onboarding and implementation teams are easy to work with, responsive, and follow up regularly to ensure the platform is working and there are no obstacles to deployment. The platform is easy to use and campaigns are easy to create and deploy. Analytics provided by KnowBe4 can be granular, down to per-user basis, or broadview for entire company and very useful in targeting personnel who require more training. KnowBe4 also provides documentation to give to users for deskside assistance (best practices, what to look for in suspicious emails, etc.). Extremely happy with this product. Rolled out December, 2016 and have launched several successful phishing campaigns, as well as training modules (scheduled monthly for remainder of 2017). Highly recommend the product and company.
Jan 13, 2017
The training was really easy to implement. The admin console was very user friendly and easy to learn. The phishing campaign is a great feature and helped us to see where our weaknesses lie. Customer service issues and inquiries are always answered promptly. The training content is great and improves each version. They just started a new partnership that increases their training library significantly, with a ton of job-specific training videos, interactive games, and other great content. The reporting features and customization of the admin dashboards could be a lot more robust. Some obvious tasks like spearphishing senior leadership requires a lot of extra work and isn't user friendly. A lot of the views on the admin side are too simple and make things like viewing users in specific groups impossible or incredibly time consuming. Reporting capabilities are too simples as well. To get any deep level of reporting I have to pull the raw data and make pivot tables. A lot of new content is released with minimal instructions, suggestions or best practices ideas for implementation.
Dec 6, 2016
Very good offerings of security training and nice online learning system.
Nov 30, 2016
The solution (testing our users for their ability to identify and resist the temptation to fall for e-mail phishing scams) is very appropriate and comprehensive. It is intuitive to use and includes great educational and evaluation components. It also allows us a lot of flexibility in crafting phishing campaigns to test our users. The phishing examples we can choose from are plentiful and representative of phishing scams in the real world. The company offers easily accessed support which is very responsive and effective. We have been very happy with our results in training our users. We have reduced our users' "clicks" from 28% (baseline) to 7% to 4.5% in the first three months of implementation.
Nov 21, 2016
KnowBe4 provided excellent documentation and guidance. Their platform and training modules, combined with the capability to perform phishing tests, made this the right choice for us. There are frequent updates and advice on tactics is readily available from their support staff.
Nov 10, 2016
Overall everything has been simple, easy to manage and implement. On the occasion you require support, they are prompt and get to resolution. Biggest challenge has been managing users in the system. Today there is a new feature that can help with this. Will be taking a look at that.