4.8 out of 5 (200 Ratings)
Mar 20, 2017
Admin console very good. User management could be more intuitive.
Mar 14, 2017
simple to use
Mar 2, 2017
Good platform, good delivery, and reporting options. Initial sales approach glossed over the active directory installation requirements, while not very complex, were unanticipated.
Feb 28, 2017
The company has been great to work with. They follow up and are checking in, to see if everything is going well. Haven't had any negative expereinces with them.
Feb 21, 2017
Overall the Security Awareness program has worked well. We started with baseline blind phish testing, conducted blanket awareness training, followed with random phish testing and the "hit" rate for phish attacks dropped drastically.
Feb 6, 2017
This service provides a great snapshot of user behavior and discovers great training opportunities for those within the organization.
Jan 27, 2017
Implementation was quick and painless. Setup for users was simple. Training was up and running in an hour. Phish e-mails started the next day.
Jan 18, 2017
Extremely easy for end users to access. Training is of good quality and interesting. Received positive feedback from end users. Understanding the behavior of adding users to existing campaigns was a little challenging. Cost is very reasonable.
Jan 17, 2017
KnowBe4 onboarding and implementation teams are easy to work with, responsive, and follow up regularly to ensure the platform is working and there are no obstacles to deployment. The platform is easy to use and campaigns are easy to create and deploy. Analytics provided by KnowBe4 can be granular, down to per-user basis, or broadview for entire company and very useful in targeting personnel who require more training. KnowBe4 also provides documentation to give to users for deskside assistance (best practices, what to look for in suspicious emails, etc.). Extremely happy with this product. Rolled out December, 2016 and have launched several successful phishing campaigns, as well as training modules (scheduled monthly for remainder of 2017). Highly recommend the product and company.
Jan 13, 2017
The training was really easy to implement. The admin console was very user friendly and easy to learn. The phishing campaign is a great feature and helped us to see where our weaknesses lie. Customer service issues and inquiries are always answered promptly. The training content is great and improves each version. They just started a new partnership that increases their training library significantly, with a ton of job-specific training videos, interactive games, and other great content. The reporting features and customization of the admin dashboards could be a lot more robust. Some obvious tasks like spearphishing senior leadership requires a lot of extra work and isn't user friendly. A lot of the views on the admin side are too simple and make things like viewing users in specific groups impossible or incredibly time consuming. Reporting capabilities are too simples as well. To get any deep level of reporting I have to pull the raw data and make pivot tables. A lot of new content is released with minimal instructions, suggestions or best practices ideas for implementation.