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PhishMe

4.8 out of 5.0 (37 ratings)

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We have aggregated ratings data on PhishMe but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): PhishMe Reporter,PhishMe Simulator

    Easy-to-get-started cloud service to identify your most susceptible users.

    Overall Comment

    Ready to use bank of phishing campaign templates allow you to get going straight away. The WYSIWYG email creation functionality works well and is made even better by being able to edit the underlying HTML. Adding the PhishMe domains to your email and proxy whitelists are key or else they'll be (correctly) identified as unknown or spam. Recipient management could be improved. I needed to remove a recipient (user's target email address) from all recipient lists in order to reclaim a licence. Also, being unable to add recipients to a list if it contains custom data could cause problems (but can be overcome by creating a brand new list). Also, I got stuck with the time-zone formatting requirements but follow the instructions and you'll be OK.

    What one piece of advice would you give other prospective customers?

    We jumped in straight away with PhishMe and are pretty happy with their offering. I'd suggest trying other service providers if you have the time but I'm sure they're comparable.

    What do you like most about the product or service?

    As long as you've got the technical pre-requisites set up, you'll be up and running in a short amount of time. The annual subscription was more cost-effective for us instead of managing our own test phishing infrastructure. The on-boarding team were also very attentive and seemed like they genuinely wanted you to get the most out of the service.

    What do you dislike most about the product?

    The service has met our small list of functional requirements so at this point in time there's nothing I dislike about the product or service.

    What one thing do you wish the vendor did differently?

    We've only had our PhishMe subscription for a month and the support team have been very quick to respond so please don't change that!

    If you could start over, what would your organization do differently?

    Honestly, nothing different. Our requirements were pretty simple - send test phishing email to our internal users and identify those who fall for it. Modify our internal security awareness program and start the cycle again until you can show a downward trend for similar style campaigns.


  • 4 out of 5.0, Reviewed

    Product(s): PhishMe Triage

    Need better comms for change in service.

    Overall Comment

    The product is easy to work with. We had three team transitions and there was no issue with regards to the phishing campaign. the only thing I would recommend improving is better communication of changes.


  • 5 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    Dedicated professional that work closely with you.

    Overall Comment

    My overall experience working with phishme has been excellent. Their team of dedicated professional worked closely with me to help create the strategies needed for effective risk management training.


  • 4 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    High quality, easy implementation, but run-phase could be better managed.

    Overall Comment

    Their renewal costs tend to "drift" from what is defined on the contract, but overall our experience is positive.

    What one piece of advice would you give other prospective customers?

    Watch their renewal proposals. Prices will tend to "walk north."

    What do you like most about the product or service?

    They deliver on everything they promise.No surprises or let-downs.

    What one thing do you wish the vendor did differently?

    Better manage the run-phase of their engagements.

    If you could start over, what would your organization do differently?

    Nothing. An engagement followed our usual methodology, and PhishMe proved an easy-to-work-with partner.


  • 4 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    The Perfect Combination of Complexity and Capability.

    Overall Comment

    PhishMe is a great tool. Like every tool, there are surely things that could be better. At our maturity level right now it is exactly the right combination of complexity and capability.

    What one piece of advice would you give other prospective customers?

    Immediately test one of each type of campaign to ensure you are successful with every real campaign the first time you try it. Also, pay attention to the recipient bulk upload instructions because they are not exactly straightforward - particularly if you wish to use the extended fields.

    What do you like most about the product or service?

    The interface is simple, clean, and easy to use.

    What do you dislike most about the product?

    The interface is simple, clean, and easy to use. It would be nice if the initial setup was more thoroughly documented for use with Office 365 and Exchange. Tips and tricks for using PowerShell to input the source FQDNs and IP addresses would make using the product out of the box much easier. Instead, it has taken a number of meetings and some research to know exactly how to ensure various types of emails (with/without attachments, etc.) will work getting through our defenses.

    What one thing do you wish the vendor did differently?

    Provide a more streamlined way to input recipients without having to resort to Excel spreadsheets, and make sure that the extended metadata fields make sense and understand when under which circumstances they work.

    If you could start over, what would your organization do differently?

    I would more aggressively plan all of the changes necessary to ensure our spam blocking and general security controls would not impact any of our email campaigns. Link click campaigns are easy out of the box, but MS Word attachment campaigns require tuning of the email environment to ensure the attachments get through.

    Integration & Deployment - Overall comment

    Integrating the PhishMe Reporter button into the thick Outlook client was simple, consisting of 2 MSI files - a Visual Studio library and the product itself. The implementation of the button works exactly as expected, allowing our users to submit "phishing" emails (whether real or PhishMe scenarios) directly from their Outlook client.


  • 5 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    PhishMe provided us an extremely fast, effective way to reduce our security risk.

    Overall Comment

    Excellent. The vendor is responsive, makes the upgrade to product consistently, requests customer feedback and customer blogging/sharing. Good product, easy to use, effective.

    What one piece of advice would you give other prospective customers?

    Buy PhishMe.

    What do you like most about the product or service?

    The vendor is fast and responsive. It has a variety of types of training options - video, infographic, etc.

    What do you dislike most about the product?

    Not much.

    What one thing do you wish the vendor did differently?

    Perhaps share with customers their plans to expand training options. They are good now, but they are extending it and I would like to know more about it.

    If you could start over, what would your organization do differently?

    Nothing.

    Integration & Deployment - Overall comment

    Easy, fast, effective


  • 5 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    Implementation is Easy and Great customer service.

    Overall Comment

    Easily used and excellent vendor support and assistance.

    What one piece of advice would you give other prospective customers?

    Import accurate HR data that is consistent for when you need to report.

    What do you like most about the product or service?

    Innovative.

    What do you dislike most about the product?

    Limited reporting when trying to trend on executives and their direct reports.

    What one thing do you wish the vendor did differently?

    Have more reporting options.

    If you could start over, what would your organization do differently?

    Spend more time with the tool and phishing scenarios.


  • 5 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    An effective tool for fighting phishing.

    Overall Comment

    PhishMe Simulator is a superb product, easy to administer and very effective with immediate results.

    What one piece of advice would you give other prospective customers?

    Follow the PhishMe technical team's guidance and documentation, they really know phishing and how to deal with it effectively

    What do you like most about the product or service?

    It is extremely easy to implement and maintain.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Add a little more time for communications.

    Integration & Deployment - Overall comment

    They pay close attention to the details of what most companies our size need and how to navigate our processes.


  • 5 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    Use of simulator a breeze.

    Overall Comment

    It's been extremely easy to create/modify phishing exercises and drive the desired results.

    What one piece of advice would you give other prospective customers?

    If you haven't had a phishing campaign before, work closely with the vendor early on to set up phishes that will be more effective for your company.

    What do you like most about the product or service?

    How easy it is to set up and send out multiple phishing exercises at the same time.

    What do you dislike most about the product?

    Some phishes are not general enough to be used by the organization.

    What one thing do you wish the vendor did differently?

    Allowed for more customization in how you can upload recipients.

    If you could start over, what would your organization do differently?

    Use the vendor for more targeted phishes for specific areas while using pre-made phishes for the broader company.


  • 5 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    PhishMe is true security automation with measurable effect.

    Overall Comment

    PhishMe has a great selection of phishing simulator scenarios that track with current attacks. I can quickly craft a scenario each month to test on various groups of employees worldwide. Email dispersal, data collection, and analytics are handled by PhishMe. This saves an incredible amount of my limited security resources to focus on other things. Their companion products for phishing reporting and triage analytics are an important power tool I use to protect my organization with minimal resources.

    What one piece of advice would you give other prospective customers?

    Buy PhishMe. Other tools have similar features but when you add in the PhishMe Reporter and PhishMe Triage, I don't think any other vendor delivers as complete and effective of a solution.

    What do you like most about the product or service?

    Updated scenarios and integration with PhishMe Reporter and PhishMe Triage.

    What do you dislike most about the product?

    Email management could be easier but it's not a major barrier.

    What one thing do you wish the vendor did differently?

    Target email management could be a bit easier.

    If you could start over, what would your organization do differently?

    Adopt PhishMe earlier.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(32)
4.7

Timely and complete response to product questions

(34)
4.8

Pricing and contract flexibility (pricing and terms)

(33)
4.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(36)
4.8

Ease of integration using standard APIs and tools

(21)
4.7

Ease of deployment

(34)
4.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support from the vendor

(37)
4.7

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(36)
4.8

Quality of technical support

(35)
4.8

Quality of peer user community

(25)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(37)
4.7

Vendor's phishing simulation capabilities

(28)
4.9

The production quality of the vendor's training modules

(27)
4.6

The content quality of the vendor's training modules

(27)
4.5

The availability of content to cover the topics that your company needed

(29)
4.7

Quality and availability of administrator training

(33)
4.5

The quality of the vendor's Learning Management System

(14)
4.3

The quality of the vendor's administrative interface and reporting capabilities

(29)
4.6
1 2 3 4 5
Section
1

Additional Context

Choose the option that best describes the complexity of your implementation

2,000 to 4,999 licensed users

1,000 to 1,999 licensed users

500 to 999 licensed users

100 to 249 licensed users

15,000 to 19,999 licensed users

10,000 to 14,999 licensed users

5 to 9 licensed users

5,000 to 7,499 licensed users

Fewer than 5 licensed users

100,000 or more licensed users

7,500 to 9,999 licensed users

Don't know


Ability to understand your organization's needs

(34)
4.7

How long did your deployment (from purchase to initial training campaign) take?

Fewer than 3 months

3-6 months


What was the nature of your involvement?

Decision Maker or Business Sponsor

User Training

Implementation, Maintenance or other IT support

Functional Assessment

Vendor / Product Selection

Technical Assessment

Application Lead

Analytics Team Leader

Analytics User

Vendor Management

End User Support Manager

Other

Development / Integration

End user computing stakeholder

Data Scientists


Why did you purchase the solution?

Improve compliance & risk management

Create internal/operational efficiencies

Other

Improve business process outcomes

Cut costs/improve margins

Enhance decision making

Improve business process agility

Improve customer relations/service

Drive innovation

Reduce time to market

Other...


What other vendors were considered? Multiple responses allowed.

Wombat Security Technologies

SANS Institute

KnowBe4

PhishLine

PhishMe

Symantec

InfoSec Institute

The Security Awareness Company

Trustwave

(ISC)²

Global Learning Systems

InfoSecure

Inspired eLearning

MediaPro

Optiv Security

Sage Data Security

SecureNinja

Terranova WW

Other...


What were the key factors that drove your decision?

Mitigation of Employee Behavior Risk

Internal audit or regulatory need

Other

Replacement of existing training


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America


Does your deployment leverage learner assessments?

Pre-assessment

Other

Post-assessment

Both


Did the vendor help you plan your initial campaign strategy?

Yes

No

I am unsure


Did your deployment require customization?

Modified Content

Other

Additional Content

Language


Did you leverage the vendor's Learning Management System (LMS) as the primary learning environment?

Other

Other company-owned LMS

Combination of both

Only the vendor LMS


How satisfied is your organization with the value the product or service provides for the money spent?

(35)
4.7
1 2 3 4 5