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PhishMe

4.8 out of 5.0 (111 ratings)

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We have aggregated ratings data on PhishMe but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    Helpful product out of the box, great product with dedicated internal resources/people

    Overall Comment

    The program has really helped us add metrics to things that we see on a daily basis based on our end users. We hope to continue to expand our PhishMe usage in the future for even better results.

    What one piece of advice would you give other prospective customers?

    Don't worry about tricking people, base your tests on live emails you have seen in the wild.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Some metrics provided are fairly useless (% opened? pointless).

    If you could start over, what would your organization do differently?

    Start with harder tests. People are too worried about doing a Spam that is "too good" that will skew the numbers and make the C-levels question the progress we are making with the tool.


  • 5 out of 5.0, Reviewed

    Product(s): PhishMe Reporter, PhishMe Simulator, PhishMe Triage

    Excellent product and look forward to the future improvments. Has excellent potential.

    Overall Comment

    very pleased with the vendor and their close relationship they mainain with the customer.

    What one piece of advice would you give other prospective customers?

    Put the effort into learning Yara which is easy enough to pick up quickly.

    What do you like most about the product or service?

    Very new and clean interface, excellent use of an open source resource (yara). The product is quick and stable and the support service when needed has been excellent.

    What do you dislike most about the product?

    No negative issues so far.

    What one thing do you wish the vendor did differently?

    Nothing has been an obstacle so far, very pleased with the vendor.

    If you could start over, what would your organization do differently?

    Nothing really, there hasnt been any change in the implimentation of the product and it has been agile enough to allow us to learn as we use it and improve it's effectiveness daily.


  • 4 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    Easy implementation with great support

    Overall Comment

    Very easy implementation. The templates they provide are great, and anything they lack can be built fairly easily. Some of the included training materials are a little weak.

    What one piece of advice would you give other prospective customers?

    Evaluate the options and take it for a test run.

    What do you like most about the product or service?

    The templates are fantastic.

    What do you dislike most about the product?

    Some of the included training materials are too hokey to use in our environment.

    What one thing do you wish the vendor did differently?

    Pricing

    If you could start over, what would your organization do differently?

    We would price out a few other options. This one seems a little expensive for what it does.


  • 5 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    First impressions

    Overall Comment

    overall really great. Would like more templates on the simulator.

    What one piece of advice would you give other prospective customers?

    use the support that phishme provides.

    What do you like most about the product or service?

    ease if use and effectivness.

    What do you dislike most about the product?

    would like more templates and available domains.

    If you could start over, what would your organization do differently?

    we would of starting usimg this product sooner.


  • 5 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    PhishMe Review

    Overall Comment

    - attentive -Helpful -Innovative

    What one piece of advice would you give other prospective customers?

    secure support and buy in from infrastructure/relevant teams to ensure triage and reporter button can be installed within ease.

    What do you like most about the product or service?

    Ability to track users with many different metrics

    What one thing do you wish the vendor did differently?

    - Provide a full report within 48 hours of early results to include stats, insight and development points.


  • 5 out of 5.0, Reviewed

    Product(s): PhishMe Reporter, PhishMe Simulator

    Very easy implementation

    Overall Comment

    very easy implementation, support has been great

    What one piece of advice would you give other prospective customers?

    use a phased approach, roll out to small group first, then all IT before deploying to all users. communicate that its coming before it is implemented. Also inform users we will be sending simulated phishes and repeat clickers may face consequences.

    What do you like most about the product or service?

    choice of templates and the reports produced

    What do you dislike most about the product?

    nothing at the moment

    What one thing do you wish the vendor did differently?

    nothing comes to mind at present

    If you could start over, what would your organization do differently?

    change the message to users when they click the reporter button. have it in larger letters if possible


  • 5 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    Professional Services made implementation easy and my life simple.

    Overall Comment

    Easy to work with PhishMe and their professional services was just what I wanted.

    What one piece of advice would you give other prospective customers?

    Do it.

    What do you like most about the product or service?

    Its ease of use.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Triage of "reporter".

    If you could start over, what would your organization do differently?

    Nothing different


  • 5 out of 5.0, Reviewed

    Product(s): PhishMe Reporter, PhishMe Simulator

    Customer service and support is exceptional

    Overall Comment

    The PhishMe team have been a great help from the start, the on-boarding sessions to help with implementation are extremely useful and their advice for the roll out of different scenarios really assisted us at the begining. The support team are so quick to respond to any queries and the use of the 'community' site is great for sharing ideas, discussions and comparison to other companies. We've had great feedback from employees so far and engagement has been good.

    What one piece of advice would you give other prospective customers?

    Engage with employees early about the deployment, determine what you want from the product to ensure you get out of it what you need - tailor scenarios to your company and base them on real-threats you've experienced. Use the community page to post ideas and improvements for PhishMe to future implement.

    What do you like most about the product or service?

    The support team. The advice at the start, help with implemention and helpfullness and response to any queries has been exceptional. They are keen to ensure the product works for your needs. For an international company the language functions have been useful and the support team offer translation of anything you need that isnt already available.

    What do you dislike most about the product?

    Updating of recipient lists is fairly manual and customisation of the emails and education pages could be more user-friendly.

    If you could start over, what would your organization do differently?

    Check how our spam-filters worked first. We are unable to spoof real company-email addresses, due to limitations with our filtering, which would have been a useful part of the product to try.

    Integration & Deployment - Overall comment

    Integration was slower than expected but due to issues our end and PhishMe were supportive throughout.


  • 4 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    Great training tool.

    Overall Comment

    Very good product, needs to supply more tremplates in many more languages.

    What one piece of advice would you give other prospective customers?

    Check which cuontries your are implmenting this in, and then check the language templates available.

    What do you like most about the product or service?

    Analytics on repaet offenders are good.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Rather than sending all at the same time, it would be good if the mails could be sent out across a range of time/dates. We've has whole office recieve phising simulation at the same time, they all check with each other " did you just receive this?" if they felt they were the only person who had rcived it they might be more suspetible to clicking the link.

    If you could start over, what would your organization do differently?

    Request for multiple language templates.


  • 4 out of 5.0, Reviewed

    Product(s): PhishMe Simulator

    Great dashboard reporting - much more than just a campaign tool

    Overall Comment

    Easy to use tool with good analytics for reporting and deep dive investigation.

    What one piece of advice would you give other prospective customers?

    Look at the modules available ... don't limit yourself to just one area.

    What do you like most about the product or service?

    Ease of use and secure authentication.

    What do you dislike most about the product?

    Nothing to report.

    What one thing do you wish the vendor did differently?

    Nothing to report.

    If you could start over, what would your organization do differently?

    Nothing to report.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(92)
4.7

Timely and complete response to product questions

(103)
4.8

Pricing and contract flexibility (pricing and terms)

(85)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(104)
4.7

Ease of integration using standard APIs and tools

(70)
4.6

Ease of deployment

(101)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support from the vendor

(109)
4.8

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(105)
4.8

Quality of technical support

(103)
4.8

Quality of peer user community

(82)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(111)
4.6

Vendor's phishing simulation capabilities

(78)
4.8

The production quality of the vendor's training modules

(82)
4.5

The content quality of the vendor's training modules

(81)
4.5

The availability of content to cover the topics that your company needed

(89)
4.6

Quality and availability of administrator training

(96)
4.6

The quality of the vendor's Learning Management System

(52)
4.3

The quality of the vendor's administrative interface and reporting capabilities

(86)
4.6
1 2 3 4 5
Section
1

Additional Context

Choose the option that best describes the complexity of your implementation

2,000 to 4,999 licensed users

5,000 to 7,499 licensed users

1,000 to 1,999 licensed users

25,000 to 49,999 licensed users

500 to 999 licensed users

10,000 to 14,999 licensed users

15,000 to 19,999 licensed users

100,000 or more licensed users

50,000 to 99,999 licensed users

Fewer than 5 licensed users

100 to 249 licensed users

5 to 9 licensed users

7,500 to 9,999 licensed users

Don't know

250 to 499 licensed users

50 to 99 licensed users

20,000 to 24,999 licensed users


Ability to understand your organization's needs

(105)
4.6

How long did your deployment (from purchase to initial training campaign) take?

Fewer than 3 months

3-6 months

6-9 months

9-12 months


What was the nature of your involvement?

User Training

Implementation, Maintenance or other IT support

Application Lead

Decision Maker or Business Sponsor

Technical Assessment

Functional Assessment

Analytics User

Development / Integration

End User Support Manager

Analytics Team Leader

Vendor / Product Selection

End user computing stakeholder

Business Analysts

Data Scientists

Data Steward

Vendor Management

Other

Other...


Why did you purchase the solution?

Improve compliance & risk management

Create internal/operational efficiencies

Improve business process outcomes

Enhance decision making

Drive innovation

Improve customer relations/service

Other

Improve business process agility

Cut costs/improve margins

Cost management

Improve supplier or partner relations

Reduce time to market

Other...


What other vendors were considered?

Wombat Security Technologies

SANS Institute

KnowBe4

PhishLine

PhishMe

Symantec

Trustwave

InfoSec Institute

The Security Awareness Company

Global Learning Systems

InfoSecure

InfoSecurityLab

SecureNinja

(ISC)2

Cybrary

MediaPro

Optiv Security

TraceSecurity

(ISC)²

Aujas

Click 4 Compliance

Cosaint

Inspired eLearning

Sage Data Security

Terranova WW

Other...


What were the key factors that drove your decision?

Mitigation of Employee Behavior Risk

Internal audit or regulatory need

Replacement of existing training

Other

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America


Does your deployment leverage learner assessments?

Both

Post-assessment

Other

Pre-assessment


Did the vendor help you plan your initial campaign strategy?

Yes

No

I am unsure


Did your deployment require customization?

Modified Content

Other

Language

Additional Content

Modified Content

Additional Content


Did you leverage the vendor's Learning Management System (LMS) as the primary learning environment?

Other company-owned LMS

Combination of both

Other

Only the vendor LMS


How satisfied is your organization with the value the product or service provides for the money spent?

(105)
4.6
1 2 3 4 5