5 out of 5.0, Reviewed Nov 15, 2016
so far using the system was very smooth and all the training was very acturate and met our expections
Using this type of online training is very helpful for beginners and experts. you can refreash your expertise or learn how new technoliges work
the lessons,they were very easy to understand and the instructors we good at their teaching.
Not having some instructors being cross trained in different feilds.
being able to provide testing online.
we would have started with the project sooner
4 out of 5.0, Reviewed Oct 17, 2016
Generally good training. A bit too much regulatory-focus, with some practical securitiy information. Focusing on the end-used and making security more interesting is a challenge. Continued focus and improvement in this area is of great interest to my organization.
Consider how engaging a training product can be before selecting a vendor/solution. Simply checking the regulatory boxes may seem like enough, but more entertaining training is of value.
Adaptable, quick and easy to use product.
It was a bit too focused on security from a regulatory perspective.
Increase focus on the customer/end-user in an effort to increase enjoyment and long-term retention.
We made the correct vendor selection, but other alternatives may be considered in the future. We would focus more on quality of training from a customer perspective, simply meaning making the training more interesting and enjoyable for the end-user.
5 out of 5.0, Reviewed Oct 16, 2016
Vendor package met needs and was not difficult to secure through procurement process.
Ensure customer needs are gathered in early stages
Scalability and adaptivness
Start planning earlier
4 out of 5.0, Reviewed Sep 21, 2016
The training works very well. I do wish we could integrate it with our Active Directory and that it would be a little more interactive. But for the price it can't be beaten.
If the price is your driving force, you can't do better than this training.
The ease of setup and the reporting.
I often find myself resetting user's passwords because they can't remember them and it isn't integrated.
I wish we could integrate with our Active Directory in a simple manner at a low cost.
We were under a time crunch due to audit requirements, but I wish we would have had more time to look at all the different vendors out there.
Very easy to deploy but we needed to upload a .csv with our users to add them.
5 out of 5.0, Reviewed Aug 8, 2016
SANS securing the human has a new platform, the ACLP. The ACLP is a very user-friendly interface for both end users and administrators. The customer success team was exceptional and really understood our business needs. Implementation was straightforward. Roll out was good and ongoing administration has been well supported. Very good product, very good support. Needs some work on reporting and the ability of the administrator to do some self-owned tasks.
Bring organizational data. If you have the data broken down into functional business units, geographies, time zones, roles, with manager information, then this product can be segmented up into very specific user training, as well as provide strong reporting. Also, set expectations with users on browser requirements (pop-up blockers always seem to be an issue).
End user experience. The product has modules that are only 2-5 minutes long, making it easy for users to find time for the training; not onerous at all. The videos are also straightforward and "trendy" without overdoing it. It covers the topic, tells you what you need to do and moves forward. I also like the assessments and the cultural questionnaire. It gave us some insight into how users feel about security overall.
As stated, not knowing the status of requests makes it difficult to manage. Also, I don't like having to request everything from engineering. I would prefer a UI that enabled me to do many of these tasks on my own.
Understanding the status of my requests. While the customer success team was readily available and very prompt in response, having a view of all of my requests and their status would be helpful. Today, all requests are via email and no central tracking (for the administrator) to keep tabs. Also, would like to see more "self-help" tasks for end users (e.g., password reset) and for administrators (e.g. setting up custom reporting).
If I were to start over, I would have spent additional time preparing my organizational groups for upload. There is a lot of product functionality and reporting that can be done if you have this in place.
5 out of 5.0, Reviewed Aug 2, 2016
The content is superb.
Build out workflows for annual requirements.
Should have done this sooner as the content was greatly well received.
4 out of 5.0, Reviewed Aug 1, 2016
Overall, it's been a good relationship in both initial set up and ongoing support. There were a couple of times that customer service needed to be involved and they resolved the issues to our satisfaction.
Determine what role centeral IT will have with supporting those taking the course. Create a comprehensive sub-account environment so the units have control over their own employees progress through the training.
Relevant content and quizzing.
Some of the content needs updating more frequently.
Better integration with our elearning system.
Make use of the promotional materials for marketing.
4 out of 5.0, Reviewed Jul 29, 2016
The videos, being brief and to the point, garner positive feedback from our user (students, staff, faculty). The training modules are customizable into specific subgroups. Shibboleth integration worked very well, so accounts are authenticated in our environment. The reporting interface is currently not as simple as we would like. Adding new individual users is a multi-step manual process for us currently, but there is a batch upload process. Removal of users is simple, and yes, we recover the license/seat when removing a user. We also obtained branded posters, screensavers that are connected to the STH content. The Help site is very useful, (securingthehuman.sans.org/vlehelp/resources/automated-help), and Support requests are handled quickly. Supports assistive technologies!
Compare your vendors with your user groups. STH has a try-buy option and gets pilot groups to view and critique the training. I know that SANS has deep expertise in the content, so there was never anything presented that was questionable content.
It runs as-a-service; is a one-stop product for cyber security training.
The administrator's menu.
Simplify the menu structure around workflow. Improve their labeling.
We originally had the option to bring the content into our Learning Management System (BlackBoard), but we chose to stay with the STH hosted platform. If we were to go at it again, we'd reconsider using their content and our platform, even if that entails a workflow process to import updated content on a periodic basis.
5 out of 5.0, Reviewed Jul 29, 2016
We implemented SANS Securing the Human training in 2014 and recently reimplemented in 2016 with the new ACLP platform. SANS has always been receptive to suggestions and has done a wonderful job incorporating feedback in new features they roll out. They take great pride in their service and product. Danielle, Director of Client Operations, is fantastic to work with. She has excellent customer relations skills!
Give feedback, SANS is extremely receptive to suggestions and eager to assist with administrative pain points you might be having.
Service is excellent! The product is full of great material.
5 out of 5.0, Reviewed Jul 29, 2016
We first implemented in 2014 then reimplemented in 2016 as pilot users on the ACLP platform. From the beginning, SANS employees were eager to receive product feedback and to try to alleviate all administrative pain points. They have always expressed interest in product improvement and work diligently with the customers to do so. Danielle, Director of Client Operations, is amazing to work with. She is prompt with assistance and feedback. Her customer relation skills are exemplary!
Be open to feedback as the company is responsive to it.
Quality material at a great cost. Excellent customer relations.
We were lead through the deployment and setup with great care. Our needs were outlined and always considered. Our suggestions were taken and most immediately adopted (when they could be).