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SANS Institute

4.6 out of 5.0 (12 ratings)

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We have aggregated ratings data on SANS Institute but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): SANS Training Program for CISSP Certification

    Online tech training

    Overall Comment

    so far using the system was very smooth and all the training was very acturate and met our expections

    What one piece of advice would you give other prospective customers?

    Using this type of online training is very helpful for beginners and experts. you can refreash your expertise or learn how new technoliges work

    What do you like most about the product or service?

    the lessons,they were very easy to understand and the instructors we good at their teaching.

    What do you dislike most about the product?

    Not having some instructors being cross trained in different feilds.

    What one thing do you wish the vendor did differently?

    being able to provide testing online.

    If you could start over, what would your organization do differently?

    we would have started with the project sooner


  • 4 out of 5.0, Reviewed

    Product(s): SANS Securing the Human, Other...

    Training

    Overall Comment

    Generally good training. A bit too much regulatory-focus, with some practical securitiy information. Focusing on the end-used and making security more interesting is a challenge. Continued focus and improvement in this area is of great interest to my organization.

    What one piece of advice would you give other prospective customers?

    Consider how engaging a training product can be before selecting a vendor/solution. Simply checking the regulatory boxes may seem like enough, but more entertaining training is of value.

    What do you like most about the product or service?

    Adaptable, quick and easy to use product.

    What do you dislike most about the product?

    It was a bit too focused on security from a regulatory perspective.

    What one thing do you wish the vendor did differently?

    Increase focus on the customer/end-user in an effort to increase enjoyment and long-term retention.

    If you could start over, what would your organization do differently?

    We made the correct vendor selection, but other alternatives may be considered in the future. We would focus more on quality of training from a customer perspective, simply meaning making the training more interesting and enjoyable for the end-user.


  • 5 out of 5.0, Reviewed

    Product(s): SANS Securing the Human

    Sans training meets the mark

    Overall Comment

    Vendor package met needs and was not difficult to secure through procurement process.

    What one piece of advice would you give other prospective customers?

    Ensure customer needs are gathered in early stages

    What do you like most about the product or service?

    Scalability and adaptivness

    If you could start over, what would your organization do differently?

    Start planning earlier


  • 4 out of 5.0, Reviewed

    Product(s): SANS Securing the Human

    Easy to implement security awareness training for end users.

    Overall Comment

    The training works very well. I do wish we could integrate it with our Active Directory and that it would be a little more interactive. But for the price it can't be beaten.

    What one piece of advice would you give other prospective customers?

    If the price is your driving force, you can't do better than this training.

    What do you like most about the product or service?

    The ease of setup and the reporting.

    What do you dislike most about the product?

    I often find myself resetting user's passwords because they can't remember them and it isn't integrated.

    What one thing do you wish the vendor did differently?

    I wish we could integrate with our Active Directory in a simple manner at a low cost.

    If you could start over, what would your organization do differently?

    We were under a time crunch due to audit requirements, but I wish we would have had more time to look at all the different vendors out there.

    Integration & Deployment - Overall comment

    Very easy to deploy but we needed to upload a .csv with our users to add them.


  • 5 out of 5.0, Reviewed

    Product(s): SANS Securing the Human

    Customer success team was exceptional; needs administrative reporting to complete product capabilities.

    Overall Comment

    SANS securing the human has a new platform, the ACLP. The ACLP is a very user-friendly interface for both end users and administrators. The customer success team was exceptional and really understood our business needs. Implementation was straightforward. Roll out was good and ongoing administration has been well supported. Very good product, very good support. Needs some work on reporting and the ability of the administrator to do some self-owned tasks.

    What one piece of advice would you give other prospective customers?

    Bring organizational data. If you have the data broken down into functional business units, geographies, time zones, roles, with manager information, then this product can be segmented up into very specific user training, as well as provide strong reporting. Also, set expectations with users on browser requirements (pop-up blockers always seem to be an issue).

    What do you like most about the product or service?

    End user experience. The product has modules that are only 2-5 minutes long, making it easy for users to find time for the training; not onerous at all. The videos are also straightforward and "trendy" without overdoing it. It covers the topic, tells you what you need to do and moves forward. I also like the assessments and the cultural questionnaire. It gave us some insight into how users feel about security overall.

    What do you dislike most about the product?

    As stated, not knowing the status of requests makes it difficult to manage. Also, I don't like having to request everything from engineering. I would prefer a UI that enabled me to do many of these tasks on my own.

    What one thing do you wish the vendor did differently?

    Understanding the status of my requests. While the customer success team was readily available and very prompt in response, having a view of all of my requests and their status would be helpful. Today, all requests are via email and no central tracking (for the administrator) to keep tabs. Also, would like to see more "self-help" tasks for end users (e.g., password reset) and for administrators (e.g. setting up custom reporting).

    If you could start over, what would your organization do differently?

    If I were to start over, I would have spent additional time preparing my organizational groups for upload. There is a lot of product functionality and reporting that can be done if you have this in place.


  • 5 out of 5.0, Reviewed

    Product(s): SANS Securing the Human

    Content is great, minor implementation curves.

    Overall Comment

    The content is superb.

    What one piece of advice would you give other prospective customers?

    Build out workflows for annual requirements.

    What do you like most about the product or service?

    The content.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Should have done this sooner as the content was greatly well received.


  • 4 out of 5.0, Reviewed

    Product(s): SANS Securing the Human

    Great product and one that I would recommend to others.

    Overall Comment

    Overall, it's been a good relationship in both initial set up and ongoing support. There were a couple of times that customer service needed to be involved and they resolved the issues to our satisfaction.

    What one piece of advice would you give other prospective customers?

    Determine what role centeral IT will have with supporting those taking the course. Create a comprehensive sub-account environment so the units have control over their own employees progress through the training.

    What do you like most about the product or service?

    Relevant content and quizzing.

    What do you dislike most about the product?

    Some of the content needs updating more frequently.

    What one thing do you wish the vendor did differently?

    Better integration with our elearning system.

    If you could start over, what would your organization do differently?

    Make use of the promotional materials for marketing.


  • 4 out of 5.0, Reviewed

    Product(s): SANS Securing the Human

    We were early adopters of Securing The Human and we're going to make security great again.

    Overall Comment

    The videos, being brief and to the point, garner positive feedback from our user (students, staff, faculty). The training modules are customizable into specific subgroups. Shibboleth integration worked very well, so accounts are authenticated in our environment. The reporting interface is currently not as simple as we would like. Adding new individual users is a multi-step manual process for us currently, but there is a batch upload process. Removal of users is simple, and yes, we recover the license/seat when removing a user. We also obtained branded posters, screensavers that are connected to the STH content. The Help site is very useful, (securingthehuman.sans.org/vlehelp/resources/automated-help), and Support requests are handled quickly. Supports assistive technologies!

    What one piece of advice would you give other prospective customers?

    Compare your vendors with your user groups. STH has a try-buy option and gets pilot groups to view and critique the training. I know that SANS has deep expertise in the content, so there was never anything presented that was questionable content.

    What do you like most about the product or service?

    It runs as-a-service; is a one-stop product for cyber security training.

    What do you dislike most about the product?

    The administrator's menu.

    What one thing do you wish the vendor did differently?

    Simplify the menu structure around workflow. Improve their labeling.

    If you could start over, what would your organization do differently?

    We originally had the option to bring the content into our Learning Management System (BlackBoard), but we chose to stay with the STH hosted platform. If we were to go at it again, we'd reconsider using their content and our platform, even if that entails a workflow process to import updated content on a periodic basis.


  • 5 out of 5.0, Reviewed

    Product(s): SANS Securing the Human

    Implementation was smooth and customer service above par!

    Overall Comment

    We implemented SANS Securing the Human training in 2014 and recently reimplemented in 2016 with the new ACLP platform. SANS has always been receptive to suggestions and has done a wonderful job incorporating feedback in new features they roll out. They take great pride in their service and product. Danielle, Director of Client Operations, is fantastic to work with. She has excellent customer relations skills!

    What one piece of advice would you give other prospective customers?

    Give feedback, SANS is extremely receptive to suggestions and eager to assist with administrative pain points you might be having.

    What do you like most about the product or service?

    Service is excellent! The product is full of great material.

    What do you dislike most about the product?

    nothing

    What one thing do you wish the vendor did differently?

    nothing

    If you could start over, what would your organization do differently?

    nothing


  • 5 out of 5.0, Reviewed

    Product(s): SANS Securing the Human

    Implementation was a smooth transition and customer service is above par.

    Overall Comment

    We first implemented in 2014 then reimplemented in 2016 as pilot users on the ACLP platform. From the beginning, SANS employees were eager to receive product feedback and to try to alleviate all administrative pain points. They have always expressed interest in product improvement and work diligently with the customers to do so. Danielle, Director of Client Operations, is amazing to work with. She is prompt with assistance and feedback. Her customer relation skills are exemplary!

    What one piece of advice would you give other prospective customers?

    Be open to feedback as the company is responsive to it.

    What do you like most about the product or service?

    Quality material at a great cost. Excellent customer relations.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing.

    Integration & Deployment - Overall comment

    We were lead through the deployment and setup with great care. Our needs were outlined and always considered. Our suggestions were taken and most immediately adopted (when they could be).


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(10)
4.5

Timely and complete response to product questions

(10)
4.7

Pricing and contract flexibility (pricing and terms)

(10)
4.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(11)
4.6

Ease of integration using standard APIs and tools

(8)
4.0

Ease of deployment

(11)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support from the vendor

(11)
4.9

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(11)
4.7

Quality of technical support

(10)
4.6

Quality of peer user community

(8)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(12)
4.6

Vendor's phishing simulation capabilities

(5)
4.2

The production quality of the vendor's training modules

(12)
4.8

The content quality of the vendor's training modules

(11)
4.7

The availability of content to cover the topics that your company needed

(11)
4.8

Quality and availability of administrator training

(11)
4.7

The quality of the vendor's Learning Management System

(10)
4.4

The quality of the vendor's administrative interface and reporting capabilities

(10)
4.4
1 2 3 4 5
Section
1

Additional Context

Choose the option that best describes the complexity of your implementation

1,000 to 1,999 licensed users

10,000 to 14,999 licensed users

100,000 or more licensed users

2,000 to 4,999 licensed users

20,000 to 24,999 licensed users

25,000 to 49,999 licensed users

250 to 499 licensed users

Fewer than 5 licensed users


Ability to understand your organization's needs

(10)
4.7

How long did your deployment (from purchase to initial training campaign) take?

3-6 months

Fewer than 3 months

More than a year

6-9 months


What was the nature of your involvement?

User Training

Implementation, Maintenance or other IT support

End User Support Manager

Decision Maker or Business Sponsor

Functional Assessment

Technical Assessment

Business Analysts

Vendor / Product Selection

Application Lead

Data Steward

Development / Integration

End user computing stakeholder


Why did you purchase the solution?

Improve compliance & risk management

Enhance decision making

Cost management

Create internal/operational efficiencies

Drive innovation

Improve business process outcomes

Improve customer relations/service

Other...


What other vendors were considered?

PhishMe

Optiv Security

MIS Training Institute

MediaPro

Trustwave

WeComply (Acquired by Thomson Reuters)

(ISC)2

(ISC)²

Aujas

Global Learning Systems

Inspired eLearning

KnowBe4

LRN

SANS Institute

Wombat Security Technologies


What were the key factors that drove your decision?

Internal audit or regulatory need

Mitigation of Employee Behavior Risk

Replacement of existing training

Other


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America


Does your deployment leverage learner assessments?

Both

Post-assessment

Other

Pre-assessment


Did the vendor help you plan your initial campaign strategy?

Yes

No

I am unsure


Did your deployment require customization?

Other

Language

Modified Content

Modified Content


Did you leverage the vendor's Learning Management System (LMS) as the primary learning environment?

Only the vendor LMS

Combination of both

Other

Other company-owned LMS


How satisfied is your organization with the value the product or service provides for the money spent?

(12)
4.9
1 2 3 4 5