4 out of 5.0, Reviewed Oct 17, 2016
Generally good training. A bit too much regulatory-focus, with some practical securitiy information. Focusing on the end-used and making security more interesting is a challenge. Continued focus and improvement in this area is of great interest to my organization.
Consider how engaging a training product can be before selecting a vendor/solution. Simply checking the regulatory boxes may seem like enough, but more entertaining training is of value.
Adaptable, quick and easy to use product.
It was a bit too focused on security from a regulatory perspective.
Increase focus on the customer/end-user in an effort to increase enjoyment and long-term retention.
We made the correct vendor selection, but other alternatives may be considered in the future. We would focus more on quality of training from a customer perspective, simply meaning making the training more interesting and enjoyable for the end-user.
5 out of 5.0, Reviewed Oct 16, 2016
Vendor package met needs and was not difficult to secure through procurement process.
Ensure customer needs are gathered in early stages
Scalability and adaptivness
Start planning earlier
4 out of 5.0, Reviewed Sep 21, 2016
The training works very well. I do wish we could integrate it with our Active Directory and that it would be a little more interactive. But for the price it can't be beaten.
If the price is your driving force, you can't do better than this training.
The ease of setup and the reporting.
I often find myself resetting user's passwords because they can't remember them and it isn't integrated.
I wish we could integrate with our Active Directory in a simple manner at a low cost.
We were under a time crunch due to audit requirements, but I wish we would have had more time to look at all the different vendors out there.
Very easy to deploy but we needed to upload a .csv with our users to add them.
4 out of 5.0, Reviewed Jul 29, 2016
The videos, being brief and to the point, garner positive feedback from our user (students, staff, faculty). The training modules are customizable into specific subgroups. Shibboleth integration worked very well, so accounts are authenticated in our environment. The reporting interface is currently not as simple as we would like. Adding new individual users is a multi-step manual process for us currently, but there is a batch upload process. Removal of users is simple, and yes, we recover the license/seat when removing a user. We also obtained branded posters, screensavers that are connected to the STH content. The Help site is very useful, (securingthehuman.sans.org/vlehelp/resources/automated-help), and Support requests are handled quickly. Supports assistive technologies!
Compare your vendors with your user groups. STH has a try-buy option and gets pilot groups to view and critique the training. I know that SANS has deep expertise in the content, so there was never anything presented that was questionable content.
It runs as-a-service; is a one-stop product for cyber security training.
The administrator's menu.
Simplify the menu structure around workflow. Improve their labeling.
We originally had the option to bring the content into our Learning Management System (BlackBoard), but we chose to stay with the STH hosted platform. If we were to go at it again, we'd reconsider using their content and our platform, even if that entails a workflow process to import updated content on a periodic basis.
5 out of 5.0, Reviewed Jul 29, 2016
We first implemented in 2014 then reimplemented in 2016 as pilot users on the ACLP platform. From the beginning, SANS employees were eager to receive product feedback and to try to alleviate all administrative pain points. They have always expressed interest in product improvement and work diligently with the customers to do so. Danielle, Director of Client Operations, is amazing to work with. She is prompt with assistance and feedback. Her customer relation skills are exemplary!
Be open to feedback as the company is responsive to it.
Quality material at a great cost. Excellent customer relations.
We were lead through the deployment and setup with great care. Our needs were outlined and always considered. Our suggestions were taken and most immediately adopted (when they could be).
4 out of 5.0, Reviewed Jun 14, 2016
Very easy to use.
Make sure you have a clearly defined plan before selecting the modules.
Easy to use and track usage.
A little choppy.
Created a way to setup the next module.
More involvement across our organization and more information up front as how to deploy.
5 out of 5.0, Reviewed Jun 13, 2016
Completed training and helped prepare for certification.
Patience and lots of coffee during the training event. There is a lot to absorb.
Appropriate content and easy to understand.
Keep doing what you are doing.
None. 6-day training that was worth it.
Stand-alone training with no integration or deployment requirement.