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security-awareness-computer-based-training sans-securing-the-human All Markets > Security Awareness Computer-Based Training

SANS Institute

4.5 out of 5.0 (4 ratings)

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We have aggregated ratings data on SANS Institute but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SANS Securing the Human

    We were early adopters of Securing The Human and we're going to make security great again.

    Overall Comment

    The videos, being brief and to the point, garner positive feedback from our user (students, staff, faculty). The training modules are customizable into specific subgroups. Shibboleth integration worked very well, so accounts are authenticated in our environment. The reporting interface is currently not as simple as we would like. Adding new individual users is a multi-step manual process for us currently, but there is a batch upload process. Removal of users is simple, and yes, we recover the license/seat when removing a user. We also obtained branded posters, screensavers that are connected to the STH content. The Help site is very useful, (securingthehuman.sans.org/vlehelp/resources/automated-help), and Support requests are handled quickly. Supports assistive technologies!

    What one piece of advice would you give other prospective customers?

    Compare your vendors with your user groups. STH has a try-buy option and gets pilot groups to view and critique the training. I know that SANS has deep expertise in the content, so there was never anything presented that was questionable content.

    What do you like most about the product or service?

    It runs as-a-service; is a one-stop product for cyber security training.

    What do you dislike most about the product?

    The administrator's menu.

    What one thing do you wish the vendor did differently?

    Simplify the menu structure around workflow. Improve their labeling.

    If you could start over, what would your organization do differently?

    We originally had the option to bring the content into our Learning Management System (BlackBoard), but we chose to stay with the STH hosted platform. If we were to go at it again, we'd reconsider using their content and our platform, even if that entails a workflow process to import updated content on a periodic basis.


  • 5 out of 5.0, Reviewed

    Product(s): SANS Securing the Human

    Implementation was a smooth transition and customer service is above par.

    Overall Comment

    We first implemented in 2014 then reimplemented in 2016 as pilot users on the ACLP platform. From the beginning, SANS employees were eager to receive product feedback and to try to alleviate all administrative pain points. They have always expressed interest in product improvement and work diligently with the customers to do so. Danielle, Director of Client Operations, is amazing to work with. She is prompt with assistance and feedback. Her customer relation skills are exemplary!

    What one piece of advice would you give other prospective customers?

    Be open to feedback as the company is responsive to it.

    What do you like most about the product or service?

    Quality material at a great cost. Excellent customer relations.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing.

    Integration & Deployment - Overall comment

    We were lead through the deployment and setup with great care. Our needs were outlined and always considered. Our suggestions were taken and most immediately adopted (when they could be).


  • 4 out of 5.0, Reviewed

    Product(s): SANS Securing the Human

    Great product off the shelf. Saved a lot of time and money!

    Overall Comment

    Very easy to use.

    What one piece of advice would you give other prospective customers?

    Make sure you have a clearly defined plan before selecting the modules.

    What do you like most about the product or service?

    Easy to use and track usage.

    What do you dislike most about the product?

    A little choppy.

    What one thing do you wish the vendor did differently?

    Created a way to setup the next module.

    If you could start over, what would your organization do differently?

    More involvement across our organization and more information up front as how to deploy.


  • 5 out of 5.0, Reviewed

    Product(s): SANS Training Program for CISSP Certification

    Great Training that gets results.

    Overall Comment

    Completed training and helped prepare for certification.

    What one piece of advice would you give other prospective customers?

    Patience and lots of coffee during the training event. There is a lot to absorb.

    What do you like most about the product or service?

    Appropriate content and easy to understand.

    What do you dislike most about the product?

    nothing.

    What one thing do you wish the vendor did differently?

    Keep doing what you are doing.

    If you could start over, what would your organization do differently?

    None. 6-day training that was worth it.

    Integration & Deployment - Overall comment

    Stand-alone training with no integration or deployment requirement.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.3

Timely and complete response to product questions

(3)
5.0

Pricing and contract flexibility (pricing and terms)

(4)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.7

Ease of integration using standard APIs and tools

(3)
4.0

Ease of deployment

(3)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support from the vendor

(4)
4.8

Did you purchase a support package from vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(4)
4.8

Quality of technical support

(3)
4.3

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.8

The production quality of the vendor's training modules

(4)
5.0

The content quality of the vendor's training modules

(4)
4.8

The availability of content to cover the topics that your company needed

(3)
5.0

Quality and availability of administrator training

(3)
4.7

The quality of the vendor's Learning Management System

(4)
3.8

The quality of the vendor's administrative interface and reporting capabilities

(3)
4.0
1 2 3 4 5
Section
1

Additional Context

Choose the option that best describes the complexity of your implementation

1,000 to 1,999 licensed users

20,000 to 24,999 licensed users

250 to 499 licensed users

Fewer than 5 licensed users


Ability to understand your organization's needs

(3)
4.7

How long did your deployment (from purchase to initial training campaign) take?

3-6 months

Fewer than 3 months


What was the nature of your involvement?

User Training

Vendor / Product Selection

Business Analysts

End User Support Manager

Functional Assessment

Implementation, Maintenance or other IT support

Technical Assessment


Why did you purchase the solution?

Enhance decision making

Improve compliance & risk management

Improve business process outcomes


What other vendors were considered? Multiple responses allowed.

PhishMe

MIS Training Institute

Optiv Security

(ISC)²

Aujas

MediaPro

Trustwave

WeComply (Acquired by Thomson Reuters)


What were the key factors that drove your decision?

Internal audit or regulatory need

Mitigation of Employee Behavior Risk

Other

Replacement of existing training


In which region(s) did your deployment take place?

North America


Does your deployment leverage learner assessments?

Post-assessment

Both

Pre-assessment


Did the vendor help you plan your initial campaign strategy?

Yes

I am unsure

No


Did your deployment require customization?

Other


Did you leverage the vendor's Learning Management System (LMS) as the primary learning environment?

Only the vendor LMS


How satisfied is your organization with the value the product or service provides for the money spent?

(4)
5.0
1 2 3 4 5