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security-awareness-computer-based-training security-mentor All Markets > Security Awareness Computer-Based Training

Security Mentor

4.5 out of 5.0 (6 ratings)

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We have aggregated ratings data on Security Mentor but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Security Mentor Security Awareness Training Program

    Smooth implementation, would like integrated testing capabilities

    Overall Comment

    Overall the expereience has been very good. We have received consistenly postive feeedback from our associates regarding the lessons, both about the format and the content.

    What one piece of advice would you give other prospective customers?

    Leveraging SSO made the use simple for our associates, I would recommend configuring this from the start.

    What do you like most about the product or service?

    The interactive content is valuable and the pace of delivery is very good.

    What do you dislike most about the product?

    Lack of additional features beyond awareness training.

    What one thing do you wish the vendor did differently?

    I wish they offered baseline and ongoing security awareness testing in addtion to the training.

    If you could start over, what would your organization do differently?

    We would have implemented sooner and done some type of baseline so that we could properly measure the impact of the training.


  • 5 out of 5.0, Reviewed

    Product(s): Security Mentor ADVANCED, Security Mentor CORE

    Simple, Easy, Affective!

    Overall Comment

    Security Mentor has been great to work with. They were very helpful with the implementation and have provided great support and assistance with making updates/changes to some of the trainging to make it more specific to our needs.

    What one piece of advice would you give other prospective customers?

    Does not currently cover specific security frameworks (PCI/PHI/etc). It is great general best practice security training but will not meet regulatory requirements of HIPAA specific training.

    What do you like most about the product or service?

    Simplicity of use and the affectiveness of the training in a short time.

    What do you dislike most about the product?

    No complaints

    What one thing do you wish the vendor did differently?

    Created HIPAA specific training

    If you could start over, what would your organization do differently?

    Purchase and implement this product sooner.


  • 4 out of 5.0, Reviewed

    Product(s): Security Mentor CORE

    Single click authentication creating a seamless user experience all the while making training fun.

    Overall Comment

    SSO implementation very smooth, main issue is language support, very limited today, some content is stale.

    What one piece of advice would you give other prospective customers?

    I would evaluate the content for currency and interactive options, which in this tool are good.

    What do you like most about the product or service?

    The gamification was unique at the time we originally purchased the tool as well as the SSO. Support from the vendor is top tier.

    What do you dislike most about the product?

    The lack of multilingual support and modules that have some stale content.

    What one thing do you wish the vendor did differently?

    More interaction with their clients and more current topical/flexible modules

    If you could start over, what would your organization do differently?

    We would make sure of rolling content, very topical items are addressed quickly and multi-language support available


  • 5 out of 5.0, Reviewed

    Product(s): Security Mentor CORE

    Ease of implementation and Superior Content

    Overall Comment

    Our experience was great. We enjoyed a very easy deployment and the support was superb

    What one piece of advice would you give other prospective customers?

    Het Security Mentor now! You won't be disappointed.

    What do you like most about the product or service?

    Great content and superior support

    What do you dislike most about the product?

    Would like more specific content that applies to areas such aa HIPAA and PCI

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    More communication and marketing with leaders


  • 4 out of 5.0, Reviewed

    Product(s): Security Mentor CORE

    Training to meet today's security concerns.

    Overall Comment

    Security Mentor was readily available to implement training based on our needs for deployment.

    What one piece of advice would you give other prospective customers?

    Even though the training modules can be deployed on an aggressive timeline, take time (within the project) to find out what is customizable and understanding what additional time it will take to tailor to your needs.

    What do you like most about the product or service?

    It was widely accepted and received high remarks from our staff who have taken other courses.

    What one thing do you wish the vendor did differently?

    There are 18 core modules to the training, I wish they had more.

    If you could start over, what would your organization do differently?

    We would spend additional time customizing the training modules in directing participants to specific company policies.

    Integration & Deployment - Overall comment

    The product integrated well with our Learning and Management System allowing us to deploy to our staff using tools which we were familiar and understood.


  • 5 out of 5.0, Reviewed

    Product(s): Security Mentor ADVANCED, Security Mentor CORE

    Security Mentor raises organizational awareness through interactive lesson & gamification.

    Overall Comment

    We have turned our workforce into a human intrusion detection system while reducing costs and work effort. Overall, the product and vendor have exceeded our expectations, delivering a level of service that few of our partners can match. They have white gloved the service from ADFS SSO integration to automating the process of provisioning users. Due to the interactivity of the lessons (requiring users to actually participate vs watching videos) has driven our awareness levels to an all-time high. We now consider our users as another intrusion detection system. Because we chose their SaaS based offering and due to their excellent customer support, we have been able to deliver a quality service to our organization and also save FTE in doing so.

    What one piece of advice would you give other prospective customers?

    I would tell other prospective customers to test drive a lesson or two and experience the difference between Security Mentor and others out there.

    What do you like most about the product or service?

    I like the interactivity of the lessons as they require the users to be engaged and participate. One of my favorite lessons they offer covers phishing. There's a game that the user has to play where they identify all of the suspicious indicators within an email by dropping red flags on top of them. This is just one example where Security Mentor has taken an educational approach to delivering awareness. Other vendors may show a video and expect the user to sit there and be engaged for 10-15 minutes watching a screen. This simply does not make an impact to the majority of users.

    What do you dislike most about the product?

    I dislike that the videos are flash based. Over the last year, Adobe Flash has been riddled with vulnerabilities. Ironically, this is the technology that our awareness training is provided. I've been told they're moving to HTML5 within the next year, so hopefully this dislike will go away soon.

    What one thing do you wish the vendor did differently?

    I wish Security Mentor embraced HTML5 vs flash. I have been told they are working on a version that will do away with flash by next year.

    If you could start over, what would your organization do differently?

    I would have started out with Security Mentor vs other awareness providers. We used SANS STH as our primary awareness method for a few years with 'ok' success. However, because it doesn't really engage the user (watch video, take a short quiz at the end), we knew we could find something better. I wish we could have done further homework when we started this process and have selected Security Mentor.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.3

Timely and complete response to product questions

(6)
4.5

Pricing and contract flexibility (pricing and terms)

(6)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.7

Ease of integration using standard APIs and tools

(5)
4.6

Ease of deployment

(6)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support from the vendor

(6)
4.7

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes


Timeliness of vendor's response

(6)
4.7

Quality of technical support

(6)
4.5

Quality of peer user community

(3)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.7

Vendor's phishing simulation capabilities

(3)
4.7

The production quality of the vendor's training modules

(6)
4.8

The content quality of the vendor's training modules

(6)
4.5

The availability of content to cover the topics that your company needed

(6)
4.5

Quality and availability of administrator training

(6)
4.5

The quality of the vendor's Learning Management System

(3)
4.3

The quality of the vendor's administrative interface and reporting capabilities

(5)
4.4
1 2 3 4 5
Section
1

Additional Context

Choose the option that best describes the complexity of your implementation

2,000 to 4,999 licensed users

25,000 to 49,999 licensed users

5,000 to 7,499 licensed users

500 to 999 licensed users


Ability to understand your organization's needs

(6)
4.7

How long did your deployment (from purchase to initial training campaign) take?

Fewer than 3 months


What was the nature of your involvement?

Decision Maker or Business Sponsor

Functional Assessment

Technical Assessment

Application Lead

User Training


Why did you purchase the solution?

Improve compliance & risk management

Create internal/operational efficiencies

Improve business process outcomes

Improve supplier or partner relations

Reduce time to market


What other vendors were considered?

Wombat Security Technologies

KnowBe4

SANS Institute

Symantec

Global Learning Systems

PhishMe

TraceSecurity


What were the key factors that drove your decision?

Mitigation of Employee Behavior Risk

Internal audit or regulatory need

Replacement of existing training

Other...


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America


Does your deployment leverage learner assessments?

Post-assessment

Both

Other

Pre-assessment


Did the vendor help you plan your initial campaign strategy?

Yes

No


Did your deployment require customization?

Modified Content

Other

Language


Did you leverage the vendor's Learning Management System (LMS) as the primary learning environment?

Other company-owned LMS

Only the vendor LMS

Other


How satisfied is your organization with the value the product or service provides for the money spent?

(6)
4.7
1 2 3 4 5