4 out of 5.0, Reviewed Nov 29, 2016
Overall the expereience has been very good. We have received consistenly postive feeedback from our associates regarding the lessons, both about the format and the content.
Leveraging SSO made the use simple for our associates, I would recommend configuring this from the start.
The interactive content is valuable and the pace of delivery is very good.
Lack of additional features beyond awareness training.
I wish they offered baseline and ongoing security awareness testing in addtion to the training.
We would have implemented sooner and done some type of baseline so that we could properly measure the impact of the training.
5 out of 5.0, Reviewed Aug 12, 2016
Security Mentor has been great to work with. They were very helpful with the implementation and have provided great support and assistance with making updates/changes to some of the trainging to make it more specific to our needs.
Does not currently cover specific security frameworks (PCI/PHI/etc). It is great general best practice security training but will not meet regulatory requirements of HIPAA specific training.
Simplicity of use and the affectiveness of the training in a short time.
Created HIPAA specific training
Purchase and implement this product sooner.
4 out of 5.0, Reviewed Aug 9, 2016
SSO implementation very smooth, main issue is language support, very limited today, some content is stale.
I would evaluate the content for currency and interactive options, which in this tool are good.
The gamification was unique at the time we originally purchased the tool as well as the SSO. Support from the vendor is top tier.
The lack of multilingual support and modules that have some stale content.
More interaction with their clients and more current topical/flexible modules
We would make sure of rolling content, very topical items are addressed quickly and multi-language support available
5 out of 5.0, Reviewed Aug 8, 2016
Our experience was great. We enjoyed a very easy deployment and the support was superb
Het Security Mentor now! You won't be disappointed.
Great content and superior support
Would like more specific content that applies to areas such aa HIPAA and PCI
More communication and marketing with leaders
4 out of 5.0, Reviewed Aug 1, 2016
Security Mentor was readily available to implement training based on our needs for deployment.
Even though the training modules can be deployed on an aggressive timeline, take time (within the project) to find out what is customizable and understanding what additional time it will take to tailor to your needs.
It was widely accepted and received high remarks from our staff who have taken other courses.
There are 18 core modules to the training, I wish they had more.
We would spend additional time customizing the training modules in directing participants to specific company policies.
The product integrated well with our Learning and Management System allowing us to deploy to our staff using tools which we were familiar and understood.
5 out of 5.0, Reviewed Jul 26, 2016
We have turned our workforce into a human intrusion detection system while reducing costs and work effort. Overall, the product and vendor have exceeded our expectations, delivering a level of service that few of our partners can match. They have white gloved the service from ADFS SSO integration to automating the process of provisioning users. Due to the interactivity of the lessons (requiring users to actually participate vs watching videos) has driven our awareness levels to an all-time high. We now consider our users as another intrusion detection system. Because we chose their SaaS based offering and due to their excellent customer support, we have been able to deliver a quality service to our organization and also save FTE in doing so.
I would tell other prospective customers to test drive a lesson or two and experience the difference between Security Mentor and others out there.
I like the interactivity of the lessons as they require the users to be engaged and participate. One of my favorite lessons they offer covers phishing. There's a game that the user has to play where they identify all of the suspicious indicators within an email by dropping red flags on top of them. This is just one example where Security Mentor has taken an educational approach to delivering awareness. Other vendors may show a video and expect the user to sit there and be engaged for 10-15 minutes watching a screen. This simply does not make an impact to the majority of users.
I dislike that the videos are flash based. Over the last year, Adobe Flash has been riddled with vulnerabilities. Ironically, this is the technology that our awareness training is provided. I've been told they're moving to HTML5 within the next year, so hopefully this dislike will go away soon.
I wish Security Mentor embraced HTML5 vs flash. I have been told they are working on a version that will do away with flash by next year.
I would have started out with Security Mentor vs other awareness providers. We used SANS STH as our primary awareness method for a few years with 'ok' success. However, because it doesn't really engage the user (watch video, take a short quiz at the end), we knew we could find something better. I wish we could have done further homework when we started this process and have selected Security Mentor.