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Wombat Security Technologies

4.7 out of 5.0 (22 ratings)

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We have aggregated ratings data on Wombat Security Technologies but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): ThreatSim,Wombat Security Education Platform

    Easy implementation with excellent customer service.

    Overall Comment

    Our overall experience with Wombat has been excellent. It is very easy to get up and running.

    What do you like most about the product or service?

    Very responsive customer support.


  • 5 out of 5.0, Reviewed

    Product(s): Wombat Security Education Platform

    Easy to implement and high quality material well appreciated by our end-users.

    Overall Comment

    The material works well with our internal policies and Wombat has been always responsive to our requests for minor changes and new languages.

    What one piece of advice would you give other prospective customers?

    Merge the training program with a well designed and communicated awareness campaign. Took us a while to learn that lesson.

    What do you like most about the product or service?

    Responsiveness of both sales and support teams.

    What do you dislike most about the product?

    Lack of ability to customize modules to our internal policies (addding links to further reading material for examples)

    What one thing do you wish the vendor did differently?

    Offer professional services to customize modules to customers.

    If you could start over, what would your organization do differently?

    Merge the training program with a well designed and communicated awareness campaign. Took us a while to learn that lesson.


  • 5 out of 5.0, Reviewed

    Product(s): ThreatSim

    Great phishing...needs better analytics.

    Overall Comment

    Wombat was able to get us up and running from engagement to execution in under a month which enabled the Security & Risk team to meet our objectives and report on status to our Executive Team. The solution is very easy to use and improves in every release.

    What one piece of advice would you give other prospective customers?

    Engage your executives up front and make them part of the process for drafting phishing emails.

    What do you like most about the product or service?

    Ease of use and deployment.

    What do you dislike most about the product?

    Importing users is very clunky.

    What one thing do you wish the vendor did differently?

    Engagement and follow-up was great, I don't have any recommendations at this time.

    If you could start over, what would your organization do differently?

    As always, more planning and clearer objectives.

    Integration & Deployment - Overall comment

    Easy to use and minimal impact on IT infrastructure.


  • 5 out of 5.0, Reviewed

    Product(s): Wombat Security Education Platform

    Simple installation, Engaging training, an overall winning product

    Overall Comment

    The helped us every step of the way and follow-up regularly to make sure everything is still running smoothly

    What one piece of advice would you give other prospective customers?

    Think your installation through before starting. Make sure you have the right version for your environment

    What do you like most about the product or service?

    The training is modular and very engaging for my users

    What do you dislike most about the product?

    Every once in a while the best practice training is not real world applicable

    What one thing do you wish the vendor did differently?

    I wish they made the Phish email creation a little more customizable

    If you could start over, what would your organization do differently?

    Implemented sooner


  • 4 out of 5.0, Reviewed

    Product(s): Wombat Security Education Platform

    Still a work in progress, but over all a good product with good support.

    Overall Comment

    Overall our experience with Wombat has been positive. We had chosen to go with the managed solution as we have a very small IT staff. Although we had some minor staging issues initially, after having a few months to smooth things out, things are running well now. We still have some user issues as it is not yet supported on IPADs and mobile devices, but hopefully that will come down the road. The training modules themselves are fairly intuitive, and easy to follow for any user. They are every informative, and the majority of the user feedback has been good. The only missing element here would be some audio components to go along with the visual elements to keep it more interactive for the user.

    What do you dislike most about the product?

    As a learning tool, it has proven to be very effective, and very user friendly. It does well with teaching the fundamentals of security and technology to a wide audience.

    What one thing do you wish the vendor did differently?

    Continued growth.

    If you could start over, what would your organization do differently?

    As a global company, we have several languages that we needed support for. We learned a little late that they currently do not support a large demographic which we were under the impression that they did. If you have a need for multiple languages, make sure you clarify early on what is available, both in regards to the different languages and what materials they can provide for such.


  • 5 out of 5.0, Reviewed

    Product(s): ThreatSim,Wombat Security Education Platform

    Implementation Was Fast And Quick To See Value.

    Overall Comment

    Wombat has quickly become a trusted partner and key part of our company wide security awareness strategy. They quickly enabled us to leverage their custom training information combined with our own custom questions to provide a valuable end user learning experience.

    What one piece of advice would you give other prospective customers?

    Understand your user base's security knowledge today and compare against the canned questions in Wombat to ensure they are align.

    What do you like most about the product or service?

    Ease of use and reporting.

    What do you dislike most about the product?

    I'd like to see more difficult questions included in the out of the box list of questions.

    What one thing do you wish the vendor did differently?

    None.

    If you could start over, what would your organization do differently?

    None.


  • 5 out of 5.0, Reviewed

    Product(s): Wombat Security Education Platform

    Improved phishing process recognition.

    Overall Comment

    Customer Service.


  • 5 out of 5.0, Reviewed

    Product(s): Wombat Security Education Platform

    Wombat fit the need for improving our End users Cyber Skills.

    Overall Comment

    Wombat turn a challenge of training our users into a sucessful program.

    What one piece of advice would you give other prospective customers?

    Don't assume you are cover or that your end users understand the importance of cyber security.

    What do you like most about the product or service?

    Customization and the dedicated wombat team to help ensure we are sucessful

    What do you dislike most about the product?

    Would like to have better user provisioning

    What one thing do you wish the vendor did differently?

    Deployed Wombat sooner

    If you could start over, what would your organization do differently?

    Nothing at this time the Wombat deployment team sucessfully guided us


  • 5 out of 5.0, Reviewed

    Product(s): Wombat Security Education Platform

    Excellent product for internal phishing.

    Overall Comment

    Vendor responds quickly to all inquiries and has always answered our questions.


  • 5 out of 5.0, Reviewed

    Product(s): ThreatSim,Wombat Security Education Platform

    Great customer service and a pleasure to work with.

    Overall Comment

    We have been very pleased with the services provided by Wombat.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(20)
4.8

Timely and complete response to product questions

(21)
4.8

Pricing and contract flexibility (pricing and terms)

(20)
4.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(22)
4.5

Ease of integration using standard APIs and tools

(16)
4.7

Ease of deployment

(21)
4.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support from the vendor

(22)
4.6

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(22)
4.6

Quality of technical support

(22)
4.6

Quality of peer user community

(9)
4.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(22)
4.7

Vendor's phishing simulation capabilities

(12)
4.9

The production quality of the vendor's training modules

(16)
4.8

The content quality of the vendor's training modules

(16)
4.8

The availability of content to cover the topics that your company needed

(16)
4.5

Quality and availability of administrator training

(16)
4.8

The quality of the vendor's Learning Management System

(12)
4.7

The quality of the vendor's administrative interface and reporting capabilities

(14)
4.3
1 2 3 4 5
Section
1

Additional Context

Choose the option that best describes the complexity of your implementation

2,000 to 4,999 licensed users

100,000 or more licensed users

1,000 to 1,999 licensed users

10,000 to 14,999 licensed users

250 to 499 licensed users

5 to 9 licensed users

20,000 to 24,999 licensed users

5,000 to 7,499 licensed users

500 to 999 licensed users

Fewer than 5 licensed users


Ability to understand your organization's needs

(21)
4.6

How long did your deployment (from purchase to initial training campaign) take?

Fewer than 3 months

3-6 months


What was the nature of your involvement?

Decision Maker or Business Sponsor

Implementation, Maintenance or other IT support

Application Lead

Functional Assessment

Technical Assessment

Development / Integration

Vendor / Product Selection

Business Analysts

End user computing stakeholder

End User Support Manager

User Training


Why did you purchase the solution?

Improve compliance & risk management

Create internal/operational efficiencies

Improve business process outcomes

Other

Enhance decision making

Cut costs/improve margins

Other...


What other vendors were considered? Multiple responses allowed.

PhishMe

SANS Institute

KnowBe4

Wombat Security Technologies

Inspired eLearning

MediaPro

Security Innovation

Symantec

Digital Defense

InfoSec Institute

LRN

Optiv Security

Security Mentor

Terranova WW

Other...


What were the key factors that drove your decision?

Mitigation of Employee Behavior Risk

Internal audit or regulatory need

Replacement of existing training

Other


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America


Does your deployment leverage learner assessments?

Both

Post-assessment

Other

Pre-assessment


Did the vendor help you plan your initial campaign strategy?

Yes

No

I am unsure


Did your deployment require customization?

Language

Modified Content

Other

Additional Content


Did you leverage the vendor's Learning Management System (LMS) as the primary learning environment?

Only the vendor LMS

Other company-owned LMS

Other

Combination of both


How satisfied is your organization with the value the product or service provides for the money spent?

(21)
4.7
1 2 3 4 5