Loading product reviews...

security-awareness-computer-based-training wombat-security-technologies All Markets > Security Awareness Computer-Based Training

Wombat Security Technologies

4.7 out of 5.0 (26 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Wombat Security Technologies but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): ThreatSim, Wombat Security Education Platform

    Easy implementation with excellent customer service.

    Overall Comment

    Our overall experience with Wombat has been excellent. It is very easy to get up and running.

    What do you like most about the product or service?

    Very responsive customer support.


  • 5 out of 5.0, Reviewed

    Product(s): Wombat Security Education Platform

    Easy to implement and high quality material well appreciated by our end-users.

    Overall Comment

    The material works well with our internal policies and Wombat has been always responsive to our requests for minor changes and new languages.

    What one piece of advice would you give other prospective customers?

    Merge the training program with a well designed and communicated awareness campaign. Took us a while to learn that lesson.

    What do you like most about the product or service?

    Responsiveness of both sales and support teams.

    What do you dislike most about the product?

    Lack of ability to customize modules to our internal policies (addding links to further reading material for examples)

    What one thing do you wish the vendor did differently?

    Offer professional services to customize modules to customers.

    If you could start over, what would your organization do differently?

    Merge the training program with a well designed and communicated awareness campaign. Took us a while to learn that lesson.


  • 5 out of 5.0, Reviewed

    Product(s): ThreatSim

    Great phishing...needs better analytics.

    Overall Comment

    Wombat was able to get us up and running from engagement to execution in under a month which enabled the Security & Risk team to meet our objectives and report on status to our Executive Team. The solution is very easy to use and improves in every release.

    What one piece of advice would you give other prospective customers?

    Engage your executives up front and make them part of the process for drafting phishing emails.

    What do you like most about the product or service?

    Ease of use and deployment.

    What do you dislike most about the product?

    Importing users is very clunky.

    What one thing do you wish the vendor did differently?

    Engagement and follow-up was great, I don't have any recommendations at this time.

    If you could start over, what would your organization do differently?

    As always, more planning and clearer objectives.

    Integration & Deployment - Overall comment

    Easy to use and minimal impact on IT infrastructure.


  • 5 out of 5.0, Reviewed

    Product(s): Wombat Security Education Platform

    Simple installation, Engaging training, an overall winning product

    Overall Comment

    The helped us every step of the way and follow-up regularly to make sure everything is still running smoothly

    What one piece of advice would you give other prospective customers?

    Think your installation through before starting. Make sure you have the right version for your environment

    What do you like most about the product or service?

    The training is modular and very engaging for my users

    What do you dislike most about the product?

    Every once in a while the best practice training is not real world applicable

    What one thing do you wish the vendor did differently?

    I wish they made the Phish email creation a little more customizable

    If you could start over, what would your organization do differently?

    Implemented sooner


  • 5 out of 5.0, Reviewed

    Product(s): Wombat Security Education Platform

    Great Product

    Overall Comment

    All has worked well

    What one piece of advice would you give other prospective customers?

    The importance of Security Awareness Training cannot be overstated.

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    None

    What one thing do you wish the vendor did differently?

    None

    If you could start over, what would your organization do differently?

    Would not do anything differently


  • 5 out of 5.0, Reviewed

    Product(s): Wombat Security Education Platform

    Great product backed by great support .

    Overall Comment

    We started off on an unmanaged service which was a bit of a baptism of fire as I had limited MI skills which are certainly required. Fast forward 12 months and a move to managed service with highly supportive Wombat staff assigned to our account and things are working great. I still get a few anomalies pop up along the way but these are internal hitches in the main. The product is great and Wombat is responsive to any changes we request.

    What one piece of advice would you give other prospective customers?

    Consider resourcing more. It can be resource hungry. Get buy-in at board level. Do not underestimate the interest the stats generate - I have been inundated with requests for obscure MI on a daily basis.

    What do you like most about the product or service?

    It's very intuitive. But mostly the service I get from Michelle Malito who is amazing and makes all my crazy queries sound normal.

    What do you dislike most about the product?

    The time difference between States and UK.

    What one thing do you wish the vendor did differently?

    The only thing I wish I'd known was the option of the managed service a bit sooner. I felt like I was almost at drowning point with MI.

    If you could start over, what would your organization do differently?

    Because we are phishing on a continual basis and it's just me responsible I would make the case a bit stronger that a small team should be assembled to oversee ethical phishing. The running of campaigns is just one element, there are the training and awareness, measurement and reporting that all takes time. I'm asked if I can go faster at times but the campaigns themselves are just half the work.


  • 4 out of 5.0, Reviewed

    Product(s): Wombat Security Education Platform

    Still a work in progress, but over all a good product with good support.

    Overall Comment

    Overall our experience with Wombat has been positive. We had chosen to go with the managed solution as we have a very small IT staff. Although we had some minor staging issues initially, after having a few months to smooth things out, things are running well now. We still have some user issues as it is not yet supported on IPADs and mobile devices, but hopefully that will come down the road. The training modules themselves are fairly intuitive, and easy to follow for any user. They are every informative, and the majority of the user feedback has been good. The only missing element here would be some audio components to go along with the visual elements to keep it more interactive for the user.

    What do you dislike most about the product?

    As a learning tool, it has proven to be very effective, and very user friendly. It does well with teaching the fundamentals of security and technology to a wide audience.

    What one thing do you wish the vendor did differently?

    Continued growth.

    If you could start over, what would your organization do differently?

    As a global company, we have several languages that we needed support for. We learned a little late that they currently do not support a large demographic which we were under the impression that they did. If you have a need for multiple languages, make sure you clarify early on what is available, both in regards to the different languages and what materials they can provide for such.


  • 5 out of 5.0, Reviewed

    Product(s): ThreatSim, Wombat Security Education Platform

    User-friendly training that's driving real results.

    Overall Comment

    Wombat has been great to work with! We hear positive feedback from our users on the training content and ease of use. The phishing assessments, plus the training, are actually making a difference in how vulnerable our employees are to phishing.

    What do you like most about the product or service?

    Training is great and easy to use. Phishing assessments are easy to create and send - and effective.

    What do you dislike most about the product?

    User management and reporting have been very manual processes for us.

    What one thing do you wish the vendor did differently?

    I'd like integration with Active Directory for user management and automated email reminders to supervisors for employees who haven't completed training. Reporting is good, but could be improved.

    If you could start over, what would your organization do differently?

    If we had a better in-house LMS system, I'd leverage that for a more seamless integration of user data and tracking/escalations


  • 5 out of 5.0, Reviewed

    Product(s): ThreatSim, Wombat Security Education Platform

    Implementation Was Fast And Quick To See Value.

    Overall Comment

    Wombat has quickly become a trusted partner and key part of our company wide security awareness strategy. They quickly enabled us to leverage their custom training information combined with our own custom questions to provide a valuable end user learning experience.

    What one piece of advice would you give other prospective customers?

    Understand your user base's security knowledge today and compare against the canned questions in Wombat to ensure they are align.

    What do you like most about the product or service?

    Ease of use and reporting.

    What do you dislike most about the product?

    I'd like to see more difficult questions included in the out of the box list of questions.

    What one thing do you wish the vendor did differently?

    None.

    If you could start over, what would your organization do differently?

    None.


  • 5 out of 5.0, Reviewed

    Product(s): Wombat Security Education Platform

    Improved phishing process recognition.

    Overall Comment

    Customer Service.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(23)
4.7

Timely and complete response to product questions

(25)
4.7

Pricing and contract flexibility (pricing and terms)

(24)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(26)
4.5

Ease of integration using standard APIs and tools

(18)
4.6

Ease of deployment

(25)
4.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support from the vendor

(26)
4.6

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(26)
4.6

Quality of technical support

(26)
4.7

Quality of peer user community

(12)
4.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(26)
4.7

Vendor's phishing simulation capabilities

(16)
4.9

The production quality of the vendor's training modules

(20)
4.9

The content quality of the vendor's training modules

(20)
4.9

The availability of content to cover the topics that your company needed

(20)
4.5

Quality and availability of administrator training

(19)
4.7

The quality of the vendor's Learning Management System

(15)
4.5

The quality of the vendor's administrative interface and reporting capabilities

(18)
4.1
1 2 3 4 5
Section
1

Additional Context

Choose the option that best describes the complexity of your implementation

2,000 to 4,999 licensed users

100,000 or more licensed users

1,000 to 1,999 licensed users

10,000 to 14,999 licensed users

250 to 499 licensed users

5 to 9 licensed users

5,000 to 7,499 licensed users

7,500 to 9,999 licensed users

20,000 to 24,999 licensed users

50,000 to 99,999 licensed users

500 to 999 licensed users

Fewer than 5 licensed users


Ability to understand your organization's needs

(24)
4.5

How long did your deployment (from purchase to initial training campaign) take?

Fewer than 3 months

3-6 months


What was the nature of your involvement?

Decision Maker or Business Sponsor

Implementation, Maintenance or other IT support

Application Lead

Functional Assessment

Technical Assessment

Development / Integration

Vendor / Product Selection

End User Support Manager

User Training

Business Analysts

End user computing stakeholder

Other...


Why did you purchase the solution?

Improve compliance & risk management

Create internal/operational efficiencies

Improve business process outcomes

Other

Enhance decision making

Cut costs/improve margins

Drive innovation

Other...


What other vendors were considered?

PhishMe

SANS Institute

Inspired eLearning

Wombat Security Technologies

KnowBe4

MediaPro

Security Innovation

Security Mentor

Symantec

Terranova WW

BeOne Development

Digital Defense

InfoSec Institute

LRN

Optiv Security

The Security Awareness Company

Other...


What were the key factors that drove your decision?

Mitigation of Employee Behavior Risk

Internal audit or regulatory need

Replacement of existing training

Other

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America


Does your deployment leverage learner assessments?

Both

Other

Post-assessment

Pre-assessment


Did the vendor help you plan your initial campaign strategy?

Yes

No

I am unsure


Did your deployment require customization?

Language

Modified Content

Other

Additional Content


Did you leverage the vendor's Learning Management System (LMS) as the primary learning environment?

Only the vendor LMS

Other company-owned LMS

Other

Combination of both


How satisfied is your organization with the value the product or service provides for the money spent?

(25)
4.7
1 2 3 4 5