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3.2 out of 5.0 (6 ratings)

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We have aggregated ratings data on AccelOps but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): AccelOps

    An out-of-the-box product that performs as advertised.

    Overall Comment

    Product implementation was straight forward and performed as advertised. Overall cost to performance delivered a better ROI for our system then the competitors.

    What one piece of advice would you give other prospective customers?

    Bring your system administrators on board early in the process.

    What do you like most about the product or service?

    Ease of use and non-complex implementation.

    What do you dislike most about the product?

    None.

    What one thing do you wish the vendor did differently?

    No issues, performed as advertised.

    If you could start over, what would your organization do differently?

    Implemented the product sooner. Address shared services accounts as a part of the initial implementation.

    Service & support - overall comment

    Tech support is very capable and responsive.


  • 2 out of 5.0, Reviewed

    Product(s): AccelOps

    Promises the world, but severely lacking.

    Overall Comment

    Inconsistent results, poor performance, long lead times to enhancements.

    What one piece of advice would you give other prospective customers?

    Test the product and make sure it fits your needs.

    What do you like most about the product or service?

    Ability to manage a very large array of platforms.

    What do you dislike most about the product?

    Constantly breaking, especially after upgrades, or with increase in performance needs.

    What one thing do you wish the vendor did differently?

    Provide consistent results over time.

    If you could start over, what would your organization do differently?

    Don't believe the hype, do a deep technical analysis, and TEST IT OUT!

    Product capabilities - overall comment

    Technically can do a lot, but doesn't do a great job at any of them, even the most basic.

    Integration & Deployment - Overall comment

    Fortunately we used another vendor to help us deploy.


  • 2 out of 5.0, Reviewed

    Product(s): AccelOps

    Product Support is lagging.

    Overall Comment

    Support for the product seems to have lagged.

    What one piece of advice would you give other prospective customers?

    Examine the length of the time the tool has been in use.

    What do you like most about the product or service?

    IT was cost effective.

    What do you dislike most about the product?

    Support has not kept up with the demand.

    What one thing do you wish the vendor did differently?

    Continue to aggressively innovate and support their product.

    If you could start over, what would your organization do differently?

    I would pick up a company that has a proven track record in the space.

    Service & support - overall comment

    The product support has not kept up to its promise.


  • 4 out of 5.0, Reviewed

    Product(s): AccelOps

    Accelops has been easy to deploy and started flagging issues in the environment almost immediately.

    Overall Comment

    Just recently implemented. Vendor has been fine so far.

    Integration & Deployment - Overall comment

    Easy to set up.


  • 3 out of 5.0, Reviewed

    Product(s): AccelOps

    Newcomer Accelops wows for alerting.

    Overall Comment

    Accelops is willing to bend over backward for us to gain market share and possible references.

    What one piece of advice would you give other prospective customers?

    Get solid info on how it scales. The cost of hot DB vms is heavy. This is not a throw-it-in and run kind of a product, for it needs deep support. Leverage their "collectors." for they can pre-offload branch info. Understand the 3 factors and whether you already have those systems in place. (If so, dig into integration.)

    What do you like most about the product or service?

    Collectors for branch offices are helpful, and the integration of the three major modules is interesting, but may overlap.

    What do you dislike most about the product?

    Licensing is odd. Understand it well.

    What one thing do you wish the vendor did differently?

    Inform us of the sizing needs.

    If you could start over, what would your organization do differently?

    Right-sizing; if one does WMI, it's a heavy hit on production servers, and as it hits the ESX system, it MUST pull in all VMs, even if test or R&D, e.g. temp, servers.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.0

Ability to understand your organization's needs

(5)
3.2

Timely and complete response to product questions

(5)
3.2

Pricing and contract flexibility (pricing and terms)

(4)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.0

Ease of integration using standard APIs and tools

(5)
3.0

Quality and availability of end-user training

(5)
3.2

Ease of deployment

(6)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
3.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(4)
3.0

Quality of technical support

(5)
3.4

Quality of peer user community

(3)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.0

Real-Time Monitoring

(6)
3.7

Threat Intelligence

(5)
3.8

Behavior Profiling

(6)
3.5

Data and User Monitoring

(6)
3.8

Application Monitoring

(6)
3.7

Analytics

(6)
4.2

Log Management and Reporting

(6)
4.0

Deployment/Support Simplicity

(6)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Technical Assessment

Development/Integration

Functional Assessment

Maintenance and Support

Vendor Management


Why did you purchase a Security Information Event Management solution?

Enable/improve log collection, reporting and retention capabilities

Enable/improve security event alerting, investigation

Enable/improve security incident workflow and reporting

Enable/improve behavioral analysis of users and other entities

Enable/improve tracking access to and activities related to databases, applications

Meet regulatory or commercial compliance requirements

Enable/improve security incident workflow and reporting

Meet customer or business partner expectations about your security monitoring program

Reduce costs for meeting compliance mandates

Reduce costs for threat management operations


What other vendors were considered? Multiple responses allowed.

Splunk

LogRhythm

SolarWinds

Hewlett Packard Enterprise

AlienVault

Intel Security (McAfee)

ManageEngine

NetIQ

RSA, The Security Division of EMC


What were the key factors that drove your decision for selecting the vendor?

Financial/organizational viability

Overall cost

Product functionality and performance

Availability of managed services

Product roadmap and future vision

Pre-existing relationships

Strong technical/product support


In which region(s) did your deployment take place? Multiple responses allowed.

North Amerca

APAC

EMEA

North America