4.4 out of 5 (73 Ratings)

71 Verified Reviews

AlienVault OSSIM

Great product with excellent support

Working with tech support was enjoyable as they are very knowledgeable about their product. Issues and concerns are address very quickly and they keep their product up-to-date. Alienvault is more of a partner than a vendor as they work close with you to resolve any issues or complaints. Great product and I have already recommended this product to many others.

AlienVault Unified Security Management (USM) Appliance

Alienvault has helped gain a deeper view of our network, excellent customer service.

Overall experience with Alienvault as an organization has been very good. The product needs work on the fingerprinting of the systems that it scans.

AlienVault Unified Security Management (USM) Appliance

Implementation was a breeze. You will need additional consulting time for advanced tuning

AlienVault was excellent to work with.

AlienVault Unified Security Management (USM) Appliance

Just an ok product and poorly designed.

The product does not offer as much as my experience with other SIEM products.

AlienVault Unified Security Management (USM) Appliance

Great tool, with the best visibility and aggregation of all your logs

Vendor was always there to support during the entire deployment

AlienVault Unified Security Management (USM) Appliance

Implementation difficult, additional in depth training and customization needed.

The basic product was installed and running rather quickly. However additional training was required to make the product useful. And one feature that was a requirement and was sold to us during the initial discussions did not work out of the box. I had to engage a consultant to help implement this feature even though the salesperson said that it was possible. He did not clearly explain that it would require additional consulting. I think the product itself is good but the implementation could have been better.

AlienVault Unified Security Management (USM) Appliance

AlienVault, helping prevent your network from being abducted

Fairly quick and easy deployment. The sales team walks you through the process well. The setup is managed by a third party company that helps you get things set up. Fairly easy to manage once running. The product works well and does what it says it does

AlienVault Unified Security Management (USM) Appliance

Initial implementation was easy; requires caring & feeding to leverage advanced feature

Installation and initial configuration was fairly straightforward. Engineers were able to handle it once they went through the vendor provided training.

AlienVault Unified Security Management (USM) Appliance

Corporate commitment to the product is very high, however, documentation needs improvement

The overall process was satisfactory, Alien Vault's corporate culture is very customer centric. However, technical documentation is not up to date and accurate. The overall technical support can be improved.

AlienVault Unified Security Management (USM) Anywhere

Easy to implement and use. Looking forward to more functionality down the road!

AlienVault has been very easy to install and maintain. The training and support provided by the vendor have allowed HSL to successfully implement our USM Anywhere solution. Since implementation, we have already begun to address issues we didn't see before. Customer service is very friendly and always eager to assist their customers!