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security-information-event-management check-point-software-tech All Markets > Security Information and Event Management

Check Point Software Technologies

3.3 out of 5.0 (4 ratings)

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We have aggregated ratings data on Check Point Software Technologies but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Next Generation Firewall

    The product needs deep expertise.

    Overall Comment

    Vendor support was good.

    What one piece of advice would you give other prospective customers?

    Have enough staffing.

    What do you like most about the product or service?

    Technical product.

    What one thing do you wish the vendor did differently?

    Better customer interaction.

    If you could start over, what would your organization do differently?

    Need more staffing.


  • 2 out of 5.0, Reviewed

    Product(s): Next Generation Firewall

    finally after 1 year we can track events.

    Overall Comment

    Took too long to implement and fix the bugs. Was actually executed to determine problem.

    What one piece of advice would you give other prospective customers?

    Stay on them regarding issues and demand up level commitment to resolve issues.

    What do you like most about the product or service?

    already had checkpoint services in place.

    What do you dislike most about the product?

    not easy to install.

    What one thing do you wish the vendor did differently?

    communicate.

    If you could start over, what would your organization do differently?

    another vendor.


  • 4 out of 5.0, Reviewed

    Product(s): Next Generation Firewall

    Not using its full capabilities, but a good product

    Overall Comment

    Had some hardware issues initially and could have gotten better support, but we got our issues worked out and it has been trouble-free since.

    What one piece of advice would you give other prospective customers?

    Make sure you get some training or expert help - there was almost no documentation in the box and the website is not always the easiest to pull information from.

    What do you like most about the product or service?

    While we are only using it for the Application/URL filtering at the moment, we have options for expanding the usage to replace some of our legacy systems.

    What do you dislike most about the product?

    Could not copy our configuration / easily import our configuration from the initial version to a new version when we had a hardware replacement. We had to get high level engineers involved to help us convert our config or we would have had to start from scratch.

    What one thing do you wish the vendor did differently?

    Not given us the run-around on support by sending us back to the reseller. Things worked better once they agreed to work with us.

    If you could start over, what would your organization do differently?

    Seek better training/documentation and possibly get an expert consultant to help get things set up initially.

    Service & support - overall comment

    We had to fight to get the support we needed and used resources from Gartner to get movement on our issues.

    Integration & Deployment - Overall comment

    We have another device installed but never got any information on how to configure it (reporting appliance) so we dropped the licensing for it and it's just sitting in our rack doing nothing.


  • 4 out of 5.0, Reviewed

    Product(s): Next Generation Firewall

    We like the product.

    Overall Comment

    Nothing to add.

    What one piece of advice would you give other prospective customers?

    Do it - worth the effort.

    What do you like most about the product or service?

    It works well for us.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.8

Ability to understand your organization's needs

(4)
3.8

Timely and complete response to product questions

(4)
3.0

Pricing and contract flexibility (pricing and terms)

(4)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(3)
3.3

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(4)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
3.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(4)
3.3

Quality of technical support

(4)
4.0

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
3.8

Real-Time Monitoring

(4)
4.0

Threat Intelligence

(3)
3.7

Behavior Profiling

(2)
4.0

Data and User Monitoring

(2)
3.5

Application Monitoring

(3)
4.0

Analytics

(3)
4.0

Log Management and Reporting

(4)
3.8

Deployment/Support Simplicity

(4)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Executive Sponsor

Maintenance and Support

Rollout and Install

Technical Assessment

User Training

Vendor Management

Vendor/Product Selection


Why did you purchase a Security Information Event Management solution?

Enable/improve security event alerting, investigation

Enable/improve behavioral analysis of users and other entities

Enable/improve log collection, reporting and retention capabilities

Enable/improve tracking access to and activities related to databases, applications

Meet regulatory or commercial compliance requirements

Reduce costs for meeting compliance mandates

Other...


What other vendors were considered? Multiple responses allowed.

IBM

SolarWinds

AccelOps

CheckPoint Software Technologies

EventTracker

Intel Security (McAfee)

NetIQ

Other...


What were the key factors that drove your decision for selecting the vendor?

Strong technical/product support

Financial/organizational viability

Overall cost

Product functionality and performance

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Latin America