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security-information-event-management fireeye-mandiant All Markets > Security Information and Event Management

FireEye (Mandiant)

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Mandiant Consulting Services

    We put out our fires with FireEye!

    Overall Comment

    They engaged early and fully understood our needs.

    What one piece of advice would you give other prospective customers?

    Having use case meetings early made the project go much smoother.

    What do you like most about the product or service?

    The ability to address anomalies.

    What do you dislike most about the product?

    The management portal.

    What one thing do you wish the vendor did differently?

    Better understanding of the hardware needs.

    If you could start over, what would your organization do differently?

    Add more stakeholders.

    Product capabilities - overall comment

    So far the product does what we implemented it to do.

    Service & support - overall comment

    Our implementation team was always available and knew their products.

    Integration & Deployment - Overall comment

    They learned as much about our environment in order to assist in our deployment.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

9 - 12 months (<12)


Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Real-Time Monitoring

(1)
4.0

Threat Intelligence

(1)
4.0

Behavior Profiling

(1)
4.0

Application Monitoring

(1)
4.0

Analytics

(1)
4.0

Log Management and Reporting

(1)
4.0

Deployment/Support Simplicity

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Other...


Why did you purchase a Security Information Event Management solution?

Enable/improve behavioral analysis of users and other entities

Enable/improve security event alerting, investigation

Enable/improve tracking access to and activities related to databases, applications


What other vendors were considered? Multiple responses allowed.

RSA, The Security Division of EMC


What were the key factors that drove your decision for selecting the vendor?

Strong consulting partnership

Strong customer focus

Strong technical/product support


In which region(s) did your deployment take place? Multiple responses allowed.