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security-information-event-management hpe All Markets > Security Information and Event Management

Hewlett Packard Enterprise

3.7 out of 5.0 (24 ratings)

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We have aggregated ratings data on Hewlett Packard Enterprise but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Arcsight ESM

    solid product, some search performance architectural limitations.

    Overall Comment

    we've had some scalability issues from time to time but it's worked as expected consistently.

    What one piece of advice would you give other prospective customers?

    focus on your use cases

    What do you like most about the product or service?

    scale initially was the only product that could handle our need

    What do you dislike most about the product?

    search performance issues

    What one thing do you wish the vendor did differently?

    be more open with their integration options

    If you could start over, what would your organization do differently?

    we would adopt unstructured event storage first.


  • 3 out of 5.0, Reviewed

    Product(s): Arcsight ESM, Logger

    Complex implementation with severe delays but positive outcome

    Overall Comment

    Arcsight is extremely powerful when implemented correctly. issues with complexity around infrastructure and maintenance

    What one piece of advice would you give other prospective customers?

    Worth implementing for a large enterprise. not approriate for a medium to small company - definitely suited to multinational / global company with a distributed WAN

    What do you like most about the product or service?

    accuracy and scalr is excellent once implemented

    What do you dislike most about the product?

    complexity

    What one thing do you wish the vendor did differently?

    maintain quality of personnel

    If you could start over, what would your organization do differently?

    push HPE to be realistic on implementation lead time and adjust costs accordingly


  • 4 out of 5.0, Reviewed

    Product(s): Arcsight ESM

    The beast of the SIEM come to roost.

    Overall Comment

    Love Archsight, the professional services was a bit light for my expereince. Getting to "Phase 1" (e.g., syslogs) was pretty east...the follow on phases are tougher.

    What one piece of advice would you give other prospective customers?

    Consider lighter weight solution if you have a smaller company.

    What do you like most about the product or service?

    Ability to log and correlation.

    What do you dislike most about the product?

    Tougher to implement...too old world on prem problems.

    What one thing do you wish the vendor did differently?

    Help with the roadmap better and not regard it as something to delploy and leave.

    If you could start over, what would your organization do differently?

    Look at cloud-based solutions. Get better roadmap for all phases (e.g., security devices, network devices, applications, etc).

    Service & support - overall comment

    Was "all right"


  • 4 out of 5.0, Reviewed

    Product(s): Arcsight ESM, Logger

    Implementation was complex, but having the right people on hand made it easier.

    Overall Comment

    Overall the experience was positive, although there were some stumbling blocks in getting to the end.

    What do you dislike most about the product?

    Licensing limitations.

    Product capabilities - overall comment

    This product is one of the best. I wish we had implemented it sooner.

    Service & support - overall comment

    The service and support during implementation was satisfactory. There were instances where their technicians went above and beyond.

    Integration & Deployment - Overall comment

    Encountered some problems during deployment, but the vendor and our 3rd party consultant were able to correct these without a large impact.


  • 3 out of 5.0, Reviewed

    Product(s): Arcsight ESM, Logger

    Deployment and onboarding progress is vague and unstructured.

    Overall Comment

    Product deploys with vulnerabilities and not remediated immediately after installation.

    What one piece of advice would you give other prospective customers?

    Plan, Plan and Plan. Obtain significant stakeholder buy in. Have a clearly defined kickoff and project management plan. Identify risks completely in deployment. And, understand product ROI takes a long time and product may change along the way nullifying any out year expected cost reductions.

    What do you like most about the product or service?

    readily available product information.

    What do you dislike most about the product?

    data storage hog.

    What one thing do you wish the vendor did differently?

    Project plan deployment much better.

    If you could start over, what would your organization do differently?

    Have vendor provide a clear project plan and clear achievable milestones.

    Product capabilities - overall comment

    Product does nearly everything OK, but has no real leading capability.

    Service & support - overall comment

    when a vulnerability was exposed in the logger, little attention was given to remediate. Lead analyst stated, "That was deployed before my time, I have no idea why it happened, our product just deploys unsecure."

    Integration & Deployment - Overall comment

    in 3 years, I have no idea where we are and how much further we have to go.


  • 4 out of 5.0, Reviewed

    Product(s): Arcsight ESM, Logger

    Not a quick install. Mainly our fault.

    Overall Comment

    Took to long, Our fault.

    What one piece of advice would you give other prospective customers?

    be prepared and do more research.

    What do you like most about the product or service?

    The suite.

    What one thing do you wish the vendor did differently?

    The vendor did a good job.

    If you could start over, what would your organization do differently?

    Prepared before.


  • 3 out of 5.0, Reviewed

    Product(s): Arcsight ESM, Logger

    ArcSight. Great tool if configured correctly. Staff is well trained.

    Overall Comment

    Highly complex. In our environment, executive level leaders want "install and walk away" technologies. No knock on HP, but that philosophy won't work with ArcSight.

    What one piece of advice would you give other prospective customers?

    Plan for considerable effort to keep ArcSight running efficiently.

    If you could start over, what would your organization do differently?

    Check the effort required to effectively manage the product beforehand. Might have been able to get by, with a less complex tool.

    Integration & Deployment - Overall comment

    Length of deployment is not a reflection on HP, but on our organizational tempo.


  • 4 out of 5.0, Reviewed

    Product(s): Arcsight Express, HPE ArcSight ConApp, Logger

    Excellent product, but requires a dedicated team of experts to maximize its usefulness.

    Overall Comment

    Arcsight Logger and ConApp allowed us to quickly aggregate logs from many different source systems and applications. Analysis, reporting, alerting functions took longer to implement than we had desired.

    What one piece of advice would you give other prospective customers?

    Explore software versions of the product(s) rather than appliance based products.

    What do you like most about the product or service?

    Reliability and consistency.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Support - contact / return communication is poor.

    If you could start over, what would your organization do differently?

    Spend more time planning use cases and biulding alerting / incident response planning.

    Service & support - overall comment

    Service and support is the lowlight of HP ArcSight.


  • 4 out of 5.0, Reviewed

    Product(s): Arcsight Express

    Very flexible product, but requires development of reports.

    Overall Comment

    Good product with a lot of flexibility built-in, but requires development of custom reports to maximize value.

    What one piece of advice would you give other prospective customers?

    Train resources on creating reports.

    What do you like most about the product or service?

    Flexibility.

    What do you dislike most about the product?

    Required a lot of consulting resources.

    What one thing do you wish the vendor did differently?

    Have local resources for implentation.

    Integration & Deployment - Overall comment

    Required more consultng than we had expected earlier.


  • 4 out of 5.0, Reviewed

    Product(s): Arcsight ESM

    Quality support is provided when required.

    Overall Comment

    Good overall support from vendor related to road map of product line and how they will support our future needs.

    What one piece of advice would you give other prospective customers?

    Be sure to market the benifits of the solution internally to ensure max coverage/adoption.

    If you could start over, what would your organization do differently?

    More interaction at the business unit level would have provided better adoption of the solution.

    Product capabilities - overall comment

    Part of my team's role was to evaluate the effectiveness of the solution. The solution provided the necessary features and a good road map of updates to support future needs.

    Service & support - overall comment

    The right expertise is provided when needed.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(19)
3.7

Ability to understand your organization's needs

(20)
3.6

Timely and complete response to product questions

(19)
3.6

Pricing and contract flexibility (pricing and terms)

(18)
3.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(22)
3.5

How long did your deployment take?

12 months or more

6 - 9 months (<9)

3 - 6 months (<6)

0 - 3 months (<3)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(16)
3.4

Ease of integration using standard APIs and tools

(18)
3.4

Quality and availability of end-user training

(20)
3.2

Ease of deployment

(22)
3.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(21)
3.3

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(18)
3.3

Quality of technical support

(20)
3.6

Quality of peer user community

(15)
3.6
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(24)
4.2

Real-Time Monitoring

(22)
4.0

Threat Intelligence

(22)
3.6

Behavior Profiling

(21)
3.5

Data and User Monitoring

(22)
3.7

Application Monitoring

(21)
3.9

Analytics

(22)
3.9

Log Management and Reporting

(24)
4.6

Deployment/Support Simplicity

(22)
3.4
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Vendor/Product Selection

Executive Sponsor

Rollout and Install

Vendor Management

Development/Integration

Maintenance and Support

Application Lead

Technical Assessment

User Training

Other...


Why did you purchase a Security Information Event Management solution?

Enable/improve security event alerting, investigation

Enable/improve log collection, reporting and retention capabilities

Meet regulatory or commercial compliance requirements

Enable/improve security incident workflow and reporting

Enable/improve security incident workflow and reporting

Meet customer or business partner expectations about your security monitoring program

Enable/improve tracking access to and activities related to databases, applications

Enable/improve behavioral analysis of users and other entities

Reduce costs for threat management operations

Reduce costs for meeting compliance mandates

Other...


What other vendors were considered?

Splunk

Intel Security (McAfee)

LogRhythm

IBM

RSA, The Security Division of EMC

SolarWinds

NetIQ

Trustwave

AccelOps

AlienVault

Elasticsearch

Hewlett Packard Enterprise

LogStorm Security (dba BlackStratus)

Rapid7

Tenable Network Security, Inc

Trend Micro

Tripwire

Other...


What were the key factors that drove your decision for selecting the vendor?

Product functionality and performance

Strong technical/product support

Pre-existing relationships

Product roadmap and future vision

Financial/organizational viability

Strong user community

Availability of managed services

Overall cost

Strong consulting partnership

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Latin America