Loading product reviews...

security-information-event-management hpe All Markets > Security Information and Event Management

Hewlett Packard Enterprise

3.7 out of 5.0 (21 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Hewlett Packard Enterprise but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Arcsight ESM,Logger

    Implementation was complex, but having the right people on hand made it easier.

    Overall Comment

    Overall the experience was positive, although there were some stumbling blocks in getting to the end.

    What do you dislike most about the product?

    Licensing limitations.

    Product capabilities - overall comment

    This product is one of the best. I wish we had implemented it sooner.

    Service & support - overall comment

    The service and support during implementation was satisfactory. There were instances where their technicians went above and beyond.

    Integration & Deployment - Overall comment

    Encountered some problems during deployment, but the vendor and our 3rd party consultant were able to correct these without a large impact.


  • 3 out of 5.0, Reviewed

    Product(s): Arcsight ESM,Logger

    Deployment and onboarding progress is vague and unstructured.

    Overall Comment

    Product deploys with vulnerabilities and not remediated immediately after installation.

    What one piece of advice would you give other prospective customers?

    Plan, Plan and Plan. Obtain significant stakeholder buy in. Have a clearly defined kickoff and project management plan. Identify risks completely in deployment. And, understand product ROI takes a long time and product may change along the way nullifying any out year expected cost reductions.

    What do you like most about the product or service?

    readily available product information.

    What do you dislike most about the product?

    data storage hog.

    What one thing do you wish the vendor did differently?

    Project plan deployment much better.

    If you could start over, what would your organization do differently?

    Have vendor provide a clear project plan and clear achievable milestones.

    Product capabilities - overall comment

    Product does nearly everything OK, but has no real leading capability.

    Service & support - overall comment

    when a vulnerability was exposed in the logger, little attention was given to remediate. Lead analyst stated, "That was deployed before my time, I have no idea why it happened, our product just deploys unsecure."

    Integration & Deployment - Overall comment

    in 3 years, I have no idea where we are and how much further we have to go.


  • 4 out of 5.0, Reviewed

    Product(s): Arcsight ESM,Logger

    Not a quick install. Mainly our fault.

    Overall Comment

    Took to long, Our fault.

    What one piece of advice would you give other prospective customers?

    be prepared and do more research.

    What do you like most about the product or service?

    The suite.

    What one thing do you wish the vendor did differently?

    The vendor did a good job.

    If you could start over, what would your organization do differently?

    Prepared before.


  • 3 out of 5.0, Reviewed

    Product(s): Arcsight ESM,Logger

    ArcSight. Great tool if configured correctly. Staff is well trained.

    Overall Comment

    Highly complex. In our environment, executive level leaders want "install and walk away" technologies. No knock on HP, but that philosophy won't work with ArcSight.

    What one piece of advice would you give other prospective customers?

    Plan for considerable effort to keep ArcSight running efficiently.

    If you could start over, what would your organization do differently?

    Check the effort required to effectively manage the product beforehand. Might have been able to get by, with a less complex tool.

    Integration & Deployment - Overall comment

    Length of deployment is not a reflection on HP, but on our organizational tempo.


  • 4 out of 5.0, Reviewed

    Product(s): Arcsight Express,HPE ArcSight ConApp,Logger

    Excellent product, but requires a dedicated team of experts to maximize its usefulness.

    Overall Comment

    Arcsight Logger and ConApp allowed us to quickly aggregate logs from many different source systems and applications. Analysis, reporting, alerting functions took longer to implement than we had desired.

    What one piece of advice would you give other prospective customers?

    Explore software versions of the product(s) rather than appliance based products.

    What do you like most about the product or service?

    Reliability and consistency.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Support - contact / return communication is poor.

    If you could start over, what would your organization do differently?

    Spend more time planning use cases and biulding alerting / incident response planning.

    Service & support - overall comment

    Service and support is the lowlight of HP ArcSight.


  • 4 out of 5.0, Reviewed

    Product(s): Arcsight Express

    Very flexible product, but requires development of reports.

    Overall Comment

    Good product with a lot of flexibility built-in, but requires development of custom reports to maximize value.

    What one piece of advice would you give other prospective customers?

    Train resources on creating reports.

    What do you like most about the product or service?

    Flexibility.

    What do you dislike most about the product?

    Required a lot of consulting resources.

    What one thing do you wish the vendor did differently?

    Have local resources for implentation.

    Integration & Deployment - Overall comment

    Required more consultng than we had expected earlier.


  • 4 out of 5.0, Reviewed

    Product(s): Arcsight ESM

    Quality support is provided when required.

    Overall Comment

    Good overall support from vendor related to road map of product line and how they will support our future needs.

    What one piece of advice would you give other prospective customers?

    Be sure to market the benifits of the solution internally to ensure max coverage/adoption.

    If you could start over, what would your organization do differently?

    More interaction at the business unit level would have provided better adoption of the solution.

    Product capabilities - overall comment

    Part of my team's role was to evaluate the effectiveness of the solution. The solution provided the necessary features and a good road map of updates to support future needs.

    Service & support - overall comment

    The right expertise is provided when needed.


  • 4 out of 5.0, Reviewed

    Product(s): Arcsight ESM

    HP Arcsight SIEM helped us solve our logging and event alert problem.

    Overall Comment

    Sad we haven't evaluated Splunk.

    What one piece of advice would you give other prospective customers?

    Explore the Arcsight device, which saves cost and presents good performance and stability.

    What do you like most about the product or service?

    Performance.

    What do you dislike most about the product?

    Usability.

    What one thing do you wish the vendor did differently?

    Bring more of UX to the SIEM client applications, exploring the analytics capabilities of logging activity.

    If you could start over, what would your organization do differently?

    Would evaluate splunk.

    Integration & Deployment - Overall comment

    We are still in the process of integration the queries capabilities in our core applications.


  • 4 out of 5.0, Reviewed

    Product(s): Arcsight ESM,Logger

    My experience is that we had great support from HP.

    Overall Comment

    Good experience

    What one piece of advice would you give other prospective customers?

    Ensure that you have an Audit, Logging and Monitoring Strategy

    What do you like most about the product or service?

    Although we did have some issues with logger stability in the past, the tool has been mostly dependable.

    What one thing do you wish the vendor did differently?

    Overall great support. We should have them at the table to help define strategy for Audit, Logging and Monitoring once they were selected.

    If you could start over, what would your organization do differently?

    We would define a space and retention strategy that takes into consideration scale.

    Service & support - overall comment

    Great service and support and relationship with HP

    Integration & Deployment - Overall comment

    The initial integration was good. We engaged HP when we needed to scale the solution.


  • 4 out of 5.0, Reviewed

    Product(s): Arcsight ESM

    Good MSA and due diligence will help.

    Overall Comment

    Very good

    What one piece of advice would you give other prospective customers?

    MSA review

    What do you like most about the product or service?

    scalability

    What do you dislike most about the product?

    false positives

    What one thing do you wish the vendor did differently?

    better language in agreement

    If you could start over, what would your organization do differently?

    better vendor selection

    Product capabilities - overall comment

    excellent

    Service & support - overall comment

    good

    Integration & Deployment - Overall comment

    good


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(16)
3.6

Ability to understand your organization's needs

(17)
3.6

Timely and complete response to product questions

(16)
3.7

Pricing and contract flexibility (pricing and terms)

(15)
3.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(19)
3.5

How long did your deployment take?

6 - 9 months (<9)

12 months or more

3 - 6 months (<6)

0 - 3 months (<3)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(13)
3.5

Ease of integration using standard APIs and tools

(15)
3.4

Quality and availability of end-user training

(17)
3.2

Ease of deployment

(19)
3.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(18)
3.4

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(15)
3.4

Quality of technical support

(17)
3.6

Quality of peer user community

(12)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(21)
4.2

Real-Time Monitoring

(19)
4.2

Threat Intelligence

(19)
3.6

Behavior Profiling

(18)
3.4

Data and User Monitoring

(19)
3.6

Application Monitoring

(18)
3.8

Analytics

(19)
3.7

Log Management and Reporting

(21)
4.6

Deployment/Support Simplicity

(19)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Vendor/Product Selection

Executive Sponsor

Rollout and Install

Vendor Management

Development/Integration

Maintenance and Support

Application Lead

Technical Assessment

User Training

Other...


Why did you purchase a Security Information Event Management solution?

Enable/improve security event alerting, investigation

Enable/improve log collection, reporting and retention capabilities

Meet regulatory or commercial compliance requirements

Enable/improve security incident workflow and reporting

Enable/improve security incident workflow and reporting

Meet customer or business partner expectations about your security monitoring program

Enable/improve tracking access to and activities related to databases, applications

Enable/improve behavioral analysis of users and other entities

Reduce costs for threat management operations

Reduce costs for meeting compliance mandates

Other...


What other vendors were considered? Multiple responses allowed.

Splunk

IBM

Intel Security (McAfee)

LogRhythm

SolarWinds

RSA, The Security Division of EMC

NetIQ

Trustwave

AccelOps

Elasticsearch

Hewlett Packard Enterprise

Rapid7

Other...


What were the key factors that drove your decision for selecting the vendor?

Product functionality and performance

Strong technical/product support

Pre-existing relationships

Product roadmap and future vision

Strong user community

Financial/organizational viability

Availability of managed services

Overall cost

Strong consulting partnership

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Latin America