Dec 13, 2016
Support and implementation went well. However, there was a mis-understanding on our part about how to deploy agents, and the difference in a Lite and Pro.
Dec 9, 2016
Excellent service and support, very easy to work with, highly recommend
Dec 8, 2016
Othere then a small issue with storage that the vendor resolved it has been a good experiance.
Dec 7, 2016
Pre-sales support was great. Pre-sales engineer worked with us closely to help understand the product and with POC. However documentation could have been better. There is no initial setup guide until we had to involve support few times. There is no overall admin guide to follow a particular process for implementation. There is a huge help section on the product itself and you got to search for the concepts that you want for. I had a difficult time to get started. Support is helpful but they sometimes point to professional services for the installation. I had to go through some issues but finally getting it to work slowly. Having gone through POC made my life much easier as pre-sales engineer supported during POC.
Dec 2, 2016
LogRhythm has been quick to respond to queries and very helpful when we've run into roadblocks.
Dec 1, 2016
PreSales support was great. Post sales support was lacking. MSSP and vendor spent more time finger pointing and took too long to resolve issues. There were some misses on the licensing but can be attributed to us just as much as LogRhythm.
Nov 28, 2016
The functionality is valuable, but the licensing model doesn't meet our needs.
Sep 16, 2016
It's a great SIEM product right out of box and replaced our previous SIEM tool. From the beginning we just bring in log sources, go through the core module and turn on each AI engine rule to start. As we go through training and gain more experience with the product, we find even more use case and more value to the product.
Aug 17, 2016
LogRhythm can do a lot. But, it takes a lot to configure it properly. If you have other responsibilities and no one dedicated to the security role, you may find yourself getting it set up just enough to give you some alerts and then leaving it alone. This can cause problems for two reasons. One, when you do get back to it you find it hard to remember what to do. Two, I have logged into the appliance after a long period of not managing it and noticed the system monitors down. This ended up being due to Windows Updates that had happened on these devices a month before. Overall, it's a great product but it does take the time to manage. It is not a drop in and forget it device. Yes, you can do that and yes it will work, but that is nowhere near ideal.
Aug 15, 2016
We transitioned from the other big-name SIEM to LogRhythm, and have been pleased with the product.