4.1 out of 5 (37 Ratings)
Feb 15, 2017
My team inherited this platform and were not trained on it. LogRhythm has been very responsive and willing to work with us to work through knowledge gaps. LogRhythm seems concerned about individual customer accounts...even small customers, and seems willing to do what they can to work with you.
Jan 23, 2017
LogRhythm is a pretty powerful tool but very complex unlike its competitors like Splunk. There's definitely a lot custom configurations that needs to be done and if you're not technical you might find it challenging but this is where the LR engineers come in and help you build from scratch to finish!
Jan 19, 2017
Logrhythm support is good, use them to your advantage. Tuning the system takes some time and effort, but once it is tuned to your network you get good value for the time spent. Take some time to set up the alarms to alert you on the most important events. Once the system is up and running, you will need to tune on a regular basis. You get out of the system what you put in. It's doesn't run itself, but once you get it tuned it's fairly low maintenance.
Dec 13, 2016
Support and implementation went well. However, there was a mis-understanding on our part about how to deploy agents, and the difference in a Lite and Pro.
Dec 9, 2016
Excellent service and support, very easy to work with, highly recommend
Dec 8, 2016
Othere then a small issue with storage that the vendor resolved it has been a good experiance.
Dec 7, 2016
Pre-sales support was great. Pre-sales engineer worked with us closely to help understand the product and with POC. However documentation could have been better. There is no initial setup guide until we had to involve support few times. There is no overall admin guide to follow a particular process for implementation. There is a huge help section on the product itself and you got to search for the concepts that you want for. I had a difficult time to get started. Support is helpful but they sometimes point to professional services for the installation. I had to go through some issues but finally getting it to work slowly. Having gone through POC made my life much easier as pre-sales engineer supported during POC.
Dec 2, 2016
LogRhythm has been quick to respond to queries and very helpful when we've run into roadblocks.
Dec 1, 2016
PreSales support was great. Post sales support was lacking. MSSP and vendor spent more time finger pointing and took too long to resolve issues. There were some misses on the licensing but can be attributed to us just as much as LogRhythm.
Nov 28, 2016
The functionality is valuable, but the licensing model doesn't meet our needs.