4.2 out of 5 (42 Ratings)
Apr 20, 2017
Product demonstration team did fantastic job. Initial implementation took about 4-5 days with minor hiccup in hardware licensing. We also experienced Dell hardware failure about 2 weeks after. Post initial implementation is still in progress 3 months in. Technical support is somewhat responsive on break/fix but you need to purchase pro.hours for AI Engine rules tweeking or new rules creation.
Feb 27, 2017
Excellent Support, User support forum. Product is fairly easy to use
Feb 27, 2017
Feb 22, 2017
Like any project it had its lows and highs but overall it was a successful implementation.
Feb 21, 2017
Excellent tool which has improved with each iteration. Company is very responsive to requests and has been forthcoming with roadmap. support for emerging technologies logs good. Overall support has always been top notch.
Feb 15, 2017
My team inherited this platform and were not trained on it. LogRhythm has been very responsive and willing to work with us to work through knowledge gaps. LogRhythm seems concerned about individual customer accounts...even small customers, and seems willing to do what they can to work with you.
Jan 23, 2017
LogRhythm is a pretty powerful tool but very complex unlike its competitors like Splunk. There's definitely a lot custom configurations that needs to be done and if you're not technical you might find it challenging but this is where the LR engineers come in and help you build from scratch to finish!
Jan 19, 2017
Logrhythm support is good, use them to your advantage. Tuning the system takes some time and effort, but once it is tuned to your network you get good value for the time spent. Take some time to set up the alarms to alert you on the most important events. Once the system is up and running, you will need to tune on a regular basis. You get out of the system what you put in. It's doesn't run itself, but once you get it tuned it's fairly low maintenance.
Dec 13, 2016
Support and implementation went well. However, there was a mis-understanding on our part about how to deploy agents, and the difference in a Lite and Pro.
Dec 9, 2016
Excellent service and support, very easy to work with, highly recommend