4.4 out of 5 (14 Ratings)
Apr 26, 2017
Product has lived up to expectations
Apr 18, 2017
Rapid7 is a first rate company from the pre-sales, implmentation, POC, and post support. They are very responsive if your enviornment and making sure the product is performing to your needs.
Feb 28, 2017
Rapid7 is great to work with. They are quick to respond and they listen. Their products are top-notch as is their staff.
Feb 23, 2017
The proof of concept, sales and contract portion was smooth. At the conclusion of the POC they hand you off to the next tier which does not have the expertise as the pre-sales engineering team and resource availably is low. So during the POC their attention was high , after contract signing not so much.
Feb 2, 2017
The initial sale team were noy pushy and allowed me to review in my own time whilst providing any assistance I needed. Support has been excelent from the organisation making me feal like I was their biggest or only customer, even tough I am one of thousands!
Jan 17, 2017
The product seems immature - the reporting capabilities were oversold. The vendor has also been promising upgrades "next quarter" for the past three quarters.
Dec 15, 2016
In 2016 we implemented both Nexpose and InsightIDR to solve our Vulnerability Management, Policy Management, SIEM, and Incident Response needs. Experience thus far has been very positive with the products. Rapid7 product direction, onboarding, and user experience makes both of these products as close to "plug and play" as you can get in two challenging and complicated product spaces.
Oct 17, 2016
Vendor has been very quick to respond to any issues and was very helpfully in the rollout process.
Sep 13, 2016
Very responsive to improvement ideas. Very dedicated to the success with the implementation.
Aug 3, 2016
First and foremost InsightIDR is a great product. The visibility we now have is just fantastic. We can quickly and easily drill down through all of the subject/object interactions across the network and pick up on any anomalies or issues as they happen. The service and support from the Rapid 7 team is excellent both during setup/install and afterwards. Unlike many other technology companies the process of getting to speak directly to the experts/developers when needed is quick and efficient. The product is constantly being updated and improved too which makes us sure we have invested in the correct product and InfoSec partner.