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4.5 out of 5.0 (40 ratings)

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We have aggregated ratings data on Rapid7 but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Nexpose

    Easily Implemented! Be careful of the vast amount of customizable configurations.

    Overall Comment

    in upgrading our nexpose environment, we were successful in using virtual infrastructure to broaden the the coverage of the tool. Out of the box, the software is pretty reliable. In using some of the newer features, such as engine pooling, we ran into a few issues. Support wasn't great in assisting in figuring out how to solve our issue, but it did seem that the issues mostly arose due to a "perfect storm" of our configurations of sites and scans. More horsepower will not solve all problems...

    What one piece of advice would you give other prospective customers?

    Start off with recommended settings and configurations. Once established successfully, add customization as needed on a trial and error basis.

    What do you like most about the product or service?

    Does exactly what it is supposed to do as a vulnerbility management tool. Very customizable reports, and always adding new integrations and features.

    What do you dislike most about the product?

    support is slow.

    What one thing do you wish the vendor did differently?

    Better Support

    If you could start over, what would your organization do differently?

    Instead of upgrade, would start the implementation from scratch. A bigger box isn't always the solution.


  • 5 out of 5.0, Reviewed

    Product(s): Nexpose

    Implementation was easy and programs and running well!

    Overall Comment

    From what I've heard from the team, it's going well.


  • 5 out of 5.0, Reviewed

    Product(s): Nexpose

    Great and Easy to Use

    Overall Comment

    All positive and helpful

    What one piece of advice would you give other prospective customers?

    Consider Rapid7

    What one thing do you wish the vendor did differently?

    Not promise the world.

    If you could start over, what would your organization do differently?

    Determine the level of professional services that we would actually receive afte initial install.


  • 3 out of 5.0, Reviewed

    Product(s): Nexpose

    Works well, but definitely in need of maturity

    Overall Comment

    Nexpose does its job well when it works. I've just had multiple issues that I think I shouldn't have with a vulnerability scanner, and it's been quite frustrating at times. Updates breaking my scan engines and/or console, poor error handling at times, no support for latest and greatest OS versions, not the best documentation, to name some of the issues I've encountered.

    What one piece of advice would you give other prospective customers?

    Make an informed decision - test it out in your environment first and make sure it'll work for you.

    What do you like most about the product or service?

    When it works, it works. It's also fairly easy to install and configure.

    What do you dislike most about the product?

    Exception management + no great support for vulnerability fixes that have been backported by vendors (not a fan of having to apply exceptions to so many vulnerabilities that are really false positives since they've been backported into the installed software version).

    What one thing do you wish the vendor did differently?

    Better QA.

    If you could start over, what would your organization do differently?

    Since I wasn't around when Nexpose was selected, I'd definitely make sure we evaluated various vendors/tools (and test how they would fit our overall process) before making a decision.


  • 4 out of 5.0, Reviewed

    Product(s): Nexpose

    The tool delivers the results we need, the service is reliable and future developments are

    Overall Comment

    Good customer service and support

    What one piece of advice would you give other prospective customers?

    Good tool, good value

    What do you like most about the product or service?

    Basic functionality is complete and reliable

    What do you dislike most about the product?

    nothing specific

    What one thing do you wish the vendor did differently?

    Focus on delivering the core product while still developing new functionality

    If you could start over, what would your organization do differently?

    The same


  • 5 out of 5.0, Reviewed

    Product(s): Nexpose

    Straight forward, easy implementation for a distributed environment.

    Overall Comment

    Overall experience: Rapid7 Nexpose is fairly straight forward to deploy in a segmented network- there is a main console, where the engines roll up to reporting, and thus very easy to obtain reports.

    What one piece of advice would you give other prospective customers?

    Understand network segments to plan for engine deployment so that all segments are covered for vulnerability scanning.

    What do you like most about the product or service?

    The technical support team is a dream to work with- they understand what is needed to replicate issue for easier defect resolution and rollout.

    What do you dislike most about the product?

    Lack of hardware appliance support- it was difficult to get hardware appliance failure support when a drive died.

    What one thing do you wish the vendor did differently?

    Hardware appliance support is not fully integrated with the software support.

    If you could start over, what would your organization do differently?

    Nothing.

    Service & support - overall comment

    This is a great strength of Rapid7 Nexpose- they really do hire great team members for customer support.


  • 5 out of 5.0, Reviewed

    Product(s): Metasploit Pro, Nexpose

    sales through to integrations went as expected. support always helpful

    Overall Comment

    sales through to integrations went as expected. support always helpful

    What one piece of advice would you give other prospective customers?

    be honest about actual need to integrate with legacy. usually not needed. move into the future and segment/isolate the past.

    What do you like most about the product or service?

    eorks the way i think it should. support and engineers are open to product changes

    What do you dislike most about the product?

    canned reporting is lacking, but this is the same for all products. there is no standard for security metrics and mose companies focus on the wrong data points anyways

    What one thing do you wish the vendor did differently?

    beta products availavle at time of deployment. products are more well rounded now

    If you could start over, what would your organization do differently?

    deploy userinsight same time..


  • 5 out of 5.0, Reviewed

    Product(s): Nexpose

    Meets all of my expectations

    Overall Comment

    The sales rep and techie provided insightful information without any high pressure. They answered all of my questions and got my evaluation up and running quickly. They let me know what options were available (Express vs. Enterprise versions) and what best fit my needs.

    What one piece of advice would you give other prospective customers?

    Look at multiple vendors and after the first round, make a list of features and functionality. Use that list to narow down to a short list and then contact those vendors and get answers to any o fthe features and functionality that you did not see or had questions about. Make a fair comparison based on the list that meets your needs.

    What do you like most about the product or service?

    It was easy to deploy and easy to navigate.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Nothing. They worked with me on the evaluation and deployment to ensure that I was up and running quickly and easily.

    Service & support - overall comment

    During evaluation, I had a list of questions that they went over and answered for me very quickly. the one support request that I emailed was answered within 2 hours.


  • 5 out of 5.0, Reviewed

    Product(s): InsightIDR

    Easy to deploy cloud based SEIM that fills in the gaps

    Overall Comment

    Vendor has been very quick to respond to any issues and was very helpfully in the rollout process.

    What one piece of advice would you give other prospective customers?

    do a pilot. You will be suprised what it uncovers

    Service & support - overall comment

    They have great set of engineers that work with you in addition to the support staff.


  • 5 out of 5.0, Reviewed

    Product(s): Metasploit Pro, Nexpose

    The product has become our new source of truth, but the amount of data can be overwhelming

    Overall Comment

    The product continues to impress us with it's technical capabilities and constant updates to stay ahead of the curve

    What one piece of advice would you give other prospective customers?

    Start small and grow

    What do you like most about the product or service?

    I love that I can trust the results

    What one thing do you wish the vendor did differently?

    They just pushed a new reporting interface to beta that should help remediate some of the major pain points

    If you could start over, what would your organization do differently?

    More clearly define the cusotmer of the data. The amount of detail can be overwhelming.

    Service & support - overall comment

    Great support, true technical expertise.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(37)
4.5

Ability to understand your organization's needs

(22)
4.5

Timely and complete response to product questions

(21)
4.3

Pricing and contract flexibility (pricing and terms)

(20)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(38)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

I don't know

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(8)
4.3

Ease of integration using standard APIs and tools

(12)
4.0

Quality and availability of end-user training

(18)
4.1

Ease of deployment

(21)
4.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(40)
4.6

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(22)
4.2

Quality of technical support

(21)
4.2

Quality of peer user community

(19)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(39)
4.5

Real-Time Monitoring

(16)
4.3

Threat Intelligence

(16)
4.4

Behavior Profiling

(11)
4.3

Data and User Monitoring

(14)
4.1

Application Monitoring

(14)
4.1

Analytics

(13)
4.3

Log Management and Reporting

(13)
4.2

Deployment/Support Simplicity

(17)
4.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Technical Assessment

Maintenance and Support

Vendor/Product Selection

Functional Assessment

Application Lead

Vendor Management

User Training

Development/Integration

Executive Sponsor

Other...


Why did you purchase a Security Information Event Management solution?

Enable/improve log collection, reporting and retention capabilities

Enable/improve security event alerting, investigation

Enable/improve security incident workflow and reporting

Meet regulatory or commercial compliance requirements

Enable/improve behavioral analysis of users and other entities

Enable/improve tracking access to and activities related to databases, applications

Meet customer or business partner expectations about your security monitoring program

Reduce costs for threat management operations

Reduce costs for meeting compliance mandates

Other...


What other vendors were considered?

Tenable Network Security, Inc

Splunk

Intel Security (McAfee)

Rapid7

LogRhythm

SolarWinds

AlienVault

Elasticsearch

IBM

RSA, The Security Division of EMC

Security Onion

Trustwave

Cisco

EventTracker

Graylog

ManageEngine

NetIQ

Symantec

Tripwire

Other...


What were the key factors that drove your decision for selecting the vendor?

Product functionality and performance

Strong technical/product support

Strong customer focus

Overall cost

Product roadmap and future vision

Strong user community

Pre-existing relationships

Financial/organizational viability

Strong consulting partnership

Availability of managed services

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America