5 out of 5.0, Reviewed Oct 18, 2016
The sales rep and techie provided insightful information without any high pressure. They answered all of my questions and got my evaluation up and running quickly. They let me know what options were available (Express vs. Enterprise versions) and what best fit my needs.
Look at multiple vendors and after the first round, make a list of features and functionality. Use that list to narow down to a short list and then contact those vendors and get answers to any o fthe features and functionality that you did not see or had questions about. Make a fair comparison based on the list that meets your needs.
It was easy to deploy and easy to navigate.
Nothing. They worked with me on the evaluation and deployment to ensure that I was up and running quickly and easily.
During evaluation, I had a list of questions that they went over and answered for me very quickly. the one support request that I emailed was answered within 2 hours.
5 out of 5.0, Reviewed Oct 17, 2016
Vendor has been very quick to respond to any issues and was very helpfully in the rollout process.
do a pilot. You will be suprised what it uncovers
They have great set of engineers that work with you in addition to the support staff.
5 out of 5.0, Reviewed Oct 17, 2016
The product continues to impress us with it's technical capabilities and constant updates to stay ahead of the curve
Start small and grow
I love that I can trust the results
They just pushed a new reporting interface to beta that should help remediate some of the major pain points
More clearly define the cusotmer of the data. The amount of detail can be overwhelming.
Great support, true technical expertise.
5 out of 5.0, Reviewed Sep 13, 2016
Very responsive to improvement ideas. Very dedicated to the success with the implementation.
Continually monitor the generated traffic on the network
Very easy to get started. Visibility increased tremendously with very little effort.
Ability to configure through scripting
Involve the 3rd party provider even more
Access to developers and product managers has been great. A lively Rapid7 community web site definitely adds to the overall experience
A few hiccups were expected but parts of the solution is a bit closed so it can be hard to troubleshoot on your own
4 out of 5.0, Reviewed Aug 23, 2016
The Vendor met or exceeded expectations. The Metasploit addon was oversold and provided little real value to the organization.
It's easy to use, very efficient and effective and has very good reporting and supporting automation.
The internal ticketing application is irrelevant.
Support is a key differentiator. They are very good.
5 out of 5.0, Reviewed Aug 3, 2016
First and foremost InsightIDR is a great product. The visibility we now have is just fantastic. We can quickly and easily drill down through all of the subject/object interactions across the network and pick up on any anomalies or issues as they happen. The service and support from the Rapid 7 team is excellent both during setup/install and afterwards. Unlike many other technology companies the process of getting to speak directly to the experts/developers when needed is quick and efficient. The product is constantly being updated and improved too which makes us sure we have invested in the correct product and InfoSec partner.
The visibility it gives
It does everything we need and more
Deployment support was great, any issues with integration/operation of agents or data sources was quickly and efficiently dealt with by product support or the developer team.
1 of 1 peer(s) found this review helpful.
5 out of 5.0, Reviewed Aug 3, 2016
The Nexpose VMS is by far the best solution that is on the market. We were previously using Qualys and were not happy with some of the features of the product; in particular the way the scanning was setup and how policies were created. Nexpose not only remedied both of these issues but also found issues that Qualys was not finding at the time.
Even though the product has added many features that I have benefited from that were not available when I purchased the product, I think the fact that Rapid7 is always enhancing their product and listening to their consumer base is EXTREMELY great. Not only do they listen to what customers have to say or suggest in their 'Suggestions' forums, they are regularly rolling these new features out. There are many companies that say that they are listening to their customers or going to rollout new features but Rapid7 actually does this on a regular basis.
In order to integrate with some of the 3rd Party Software on the market, you need to have a decent knowledge of Ruby Scripting to do so. With my issue with getting ERPM to integrate with Nexpose, there was always an issue with the version of Ruby, the version of the GEMs, etc... that kept the script from working. Rapid7 does have some built-in integrations with third parties but I believe that they could do better with more integrations.
As mentioned before, Rapid7 had multiple features that were part of the application that several other VMS solutions did not have. Even the ability to find every small vulnerability was greatly superior than any other solution that I did a Proof of Concept for or previously used.
Everytime I have had an issue, I have received quick and concisive responses from the Rapid7 support. Whether it was their support for the product or their Integrations team, I have never had an issue that either did not get resolved or escalated to the proper departments. Even using the Rapid7 Community has been extremely beneficial since not only do other Expert customers give comments in there but also Rapid7 support monitors these posts to try and assist users within the Support Community.
4 out of 5.0, Reviewed Jul 28, 2016
Rapid7 has been a good partner as we mature our vulnerability management program. They have been responsive to our needs. Rapid7 has worked with us to help improve our performance and to help us look critically at how we are utilizing the resources at hand.
Industry leading vulnerability scanner.
We are satisfied with the support we get from Rapid7. We had one issue here recently where we were told that the Nexpose and ServiceNow API's would allow us to create tasks to be assigned. This is still being worked on.
We have success with deployments. Any challenges we run into, we can call Rapid7 and get through it quickly.
5 out of 5.0, Reviewed Jul 22, 2016
Rapid7's solution balances a great user experience with an extremely robust vulnerability scanning product with Nexpose. We have significantly reduced our level of risk over the last year and have even been able to deploy scanning engines in other segments of the business to make sure that we do everything that we can to tighten our security. Our account team has been great, in the rare case that I need support they are prompt and professional.
Ease of use, it does exactly what we need, and it's not too expensive.
We love Rapid7, they are consistently a trusted advisor not just a vendor we work with.
We were able to deploy using just Rapid7's guides and knowledge base, it really couldn't have been easier.
4 out of 5.0, Reviewed Jul 20, 2016
Implementation was a breeze. Support has been fantastic. New features have been plentiful and value-added. Feedback is taken seriously and has often been implemented into the tool sets.