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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): SAP SIEM

    Good Overall Performance.

    Overall Comment

    Good Pre-Sales Team.

    What one piece of advice would you give other prospective customers?

    Drilldown to specifics.

    What do you like most about the product or service?

    Stable - scalability.

    What do you dislike most about the product?

    Complex implementation.

    What one thing do you wish the vendor did differently?

    Commercial Engagement & Professional Services.

    If you could start over, what would your organization do differently?

    N/A


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Real-Time Monitoring

(1)
4.0

Threat Intelligence

(1)
3.0

Behavior Profiling

(1)
3.0

Data and User Monitoring

(1)
4.0

Application Monitoring

(1)
4.0

Analytics

(1)
3.0

Log Management and Reporting

(1)
3.0

Deployment/Support Simplicity

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Technical Assessment


Why did you purchase a Security Information Event Management solution?

Enable/improve behavioral analysis of users and other entities

Enable/improve tracking access to and activities related to databases, applications

Meet regulatory or commercial compliance requirements


What other vendors were considered?

Hewlett Packard Enterprise


What were the key factors that drove your decision for selecting the vendor?

Overall cost

Strong technical/product support


In which region(s) did your deployment take place?