4 out of 5.0, Reviewed Nov 17, 2016
Overall, good experience with Dell SecureWorks. The portal and dashboard features are awesome and provide a lot of insight into our environment. Allows us to have better reporting, alerts, and investigation capabilities. Only issue we've had, is anytime there is an issue with the portal, rules we put in, etc. it seems to take SecureWorks longer than desired to resolve the issue.
Be clear up front on what you want your team to handle internally an what you want their team at SecureWorks to handle.
The portal features.
The amount of outsourcing, and the time-to-resolve on issues.
Faster on resolution of issues.
4 out of 5.0, Reviewed Oct 19, 2016
Provided a good outsource environement
was more of a team mate
build an interal solution
good and not so
3 out of 5.0, Reviewed Jun 14, 2016
SecureWorks helped us stand up our security program
Review all of their offerings and listen to their advice
4 out of 5.0, Reviewed Jun 13, 2016
SecureWorks team was experienced in the technology which helped. Operationally speaking there were more challenges for us as we did not have the needed processes.
Ensure you know what you are looking to achieve before committing to anything.
Having a team watching the events 24/7.
It is not always easy to get clear feedback on how best to resolve or remediate issues that have been identified.
Provide more input on how internal resources are needed and what skills we need to build out.
Better understand what is needed internally and how it would tie into our existing operational processes.
5 out of 5.0, Reviewed Jun 13, 2016
Great Product for a first step into managed security.
Ease of learning.
4 out of 5.0, Reviewed Apr 25, 2016
The continuation of the current vendor is a key point.
Run RFI and then an RFP implies to invest time and resources, however the multi interactions and the fast changing available solutions made the effort worth it.
The expertise from the specialized vendors.
The complexity with other areas besides security aren't well design to be modular and be acquired organically within a given organization. For example interactions with ITOA or SIEM. This two other technologies are closely related and provide a significant value added. However the vendor isn't providing an easy way to integrate them.
Understanding that MSSP isn't a commodity but instead a complex solution with multiple integrations with ITOA or SIEM; Will be important for vendors to take an extra step to simplify their offering to make it more comprehensive between scope - value and associate price. Also, easy more scalable and easy to integrate with other solutions.
Start with a Clear view of how MSSP interacts with areas/ tecnologies like ITOA or SIEM by understanding the capacity to integrate with SPLUNK, SUMO, logarithm.
Need more flexibility interacting with other tools.
4 out of 5.0, Reviewed Jun 11, 2015
It's been helpful.
Take your time and plan out your key objectives before moving forward.
Integrates with our existing portal.
It's requires some maintenance to keep the agents reporting correctly.
More of a technical issue but configuring the agent on our different systems was a bit challenging.
Evaluate more products. We were under some time constraints to get things moving.
3 out of 5.0, Reviewed Jun 10, 2015
Project management to implement.
Technical capabilities to detect.
Better client account management.
Get implementation plan in contract.
5 out of 5.0, Reviewed Jun 9, 2015
Good vision and strong technical competencies.
Insist on design.
It's an MSSP.
Spend more time on upfront design.
Top of breed technology with skilled support
So far, they have provided good service and worked with us on any issues.
Deployment went well but we went from Sales to Project management without much of a design phase. The sales team worked to resolve this.
4 out of 5.0, Reviewed Jun 9, 2015
Excellent, timely and knowledgeable.
SIEM is a beast, don't try to manage it yourself.
Cloud, 24 by 7.