4.1 out of 5 (20 Ratings)
Jan 17, 2017
The implementation was very successful. Getting all of our logs into their system took longer than expected. They provided some excellent cybersecurity metrics and really try to impove and streamline our processes and procedures. Very good in th threat management and vulnerability management space
Dec 7, 2016
Good experience: Vendor has mature onboarding process and assigned team members for support.
Dec 6, 2016
Dell SecureWorks (DSW) is a global player in the SOC space with ample resources and experience. The experience my particular organiation had with onboarding and using DSW SOC was mixed; variation was based primarily on the level of maturity that my company's internal security knowledge and posture, the availability of non-english language support (not always available from DSW), and the quality of documentation available from DSW. Some common workflows were simple to understand and implement, while others were not well documented, resulting in extended implementation times. In cases where internal company resources were challenged to understand the deployment methodologies, there were higher-levels of delay and confusion due to DSW challenges with adequately communicating complexity and simplifying deployment workflows.
Nov 17, 2016
Overall, good experience with Dell SecureWorks. The portal and dashboard features are awesome and provide a lot of insight into our environment. Allows us to have better reporting, alerts, and investigation capabilities. Only issue we've had, is anytime there is an issue with the portal, rules we put in, etc. it seems to take SecureWorks longer than desired to resolve the issue.
Oct 19, 2016
Provided a good outsource environement
Jun 14, 2016
SecureWorks helped us stand up our security program
Jun 13, 2016
SecureWorks team was experienced in the technology which helped. Operationally speaking there were more challenges for us as we did not have the needed processes.
Jun 13, 2016
Great Product for a first step into managed security.
Apr 25, 2016
The continuation of the current vendor is a key point.
Jun 11, 2015
It's been helpful.