4 out of 5.0 (19 ratings)
19 Verified Reviews

Dell SecureWorks

Straightforward Implementation

Good experience: Vendor has mature onboarding process and assigned team members for support.

Dell SecureWorks

Powerful service for the skilled; however, less mature organizations may struggle to use.

Dell SecureWorks (DSW) is a global player in the SOC space with ample resources and experience. The experience my particular organiation had with onboarding and using DSW SOC was mixed; variation was based primarily on the level of maturity that my company's internal security knowledge and posture, the availability of non-english language support (not always available from DSW), and the quality of documentation available from DSW. Some common workflows were simple to understand and implement, while others were not well documented, resulting in extended implementation times. In cases where internal company resources were challenged to understand the deployment methodologies, there were higher-levels of delay and confusion due to DSW challenges with adequately communicating complexity and simplifying deployment workflows.

Dell SecureWorks

Overall - Good Experience

Overall, good experience with Dell SecureWorks. The portal and dashboard features are awesome and provide a lot of insight into our environment. Allows us to have better reporting, alerts, and investigation capabilities. Only issue we've had, is anytime there is an issue with the portal, rules we put in, etc. it seems to take SecureWorks longer than desired to resolve the issue.

Dell SecureWorks

Secureworks

Provided a good outsource environement

Dell SecureWorks

"Good SIEM to start a program with"

SecureWorks helped us stand up our security program

Dell SecureWorks

Implementation was easy but building the internal processes were challenging.

SecureWorks team was experienced in the technology which helped. Operationally speaking there were more challenges for us as we did not have the needed processes.

Dell SecureWorks

Easy and quick install is a winner for Secure Works.

Great Product for a first step into managed security.

Dell SecureWorks

Evaluate the current MSSP / SIEM provider, in lieu of the new offering.

The continuation of the current vendor is a key point.

Dell SecureWorks

Fit a need we were looking to fill.

It's been helpful.

Dell SecureWorks

Get implementation plan in contract.

N/a