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SecureWorks

4.0 out of 5.0 (15 ratings)

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We have aggregated ratings data on SecureWorks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Dell SecureWorks

    "Good SIEM to start a program with"

    Overall Comment

    SecureWorks helped us stand up our security program

    What one piece of advice would you give other prospective customers?

    Review all of their offerings and listen to their advice


  • 4 out of 5.0, Reviewed

    Product(s): Dell SecureWorks

    Implementation was easy but building the internal processes were challenging.

    Overall Comment

    SecureWorks team was experienced in the technology which helped. Operationally speaking there were more challenges for us as we did not have the needed processes.

    What one piece of advice would you give other prospective customers?

    Ensure you know what you are looking to achieve before committing to anything.

    What do you like most about the product or service?

    Having a team watching the events 24/7.

    What do you dislike most about the product?

    It is not always easy to get clear feedback on how best to resolve or remediate issues that have been identified.

    What one thing do you wish the vendor did differently?

    Provide more input on how internal resources are needed and what skills we need to build out.

    If you could start over, what would your organization do differently?

    Better understand what is needed internally and how it would tie into our existing operational processes.


  • 5 out of 5.0, Reviewed

    Product(s): Dell SecureWorks

    Easy and quick install is a winner for Secure Works.

    Overall Comment

    Great Product for a first step into managed security.

    What do you like most about the product or service?

    Ease of learning.

    What do you dislike most about the product?

    Rack Space.

    If you could start over, what would your organization do differently?

    nothing.


  • 4 out of 5.0, Reviewed

    Product(s): Dell SecureWorks

    Evaluate the current MSSP / SIEM provider, in lieu of the new offering.

    Overall Comment

    The continuation of the current vendor is a key point.

    What one piece of advice would you give other prospective customers?

    Run RFI and then an RFP implies to invest time and resources, however the multi interactions and the fast changing available solutions made the effort worth it.

    What do you like most about the product or service?

    The expertise from the specialized vendors.

    What do you dislike most about the product?

    The complexity with other areas besides security aren't well design to be modular and be acquired organically within a given organization. For example interactions with ITOA or SIEM. This two other technologies are closely related and provide a significant value added. However the vendor isn't providing an easy way to integrate them.

    What one thing do you wish the vendor did differently?

    Understanding that MSSP isn't a commodity but instead a complex solution with multiple integrations with ITOA or SIEM; Will be important for vendors to take an extra step to simplify their offering to make it more comprehensive between scope - value and associate price. Also, easy more scalable and easy to integrate with other solutions.

    If you could start over, what would your organization do differently?

    Start with a Clear view of how MSSP interacts with areas/ tecnologies like ITOA or SIEM by understanding the capacity to integrate with SPLUNK, SUMO, logarithm.

    Product capabilities - overall comment

    Need more flexibility interacting with other tools.

    Integration & Deployment - Overall comment

    Current provider


  • 4 out of 5.0, Reviewed

    Product(s): Dell SecureWorks

    Fit a need we were looking to fill.

    Overall Comment

    It's been helpful.

    What one piece of advice would you give other prospective customers?

    Take your time and plan out your key objectives before moving forward.

    What do you like most about the product or service?

    Integrates with our existing portal.

    What do you dislike most about the product?

    It's requires some maintenance to keep the agents reporting correctly.

    What one thing do you wish the vendor did differently?

    More of a technical issue but configuring the agent on our different systems was a bit challenging.

    If you could start over, what would your organization do differently?

    Evaluate more products. We were under some time constraints to get things moving.


  • 3 out of 5.0, Reviewed

    Product(s): Dell SecureWorks

    Get implementation plan in contract.

    Overall Comment

    N/a

    What one piece of advice would you give other prospective customers?

    Project management to implement.

    What do you like most about the product or service?

    Technical capabilities to detect.

    What do you dislike most about the product?

    N/a

    What one thing do you wish the vendor did differently?

    Better client account management.

    If you could start over, what would your organization do differently?

    Get implementation plan in contract.

    Service & support - overall comment

    N/a


  • 5 out of 5.0, Reviewed

    Product(s): Dell SecureWorks

    Dell Secureworks helps me sleep at night.

    Overall Comment

    Good vision and strong technical competencies.

    What one piece of advice would you give other prospective customers?

    Insist on design.

    What do you like most about the product or service?

    It's an MSSP.

    If you could start over, what would your organization do differently?

    Spend more time on upfront design.

    Product capabilities - overall comment

    Top of breed technology with skilled support

    Service & support - overall comment

    So far, they have provided good service and worked with us on any issues.

    Integration & Deployment - Overall comment

    Deployment went well but we went from Sales to Project management without much of a design phase. The sales team worked to resolve this.


  • 4 out of 5.0, Reviewed

    Product(s): Dell SecureWorks

    Excellent option for mid-size companies.

    Overall Comment

    Excellent, timely and knowledgeable.

    What one piece of advice would you give other prospective customers?

    SIEM is a beast, don't try to manage it yourself.

    What do you like most about the product or service?

    Cloud, 24 by 7.

    What do you dislike most about the product?

    None.

    What one thing do you wish the vendor did differently?

    None.

    If you could start over, what would your organization do differently?

    Nothing.

    Service & support - overall comment

    Good experience.


  • 4 out of 5.0, Reviewed

    Product(s): Dell SecureWorks

    Good review with SecureWorks.

    Overall Comment

    Good fit for organization.

    What one piece of advice would you give other prospective customers?

    Start small and engage with vendor over time.

    What do you like most about the product or service?

    Ability to remove false positives.

    What do you dislike most about the product?

    No major concerns.

    What one thing do you wish the vendor did differently?

    N/a

    If you could start over, what would your organization do differently?

    N/a


  • 4 out of 5.0, Reviewed

    Product(s): Dell SecureWorks

    Secureworks provides functional SIEM-like performance for managed and monitored devices.

    Overall Comment

    Great product, installation services were lacking.

    What one piece of advice would you give other prospective customers?

    Specify up front, deadlines and objectives for installation services. Validate ability to execute in all countries that are in scope.

    What do you like most about the product or service?

    The event correlation and escalation are excellent.

    What do you dislike most about the product?

    Sales team is sometimes unresponsive.

    What one thing do you wish the vendor did differently?

    Better project management.

    If you could start over, what would your organization do differently?

    Global roll-out was overcomplicated to regional acquisition. Would centralize all acquisition.

    Product capabilities - overall comment

    This isn't fully a SIEM, but it functions as such with regard to the managed and monitored devices under the MSP contract.

    Integration & Deployment - Overall comment

    Ability to execute internationally is limited, especially in South America.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(15)
4.2

Ability to understand your organization's needs

(14)
4.1

Timely and complete response to product questions

(15)
4.3

Pricing and contract flexibility (pricing and terms)

(14)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(14)
3.8

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(9)
3.1

Ease of integration using standard APIs and tools

(10)
3.7

Quality and availability of end-user training

(13)
3.5

Ease of deployment

(15)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(15)
4.1

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(15)
4.0

Quality of technical support

(15)
4.4

Quality of peer user community

(10)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(14)
4.1

Real-Time Monitoring

(15)
4.4

Threat Intelligence

(14)
4.2

Behavior Profiling

(11)
3.6

Data and User Monitoring

(12)
4.0

Application Monitoring

(12)
3.7

Analytics

(14)
4.1

Log Management and Reporting

(14)
4.4

Deployment/Support Simplicity

(14)
4.4
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor/Product Selection

Vendor Management

Functional Assessment

Technical Assessment

Rollout and Install

Other...


Why did you purchase a Security Information Event Management solution?

Enable/improve security event alerting, investigation

Meet regulatory or commercial compliance requirements

Enable/improve log collection, reporting and retention capabilities

Enable/improve tracking access to and activities related to databases, applications

Meet customer or business partner expectations about your security monitoring program

Reduce costs for meeting compliance mandates

Reduce costs for threat management operations

Enable/improve behavioral analysis of users and other entities

Enable/improve security incident workflow and reporting

Enable/improve security incident workflow and reporting


What other vendors were considered? Multiple responses allowed.

Splunk

LogRhythm

RSA, The Security Division of EMC

SolarWinds

Symantec

Hewlett Packard Enterprise

IBM

Intel Security (McAfee)

ManageEngine

AlienVault

TIBCO Software

Trustwave

Other...


What were the key factors that drove your decision for selecting the vendor?

Strong technical/product support

Availability of managed services

Product functionality and performance

Overall cost

Pre-existing relationships

Product roadmap and future vision

Strong customer focus

Strong user community

Financial/organizational viability

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa