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security-information-event-management solarwinds All Markets > Security Information and Event Management

SolarWinds

3.7 out of 5.0 (21 ratings)

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We have aggregated ratings data on SolarWinds but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): SolarWinds Log & Event Manager (LEM)

    Low cost and easy to use compared to other SIEM's, although less feature rich

    Overall Comment

    Initial implementation went smoothly. It seems that the data would have been easier to process had we been using Cisco firewalls, vs. the Fortigates we have in place. We had to get Fortinet to normalize the output for us so that they could be more easily consumed by Solarwinds LEM.

    What one piece of advice would you give other prospective customers?

    Ensure that you have the resources to manage the SIEM after implementation. There is a significant amount of tuning and configuration required after implementation.

    What do you like most about the product or service?

    Cost was very reasonable and is not based on events. This made it easier to calculate what our cost of ownership would be over time.

    What do you dislike most about the product?

    There are a few limitations, it is not quite a feature rich as other offerings we explored.

    What one thing do you wish the vendor did differently?

    I wish the vendor had more knowledge of Fortigates, as they seemed to be very familiar with how things would work with Cisco devices, but not necessarily our firewalls.

    If you could start over, what would your organization do differently?

    I think we would hav emore of our use fcases defined prior to starting the implemetnation. We thought we had enough ready to go, but as we got into the rpoduct, there were certain things we couldn't do immediately and having more use cases would have given us additional options to explore.

    Product capabilities - overall comment

    NOt a feature rich as others, but also lower cost and simpler to operate.


  • 4 out of 5.0, Reviewed

    Product(s): SolarWinds Log & Event Manager (LEM)

    Best low price SIEM out there

    Overall Comment

    For the price, this was the most robust and easy to implement and deploy solution we were able to find. Compared to the other options, SolarWinds LEM is the most budget friendly while still allowing for visibility and ease of use.

    What one piece of advice would you give other prospective customers?

    Take time to learn all the bells and whistles that the product has. There are so many analytics options that are available to use and correlate events.

    What do you like most about the product or service?

    I love the price and that the solution offers great security and event management in a central location.

    What do you dislike most about the product?

    It's often a bit difficult to weed out the false positives, and the web interface is sometimes not as easy to navigate as it could be.

    What one thing do you wish the vendor did differently?

    I wish the interface was a bit more user friendly. Sometimes I feel like I need to click all over the place to find what I'm looking for!

    If you could start over, what would your organization do differently?

    We got the product up and running in a relatively short time because it replaced an existing solution that would be end of life. I would have liked more time for research and training before going live.


  • 3 out of 5.0, Reviewed

    Product(s): SolarWinds Log & Event Manager (LEM)

    Great for smaller companies, but doesn't work well in larger organizations.

    Overall Comment

    The product is very limited in what it provides to the customer. Basically, you get what you pay for.

    If you could start over, what would your organization do differently?

    Reviewed scalability a little better.

    Product capabilities - overall comment

    Would really like to see an analytics type package.

    Service & support - overall comment

    Service has been great. They have always responded timely.


  • 4 out of 5.0, Reviewed

    Product(s): SolarWinds Log & Event Manager (LEM)

    SolarWinds, a great alternative for event monitoring

    Overall Comment

    Very satisfied.


  • 4 out of 5.0, Reviewed

    Product(s): SolarWinds Log & Event Manager (LEM)

    Good product with continuous enhancements.

    Overall Comment

    We originally purchased the TriGeo SIM product which was purchased by Solarwinds. We decided to stay with Solarwinds LEM and the transition from TriGeo to LEM was pretty smooth. The product works well. We use a virtual appliance and have been happy with performance.

    What one piece of advice would you give other prospective customers?

    The Thwack user community can be very helpful especially when initially implementing. Telephone support has been very helpful when we needed it.

    What do you like most about the product or service?

    It's very simple to use and easy to create custom filters.

    What do you dislike most about the product?

    I don't like that there isn't a way to automatically trim the log files from the database (i.e. retain 3 years of logs). Reports also take a long time to generate. Remote agent install has been pretty slow with recent releases. I don't remember this always being the case.

    If you could start over, what would your organization do differently?

    Migration.


  • 4 out of 5.0, Reviewed

    Product(s): SolarWinds Log & Event Manager (LEM)

    Excellent tool if you use it for what it was designed to do

    Overall Comment

    Solid product and experienced vendor team

    What one piece of advice would you give other prospective customers?

    Avoid vendor advertising, focus on a list of organizations that have implemented the tool and gather thier feedback during the tool selection analysis pase

    What do you like most about the product or service?

    usefulness in event analysis

    What do you dislike most about the product?

    Ability to seamlessly share data with other gvt mandated tools

    If you could start over, what would your organization do differently?

    Focus on full vendor installation, training program and then an acceptance test

    Product capabilities - overall comment

    Sound tool


  • 5 out of 5.0, Reviewed

    Product(s): SolarWinds Log & Event Manager (LEM)

    Enterprise Monitoring - A MUST

    Overall Comment

    Product has a broad set of capabilities and is well integrated with many usable features

    What one piece of advice would you give other prospective customers?

    Ensure that the solution has a elastic / complementary set of products

    What do you like most about the product or service?

    Inegration i with exsing products

    What do you dislike most about the product?

    None

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Nothing - Excellent experience


  • 3 out of 5.0, Reviewed

    Product(s): SolarWinds Log & Event Manager (LEM)

    Product is good bang for your buck

    Overall Comment

    Good product for small and medium businesses

    What one piece of advice would you give other prospective customers?

    Fully assess all the needs for monitoring before selecting.

    What do you like most about the product or service?

    Diversity in the areas that it can monitor

    What do you dislike most about the product?

    Management Reporting

    What one thing do you wish the vendor did differently?

    Improvement mgt reporting

    If you could start over, what would your organization do differently?

    Fully assess the scope of needs before selecting, be less reactive to monitoring needs

    Product capabilities - overall comment

    Provides good bang for your buck

    Integration & Deployment - Overall comment

    Quick to deploy and compatible with most systems


  • 4 out of 5.0, Reviewed

    Product(s): SolarWinds Log & Event Manager (LEM)

    SolarWinds -- Power of the dashboards.

    Overall Comment

    Nice ppl to work with

    What one piece of advice would you give other prospective customers?

    Research more

    What do you like most about the product or service?

    Scalibility and the details of logs

    What do you dislike most about the product?

    Heavy weight components

    If you could start over, what would your organization do differently?

    We should have looked at a few more before selecting. But so far so good, SolarWinds is working great.

    Product capabilities - overall comment

    Real time monitoring and dashboards are really easy to configure.

    Service & support - overall comment

    Knowledge support people

    Integration & Deployment - Overall comment

    Good SMEs and moved quickly in providing answers


  • 4 out of 5.0, Reviewed

    Product(s): SolarWinds Log & Event Manager (LEM)

    Easy entry creates a quick implementation that complements existing uptime monitoring.

    Overall Comment

    The vendor's online community is much stronger than the vendor's own support.

    What one piece of advice would you give other prospective customers?

    You'll need more computing requirements than you think, and more training/hands-on experience than you predict.

    What do you like most about the product or service?

    The easy start.

    What do you dislike most about the product?

    Report rule construction is a dark art which is poorly documented.

    What one thing do you wish the vendor did differently?

    Longer consulting engagement for planning the implementation.

    If you could start over, what would your organization do differently?

    We would do a bake off and try three implementations, and begin with a consulting engagement to establish our technical goals before we installed a VM.

    Product capabilities - overall comment

    It does what it says on the tin.

    Integration & Deployment - Overall comment

    The LEM tool is actually a parallel add-on, an integration from an acquisition.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(17)
3.9

Ability to understand your organization's needs

(17)
3.8

Timely and complete response to product questions

(16)
4.0

Pricing and contract flexibility (pricing and terms)

(17)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(20)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(14)
3.4

Ease of integration using standard APIs and tools

(15)
3.6

Quality and availability of end-user training

(18)
3.7

Ease of deployment

(21)
3.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(20)
4.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(20)
4.1

Quality of technical support

(18)
4.0

Quality of peer user community

(16)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(21)
3.8

Real-Time Monitoring

(19)
4.4

Threat Intelligence

(19)
3.5

Behavior Profiling

(17)
3.3

Data and User Monitoring

(19)
3.8

Application Monitoring

(19)
3.9

Analytics

(19)
3.7

Log Management and Reporting

(19)
4.1

Deployment/Support Simplicity

(18)
3.9
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Rollout and Install

Application Lead

Functional Assessment

Maintenance and Support

Vendor/Product Selection

Technical Assessment

Vendor Management

Development/Integration

User Training

Other...


Why did you purchase a Security Information Event Management solution?

Enable/improve security event alerting, investigation

Enable/improve log collection, reporting and retention capabilities

Meet regulatory or commercial compliance requirements

Enable/improve security incident workflow and reporting

Enable/improve tracking access to and activities related to databases, applications

Meet customer or business partner expectations about your security monitoring program

Reduce costs for meeting compliance mandates

Reduce costs for threat management operations

Enable/improve security incident workflow and reporting

Enable/improve behavioral analysis of users and other entities


What other vendors were considered?

LogRhythm

Splunk

ManageEngine

IBM

Hewlett Packard Enterprise

AlienVault

Intel Security (McAfee)

CyberArk

Fortinet

SolarWinds

Trustwave

Other...


What were the key factors that drove your decision for selecting the vendor?

Overall cost

Pre-existing relationships

Product functionality and performance

Strong technical/product support

Availability of managed services

Financial/organizational viability

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

North Amerca