3.8 out of 5 (26 Ratings)
Feb 24, 2017
Solarwinds has incredible documentation and support. If I come across an issue with a product I know I will get a solution. I only had one question during implementation and it was answered immediately. The setup process couldn't be easier with the prepackaged virtual machine install. Configuration was also straightforward with Solarwinds easy to use wizards.
Feb 21, 2017
The support web portal is ok and phone support has been helpful. The product can be a little daunting at first, but their remote training helped us set up the alerting we wanted while also helping us understand the report and alert building mechanisms.
Jan 13, 2017
We began using this product back when it was Trigeo. I was initially concerned when they sold to Soplarwinds, but the experience has been great. The same amazing support, regular updates, and stable pricing. When we initially deployed this product we were looking for something to fill many roles to include a syslog server to archive sensitive logs, event detection and alerting for common issues like failed circuits and password lockouts, attempts to log in with privileged accounts, and any infrastructure changes such as changes to Microsoft AD. It has done all of this and more. Over time the interface has become much more sophisticated and intuitive. I regularly produce alerts from LEM to satisfy audit requirements related to oversight & monitoring.
Jan 9, 2017
Would be a five if there was a current version of the agent for Mac; we do not utilize Java 6 due to the inherent security issues, and the agent for Mac requires it. We have put in several requests from Solarwinds for an updated Mac agent but in four months, there has been no update or availability. The interface is not very intuitive, but there are several live and archived training sources that fill in gaps in knowledge.
Dec 7, 2016
Interface is easy to use but the virtual appliance tended to be clunky in earlier versions
Nov 29, 2016
Initial implementation went smoothly. It seems that the data would have been easier to process had we been using Cisco firewalls, vs. the Fortigates we have in place. We had to get Fortinet to normalize the output for us so that they could be more easily consumed by Solarwinds LEM.
Nov 29, 2016
For the price, this was the most robust and easy to implement and deploy solution we were able to find. Compared to the other options, SolarWinds LEM is the most budget friendly while still allowing for visibility and ease of use.
Jun 13, 2016
The product is very limited in what it provides to the customer. Basically, you get what you pay for.
Oct 7, 2015
Oct 7, 2015
We originally purchased the TriGeo SIM product which was purchased by Solarwinds. We decided to stay with Solarwinds LEM and the transition from TriGeo to LEM was pretty smooth. The product works well. We use a virtual appliance and have been happy with performance.