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security-information-event-management solutionary All Markets > Security Information and Event Management

Solutionary

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Managed Security Services

    Solutionary SIEM services provides flexible and easy deployment of remote security services.

    Overall Comment

    We selected them via RFP and they have met our requirements set out in the RFP. The contract process at the beginning of the relationship was also easy. Some companies are harder to work with than others when it comes to contracts and Solutionary was pretty easy to work with.

    What one piece of advice would you give other prospective customers?

    We used a 3rd party company to help us run and evaluate the RFP. This helped us narrow down and make the best choice of providers. I strongly suggest using outside, 3rd party help for RFP creation and selection.

    What do you like most about the product or service?

    They are able to augment our small staff and provide the additional human resources we can't staff up for. We are already getting alerted to events that are allowing us to tune our environment that we never had time or resources to track down before.

    What do you dislike most about the product?

    Having to sift through all the alerts to set a baseline and figure out what's normal and what's not. But this will sort itself out over the next 1-2 months.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing yet. The rollout has been smooth so far.

    Product capabilities - overall comment

    So far we've only able to evaluate their log gathering and event analysis. We have not had any security incidents or breeches, so we can't comment on that ability yet.

    Service & support - overall comment

    Communication has been seamless so far. We haven't had to contact their team very often, but the few times we reached out to them they responded quickly.

    Integration & Deployment - Overall comment

    The had a deployment team that has been easy to work with.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
5.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Real-Time Monitoring

(1)
4.0

Threat Intelligence

(1)
4.0

Analytics

(1)
4.0

Log Management and Reporting

(1)
4.0

Deployment/Support Simplicity

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Vendor/Product Selection


Why did you purchase a Security Information Event Management solution?

Enable/improve log collection, reporting and retention capabilities

Enable/improve security event alerting, investigation

Meet customer or business partner expectations about your security monitoring program


What other vendors were considered? Multiple responses allowed.

Hewlett Packard Enterprise

RSA, The Security Division of EMC


What were the key factors that drove your decision for selecting the vendor?

Availability of managed services

Overall cost

Strong consulting partnership

Strong customer focus

Strong technical/product support


In which region(s) did your deployment take place? Multiple responses allowed.