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security-information-event-management tibco All Markets > Security Information and Event Management

TIBCO Software

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): LogLogic

    Good stable product. Slightly disappointed in some of the agent functionality.

    Overall Comment

    Vendor has a good stable product. Slightly disappointed in some of the agent functionality. However, support has been helpful with workarounds. Support has been helpful when you push their availability.

    What one piece of advice would you give other prospective customers?

    Logging infrastructure is not a project but a program. Operational considerations need to be taken into account.

    What do you like most about the product or service?

    The appliance is basically plug and play for most devices of interest.

    What do you dislike most about the product?

    Support services need to be nudged. Level of expertise varies.

    What one thing do you wish the vendor did differently?

    Greater support for third party logs ( XML and SAP ).

    If you could start over, what would your organization do differently?

    I would have raised a greater awareness about this initiative within IT so that other areas could start to provide resources for deployment.

    Product capabilities - overall comment

    Performs needed functions

    Service & support - overall comment

    Service needs to be nudged when needed. Sometimes difficult to schedule working troubleshooting sessions.

    Integration & Deployment - Overall comment

    Most of intergration was configured by a Tibco LogLogic employee onsite for a few days but our team was able to watch and learn.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
2.0

Quality of technical support

(1)
3.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Real-Time Monitoring

(1)
4.0

Data and User Monitoring

(1)
4.0

Application Monitoring

(1)
3.0

Analytics

(1)
5.0

Log Management and Reporting

(1)
5.0

Deployment/Support Simplicity

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Maintenance and Support

Rollout and Install

Technical Assessment

Vendor Management

Vendor/Product Selection


Why did you purchase a Security Information Event Management solution?

Enable/improve log collection, reporting and retention capabilities

Enable/improve security event alerting, investigation

Enable/improve tracking access to and activities related to databases, applications

Meet customer or business partner expectations about your security monitoring program

Meet regulatory or commercial compliance requirements


What other vendors were considered? Multiple responses allowed.

LogRhythm

SolarWinds


What were the key factors that drove your decision for selecting the vendor?

Availability of managed services

Product functionality and performance

Product roadmap and future vision

Strong technical/product support

Other...


In which region(s) did your deployment take place? Multiple responses allowed.