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security-information-event-management trustwave All Markets > Security Information and Event Management

Trustwave

3.5 out of 5.0 (2 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Trustwave Log Management Appliances

    Good product with great support

    Overall Comment

    Good customer support.

    What one piece of advice would you give other prospective customers?

    Know what problem you are trying to solve

    What do you like most about the product or service?

    SaaS solution

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Define business requirements early.

    Product capabilities - overall comment

    Met all of our requirements

    Service & support - overall comment

    Support was very good from vendor and 3rd parties

    Integration & Deployment - Overall comment

    Was trained after it was deployed


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
2.0

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
2.5

Ease of integration using standard APIs and tools

(2)
3.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Quality of technical support

(2)
3.5

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
3.0

Real-Time Monitoring

(2)
3.5

Threat Intelligence

(2)
3.5

Behavior Profiling

(2)
3.0

Data and User Monitoring

(2)
2.5

Application Monitoring

(2)
3.5

Analytics

(2)
4.0

Log Management and Reporting

(2)
4.5

Deployment/Support Simplicity

(2)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

User Training

Vendor/Product Selection


Why did you purchase a Security Information Event Management solution?

Enable/improve log collection, reporting and retention capabilities

Enable/improve security event alerting, investigation

Enable/improve security incident workflow and reporting

Meet customer or business partner expectations about your security monitoring program


What other vendors were considered? Multiple responses allowed.

Hewlett Packard Enterprise

IBM

Splunk

Trustwave


What were the key factors that drove your decision for selecting the vendor?

Pre-existing relationships

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.