5 out of 5.0, Reviewed Jul 7, 2016
Solid product in terms of performance and functionality. Like the VP of Operations said, “it is better than advertised". Support services have been outstanding. Great subject matter experts were available not only on the product, but also on our line of business through their partner ROC Solutions the adoption of this product with the user base has been outstanding.
If you are considering implementing a cloud base ERP, expand your vision by asking yourself what is the impact should we decide to bring our business to the cloud? Don't work in isolation, you must work and brainstorm with the executive team to incorporate strategic needs and ensure short and long-term technology alignment with the business .
First of all, the product has an outstanding stability and performance. They also have great product support and know-how through their premier service. They are also very strategic with a great road map that allows us to incorporate their future releases into our own roadmap. Upgrade to major version/releases happens twice a year on the average. This is great when combined with their outstanding customer service because they listen to customers needs and incorporate needed enhancements fairly quickly. Mobility is also very strategic, so we are always benefiting from the added enhancements to the mobility platform which is key to our business.
Nothing at this time.
Be more directly engaged in project implementations, especially on those that are large and complex. In our case, the project manager requested for Acumatica to be involved in the milestone reviews and provide Quality Assurance to ensure best practices on the software configuration and setup.
This is so difficult to say. This is the one implementation where it incorporated all the necessary elements regarding people, technology, and processes, including tactical and strategic requirements, budget and timeline considerations into an enterprise-level solution platform that was endorsed at all levels of the organization. The project outcome exceeded expectations and user adoption has also been phenomelal. If I would have to change something, would have been setting expectations at the very beginning of the project regarding the time and resources needed to complete the "Dry Runs", which is the project stage that ensures user understanding of the new system/processes as a prerequesite for go live. We ended extending the go-live one month to ensure "dry-runs" yield the expected results.
For support, I definetely recommend Acumatica's Premier Service. It's very cost effective and is a powerful tool for knowledge transfer to your admin staff. As a product, Acumatica is perhaps the most sound ERP system I have implemented in my 25-year career in consulting and IT. It is incredibly scalable and flexible, which allows for minimal customizations and 3rd party products. It also has one of the best ROIs and TCOs in the market place for mid-size companies
Acumatica is very stable and performance is pretty good. If there is an area of improvement is to have integrations with other cloud providers, such Microsoft Office 365, ADP Workforce Now, Shortel, and other. Inter-cloud integration is key to success as more and more customers move their business to the cloud.