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Acumatica

4.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Acumatica but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Other...

    Acumatica cloud based accounting system

    Overall Comment

    Acumatica allows users to work in the cloud to complete monthly accounting and access information on the go

    Service & support - overall comment

    Service is available when you call, but I wish they were more proactive regarding information updates


  • 5 out of 5.0, Reviewed

    Product(s): Acumatica ERP

    Acumatica is a great fit. It's ease of use, scalability, and feature set are right on.

    Overall Comment

    Solid product in terms of performance and functionality. Like the VP of Operations said, “it is better than advertised". Support services have been outstanding. Great subject matter experts were available not only on the product, but also on our line of business through their partner ROC Solutions the adoption of this product with the user base has been outstanding.

    What one piece of advice would you give other prospective customers?

    If you are considering implementing a cloud base ERP, expand your vision by asking yourself what is the impact should we decide to bring our business to the cloud? Don't work in isolation, you must work and brainstorm with the executive team to incorporate strategic needs and ensure short and long-term technology alignment with the business .

    What do you like most about the product or service?

    First of all, the product has an outstanding stability and performance. They also have great product support and know-how through their premier service. They are also very strategic with a great road map that allows us to incorporate their future releases into our own roadmap. Upgrade to major version/releases happens twice a year on the average. This is great when combined with their outstanding customer service because they listen to customers needs and incorporate needed enhancements fairly quickly. Mobility is also very strategic, so we are always benefiting from the added enhancements to the mobility platform which is key to our business.

    What do you dislike most about the product?

    Nothing at this time.

    What one thing do you wish the vendor did differently?

    Be more directly engaged in project implementations, especially on those that are large and complex. In our case, the project manager requested for Acumatica to be involved in the milestone reviews and provide Quality Assurance to ensure best practices on the software configuration and setup.

    If you could start over, what would your organization do differently?

    This is so difficult to say. This is the one implementation where it incorporated all the necessary elements regarding people, technology, and processes, including tactical and strategic requirements, budget and timeline considerations into an enterprise-level solution platform that was endorsed at all levels of the organization. The project outcome exceeded expectations and user adoption has also been phenomelal. If I would have to change something, would have been setting expectations at the very beginning of the project regarding the time and resources needed to complete the "Dry Runs", which is the project stage that ensures user understanding of the new system/processes as a prerequesite for go live. We ended extending the go-live one month to ensure "dry-runs" yield the expected results.

    Service & support - overall comment

    For support, I definetely recommend Acumatica's Premier Service. It's very cost effective and is a powerful tool for knowledge transfer to your admin staff. As a product, Acumatica is perhaps the most sound ERP system I have implemented in my 25-year career in consulting and IT. It is incredibly scalable and flexible, which allows for minimal customizations and 3rd party products. It also has one of the best ROIs and TCOs in the market place for mid-size companies

    Integration & Deployment - Overall comment

    Acumatica is very stable and performance is pretty good. If there is an area of improvement is to have integrations with other cloud providers, such Microsoft Office 365, ADP Workforce Now, Shortel, and other. Inter-cloud integration is key to success as more and more customers move their business to the cloud.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes


Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Other...


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Create internal/operational efficiencies

Drive revenue growth

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service

Improve supplier or partner relations

Reduce time to market

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Breadth of services

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America