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Ellucian

3.8 out of 5.0 (4 ratings)

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We have aggregated ratings data on Ellucian but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Banner ERP

    Twenty years plus as a customer and still receiving reliable support.

    Overall Comment

    Worked with the vendor since implementation of the software under a previous company group. The company name has changed a few times but the quality of the product and support has been non-changing.


  • 3 out of 5.0, Reviewed

    Product(s): Banner ERP

    Implementation was difficult due to several factors

    Overall Comment

    Perhaps largest challenge is the culture of my organization

    What one piece of advice would you give other prospective customers?

    Ensure that the executive sponsors, outside of myself, understand the opportunities

    What do you like most about the product or service?

    Mobile from the gound up

    What do you dislike most about the product?

    Too many 3rd party products needed to be sucessful

    What one thing do you wish the vendor did differently?

    Didn't cover so many different university and product lines

    If you could start over, what would your organization do differently?

    Prepare the organization better for change

    Service & support - overall comment

    Sales are readily available...at my level I can get support...but I understand this is not the case so much down the line


  • 3 out of 5.0, Reviewed

    Product(s): Banner ERP

    Poor implementation experience and tool performance.

    Overall Comment

    The tool has not been enhanced, functionality wise, in a number of years. It is the forgotten child of the Banner suite of products.

    What one piece of advice would you give other prospective customers?

    Develop a prioritised feature and function registry reflecting needs and wants, and evaluate multiple tools to ensure you have what you need.

    What do you like most about the product or service?

    The integrated nature of all the Banner modules.

    What do you dislike most about the product?

    Lack of feature-set and functionality present in other tools.

    What one thing do you wish the vendor did differently?

    Enhance their product with some more regularity. Other modules are more focused upon, and therefore updated, than Banner Finance.

    If you could start over, what would your organization do differently?

    Ensure we had a single consultant who was the full-time designed on site with us through entire implementation. Fully fleshed out requirements, even hidden or assumed by functional users to be included in Phase I versus Phase II. Ensure appropriate backfill of tasks and functions that project resources are unable to accomplish, because they are working on the project. No more project during the day, regular work at night and weekends.

    Product capabilities - overall comment

    Banner Finance has some basic functionality, it does it's job, much of which is hampered by the requirement on Oracle forms, but even some fundamental GAP are not followed. Like having two ledgers.

    Service & support - overall comment

    It depends upon which consultants you get.

    Integration & Deployment - Overall comment

    As a fully integrated module of Banner, it does well. Deployment was bumpy and had issues due to poor training.


  • 4 out of 5.0, Reviewed

    Product(s): Banner ERP

    A Dated User Interface with a Much Needed Update on the Way.

    Overall Comment

    Ellucian Banner is one of the premier higher education ERP systems available in the market. The current version 8.5.x is built on Oracle Forms and HTML technology that is rapidly becoming out of date. Ellucian is working on a new version of the product that is being built on a new architecture that will provide a more robust end-user experience that is more consistent with modern web technologies.The progress to completion has been slow with Ellucian adopting an incremental approach to releasing software. The new user-interface is a welcome change but will require an update of the IT organization's technology skills and a replacement of core architecture.

    What one piece of advice would you give other prospective customers?

    Move immediately to the newer version 9.1.x

    What do you like most about the product or service?

    Comprehensive higher-education ERP system.

    What do you dislike most about the product?

    Oracle forms user-interface.

    What one thing do you wish the vendor did differently?

    Provide greater access to online training and accelerate the delivery of the new user-interface.

    If you could start over, what would your organization do differently?

    Start preparing your staff early for the change in technology architecture.

    Product capabilities - overall comment

    Comprehensive coverage of our needs.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.5

Ability to understand your organization's needs

(4)
4.0

Timely and complete response to product questions

(4)
4.3

Pricing and contract flexibility (pricing and terms)

(4)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.8

How long did your deployment take?

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.0

Ease of integration using standard APIs and tools

(4)
3.5

Quality and availability of end-user training

(4)
3.3

Ease of deployment

(4)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(4)
4.0

Was the support package worth it?

Yes

No


Quality of technical support

(4)
3.3

Quality of peer user community

(4)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
3.8
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Executive Sponsor

Implementation, Maintenance or other IT support

Technical assessment

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Improve business process outcomes

Create internal/operational efficiencies

Enhance decision making

Improve customer relations/service

Improve business process agility

Drive innovation

Improve compliance & risk management

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product functionality and performance

Strong consulting partnership

Breadth of services

Financial/organizational viability

Overall cost

Strong user community


In which region(s) did your deployment take place?

North America