4 out of 5 (13 Ratings)

13 Verified Reviews

Epicor ERP

Epicor ERP - Amazing

They were extremely helpful

Epicor ERP

overall success

From the beginning as with any major software implementation, there will be a lot of work and trust. Epicor was a great partner to help and assist in getting this implementation done as well as an ongoing partnership since.

Epicor ERP

Planning is key to a successful implementation of Epicor

With a large project such as this one we did as expected hit a few bumps in the road, but with the help of Epicor, we were able to work through them to find a solution that worked for both parties.

Epicor ERP

The pre Sales Engineers misrepresented the capabilities of the core product

They did a very poor job of managing the data migration portion of the project. Post implementation product support is less than desirable.

Epicor ERP

Go-live success, but a winding road to get there.

Actual go-live went very smoothly. The entire implementation process was drawn out because of data conversion, which seems to be a common thread between most ERP systems.

Epicor ERP

Plan ahead

Overall was a good experience

Epicor ERP

Working with your Software solution to bring results and a smooth implementation.

Epicor worked well with our internal systems and project management. Epicor had the lead in using their own and third party Platinum companies. We were able to complete two locations from different legacy systems to Epicor E10 within two years.

Epicor ERP

Epicor Prophet 21

The move from an older version of Acclaim to the flagship Prophet 21 software from Epicor has been a dramatic step forward in our company's ERP system. Batch based transaction processing is a thing of the past with all transactions using Prophet 21 are real-time for users.

Other...

Epicor Implementation: Making Hard Easier

Epicor has been a good partner for us since long before they were Epicor. We implemented Prophet 21 when it was still calle Commerce Center. As the company has been acquired, their customer-centric focus hasn't degraded at all. Epicor, as an organization, has made several strides to improve customer service as the organization has grown, including deploying a new customer portal that streamlines trouble tickets and knowledgebase. In spite of their explosive growth, they have continued to be a leader in customer service. No software implementation is easy, but Epicor has taken the time to create tools that do make it simpler. Their data conversion team has worked with dozens (if not hundreds) of legacy systems so they know how to handle data transfer. Training is also top-notch with lots of live and recorded training programs to help users get familiar with the software during implementation.

Epicor ERP

ERP Solution is adequate

Cloud services and support teams have been adequate. Global "follow-the-sun" support approach supports our global business.