4 out of 5 (13 Ratings)
Apr 18, 2017
They were extremely helpful
Mar 15, 2017
From the beginning as with any major software implementation, there will be a lot of work and trust. Epicor was a great partner to help and assist in getting this implementation done as well as an ongoing partnership since.
Mar 15, 2017
With a large project such as this one we did as expected hit a few bumps in the road, but with the help of Epicor, we were able to work through them to find a solution that worked for both parties.
Mar 14, 2017
They did a very poor job of managing the data migration portion of the project. Post implementation product support is less than desirable.
Mar 8, 2017
Actual go-live went very smoothly. The entire implementation process was drawn out because of data conversion, which seems to be a common thread between most ERP systems.
Feb 23, 2017
Overall was a good experience
Feb 21, 2017
Epicor worked well with our internal systems and project management. Epicor had the lead in using their own and third party Platinum companies. We were able to complete two locations from different legacy systems to Epicor E10 within two years.
Feb 21, 2017
The move from an older version of Acclaim to the flagship Prophet 21 software from Epicor has been a dramatic step forward in our company's ERP system. Batch based transaction processing is a thing of the past with all transactions using Prophet 21 are real-time for users.
Feb 15, 2017
Epicor has been a good partner for us since long before they were Epicor. We implemented Prophet 21 when it was still calle Commerce Center. As the company has been acquired, their customer-centric focus hasn't degraded at all. Epicor, as an organization, has made several strides to improve customer service as the organization has grown, including deploying a new customer portal that streamlines trouble tickets and knowledgebase. In spite of their explosive growth, they have continued to be a leader in customer service. No software implementation is easy, but Epicor has taken the time to create tools that do make it simpler. Their data conversion team has worked with dozens (if not hundreds) of legacy systems so they know how to handle data transfer. Training is also top-notch with lots of live and recorded training programs to help users get familiar with the software during implementation.
Dec 22, 2016
Cloud services and support teams have been adequate. Global "follow-the-sun" support approach supports our global business.