4 out of 5 (6 Ratings)

6 Verified Reviews

Epicor ERP

Working with your Software solution to bring results and a smooth implementation.

Epicor worked well with our internal systems and project management. Epicor had the lead in using their own and third party Platinum companies. We were able to complete two locations from different legacy systems to Epicor E10 within two years.

Other...

Epicor Implementation: Making Hard Easier

Epicor has been a good partner for us since long before they were Epicor. We implemented Prophet 21 when it was still calle Commerce Center. As the company has been acquired, their customer-centric focus hasn't degraded at all. Epicor, as an organization, has made several strides to improve customer service as the organization has grown, including deploying a new customer portal that streamlines trouble tickets and knowledgebase. In spite of their explosive growth, they have continued to be a leader in customer service. No software implementation is easy, but Epicor has taken the time to create tools that do make it simpler. Their data conversion team has worked with dozens (if not hundreds) of legacy systems so they know how to handle data transfer. Training is also top-notch with lots of live and recorded training programs to help users get familiar with the software during implementation.

Epicor ERP

ERP Solution is adequate

Cloud services and support teams have been adequate. Global "follow-the-sun" support approach supports our global business.

Epicor ERP, Other...

Excellent system to improve your business without hiring a permanent consultant

Everyone that I worked with was very knowledgeable. Not only with the solution, but with business acumen in general. The solution is very easy to learn, implement, and use; but can handle very complex applications. Flexible, scalable, does not require consultants to maintain, fantastic.

Other...

EPIC

Great software , takes lots of resources to update and maintain

Epicor ERP

Solid product, implementaion methodology needs work.

Epicor is at a crossroads. They need to change their implementation model. The application is basically solid but it's not JDEdwards. Warehousing is middle of the road. FICO is solid. PO is basic. SO is not built for rapid order entry. Solid inventory management & lot control. Good stable of bolt-on 3rd party add-ons. The implementaion model leaves a lot to be desired. If you have a strong IT department or trustworthy consulting partner that knows E9 then you should be okay. Their methodology is to come in, bark orders, leave for two weeks then come back and see how you did. Repeat the process until complete. If you are a weak company with regards to depth and understanding of technology you will either not take full afdvantage of the capabilities of the software or you will fail.