4 out of 5 (6 Ratings)
Feb 21, 2017
Epicor worked well with our internal systems and project management. Epicor had the lead in using their own and third party Platinum companies. We were able to complete two locations from different legacy systems to Epicor E10 within two years.
Feb 15, 2017
Epicor has been a good partner for us since long before they were Epicor. We implemented Prophet 21 when it was still calle Commerce Center. As the company has been acquired, their customer-centric focus hasn't degraded at all. Epicor, as an organization, has made several strides to improve customer service as the organization has grown, including deploying a new customer portal that streamlines trouble tickets and knowledgebase. In spite of their explosive growth, they have continued to be a leader in customer service. No software implementation is easy, but Epicor has taken the time to create tools that do make it simpler. Their data conversion team has worked with dozens (if not hundreds) of legacy systems so they know how to handle data transfer. Training is also top-notch with lots of live and recorded training programs to help users get familiar with the software during implementation.
Dec 22, 2016
Cloud services and support teams have been adequate. Global "follow-the-sun" support approach supports our global business.
Dec 7, 2016
Everyone that I worked with was very knowledgeable. Not only with the solution, but with business acumen in general. The solution is very easy to learn, implement, and use; but can handle very complex applications. Flexible, scalable, does not require consultants to maintain, fantastic.
Oct 17, 2016
Great software , takes lots of resources to update and maintain
May 3, 2016
Epicor is at a crossroads. They need to change their implementation model. The application is basically solid but it's not JDEdwards. Warehousing is middle of the road. FICO is solid. PO is basic. SO is not built for rapid order entry. Solid inventory management & lot control. Good stable of bolt-on 3rd party add-ons. The implementaion model leaves a lot to be desired. If you have a strong IT department or trustworthy consulting partner that knows E9 then you should be okay. Their methodology is to come in, bark orders, leave for two weeks then come back and see how you did. Repeat the process until complete. If you are a weak company with regards to depth and understanding of technology you will either not take full afdvantage of the capabilities of the software or you will fail.