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Epicor Software

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Epicor ERP

    Solid product, implementaion methodology needs work.

    Overall Comment

    Epicor is at a crossroads. They need to change their implementation model. The application is basically solid but it's not JDEdwards. Warehousing is middle of the road. FICO is solid. PO is basic. SO is not built for rapid order entry. Solid inventory management & lot control. Good stable of bolt-on 3rd party add-ons. The implementaion model leaves a lot to be desired. If you have a strong IT department or trustworthy consulting partner that knows E9 then you should be okay. Their methodology is to come in, bark orders, leave for two weeks then come back and see how you did. Repeat the process until complete. If you are a weak company with regards to depth and understanding of technology you will either not take full afdvantage of the capabilities of the software or you will fail.

    What one piece of advice would you give other prospective customers?

    Be wary of their sales pitch.

    What do you like most about the product or service?

    Flexibility, continuing to add functionality, stability.

    What do you dislike most about the product?

    Implementaion methodology.

    What one thing do you wish the vendor did differently?

    Provided us with a more stable and dedicated implementation consultant and a team that actually was dedicated to our effort.

    If you could start over, what would your organization do differently?

    Partner with a strong Epicor consultant that has a proven track records of success. Perform an in-depth BPA and GAP analysis.

    Service & support - overall comment

    They tend to close issues before they are fully resolved.

    Integration & Deployment - Overall comment

    This is a huge weakness in their business model.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
2.0

How long did your deployment take?

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
2.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Was the support package worth it?

No


Quality of technical support

(1)
2.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve customer relations/service


What were the key factors that drove your decision?

Overall cost

Pre-existing relationships

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America