3 out of 5.0, Reviewed Sep 7, 2016
Good Point:reasonable cost Bad Point:not enough communication after go live
Please prepare dedicate Project Management.
Friendly User Interface and can expect scalability
wanted to have a local partner. Please expand partner network in Japan.
we want to create different Project team and take topdown approach next time.
assigned partner resource was not enough for support.
4 out of 5.0, Reviewed Sep 6, 2016
IFS was committed to our success and engaged with us at every phase of our latest upgrade project, as well as several prior upgrades.
Support is available and competent. Occasionally issues can take an extended time to resolve.
4 out of 5.0, Reviewed Sep 5, 2016
Good functionality. Good consultancy. Ok performance. GUI could be better (we running 7.5 which has the old GUI). Project Management, we been working with very good project leaders but also those that could improve.
Good project management from the supplier is very important. Also a carefully written contract is essential.
The stability of the system.
Some function areas must be developed, ie. retail pricing
Develop even more for the retail industry.
We think the support is to our needs, day-to-day it's good and if something bad happens and it urgent, we always gets quick help.
IFS integration interface is very good.
5 out of 5.0, Reviewed Aug 25, 2016
Did what they promised.
Complete and user-friendly solution.
More training of end users.
Professional service and support.
1 of 1 peer(s) found this review helpful.
4 out of 5.0, Reviewed Jul 29, 2016
Consultants are knowledgeable. Fewer IFS consultants available both at IFS and in market than needed. IFS Project Managers provide accurate budget estimates.
Do team training first on all modules you think you might use so team understands how the modules interact with one another.
Very stable application with all modules tightly integrated.
We are on an older version & older versions are not easy to update. IFS has corrected this situation in Apps 9.
Improve Call Center response & resolution times.
This is a rating for our version. If we were on the latest, I expect it would be a 5.
Again, Professional Services provided are typically excellent. The Call Center needs improvement.
4 out of 5.0, Reviewed Jul 5, 2016
The link between process and the reference with the organizations with particular expertise eg. PMI
internal process control.
following the progress of the implementation and desired solution of processes or issues which are flexible and not complex.
about traceable, agile and improve analysis data better.
1 of 1 peer(s) found this review helpful.
5 out of 5.0, Reviewed Jul 1, 2016
They have been a great partner, very responsive to any issues.
Look at the stability of the company. I have seen companies pretty miserable after a bunch of vendor changes with forced migrations.
The consistency of the experience over the years.
Occasional language barrier in documentation.
Manage growth to ensure consistent support.
Try to get end users more involved in the process.
Very comprehensive product.
It's fairly easy to reach an experienced tech
4 out of 5.0, Reviewed Jul 1, 2016
The system processes are well implemented but certain final reports which we require need to be looked into.
4 out of 5.0, Reviewed Jun 29, 2016
The application is full range and has capacity to support our business in all aspects desired. In most cases the internal routines were adopted to the standard. A minimum of adjustments were needed. The competence of the consultants is vital. Continuity from consultants is driving efficiency and result.
Select your internal team carefully and make sure they have the time needed to participate in the project.
Fully covers our needs and allows the business to grow and do it in a controlled way in a global world.
Time needed to deliver technical/application updates.
Faster delivery of adjustments to the application.
Cut down on initial workshops. Educate the consultant’s earlier on existing processes and business characteristics.
The capacity of supporting different manufacturing processes in one system.
4 out of 5.0, Reviewed Jun 23, 2016
To get the best outcome from the vendor, we need to have very competent internal team. Our experience was a positive one, mainly due to the competencies of our internal core team.
Be very specific with your requirements. Vague ideas on the functionality would be dangerous pitfalls at latter stages.
The flexibility that it offers, to perform some customizations, even without vendor's help.
Excessive cost on licensing.
Have a more empathetic relationship.
To obtain and record extremely accurate requirements prior to the discussions with vendors.