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single-instance-erp-for-product-centric-midmarket-companies infor All Markets > Single-Instance ERP for Product-Centric Midmarket Companies

Infor

3.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Infor but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Infor SyteLine

    the experience gave me the information needs to push forward

    Overall Comment

    The overall experience was really good.

    What one piece of advice would you give other prospective customers?

    N/A

    What do you like most about the product or service?

    seems to meet our needs.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    if in the breakout sessions they were able to do a POC.

    If you could start over, what would your organization do differently?

    i would have brought more members of my team.


  • 4 out of 5.0, Reviewed

    Product(s): Infor M3

    vertical focused best practices

    Overall Comment

    Talking our business language.

    What one piece of advice would you give other prospective customers?

    simplify and avoid customization

    What do you like most about the product or service?

    focused and serving the industry knowing what the users need

    What do you dislike most about the product?

    partner exclusivity in my region

    What one thing do you wish the vendor did differently?

    local presence

    If you could start over, what would your organization do differently?

    nothing

    Integration & Deployment - Overall comment

    easy and start forward with a specialized tool.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
2.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(2)
3.0

Was the support package worth it?

Yes


Quality of technical support

(2)
3.0

Quality of peer user community

(2)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
3.0
Section
1

Additional Context

What was the nature of your involvement?

Analytics Team Leader

Analytics User

End User Support Manager

Vendor Management


Why did you purchase the software or service?

Cost management

Create internal/operational efficiencies

Drive innovation

Drive revenue growth

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service

Improve supplier or partner relations

Reduce time to market


What were the key factors that drove your decision?

Product roadmap and future vision

Breadth of services

Overall cost

Product functionality and performance

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

EMEA

North America