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Microsoft

3.6 out of 5.0 (7 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 1 out of 5.0, Reviewed

    Product(s): Microsoft Dynamics NAV

    consultant was more creative then persuasive, leading to costly modifications

    Overall Comment

    vendor was experienced, however the profile of the consultant offered to do the implementation was false

    What one piece of advice would you give other prospective customers?

    understand your own business and describe your own business using the same temrinolgy as the software vendor

    What do you like most about the product or service?

    na

    What do you dislike most about the product?

    making costly mistakes, resulting in a year full of irritation and costly rework

    What one thing do you wish the vendor did differently?

    avoid misunderstandings witin the project team by understanding and using the terminology of the customer

    If you could start over, what would your organization do differently?

    spend more time on the analysing phase of the project. be more critical to avoid quick (wrong) choices

    Service & support - overall comment

    system is still not working for 100%


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Dynamics AX

    Dynamics AX Implementation

    Overall Comment

    Overall project was successful, especially due to the expertise of our 3rd party implementor of AX. Learned along the way that the product was not capable of some functions we originally thought.

    What one piece of advice would you give other prospective customers?

    Hire a competent 3rd party vendor to help with implementation.

    What do you like most about the product or service?

    The internal service improvements we've realized.

    What do you dislike most about the product?

    The client is not web based, and is not the most intuitive to use.

    What one thing do you wish the vendor did differently?

    None.

    If you could start over, what would your organization do differently?

    More in depth initial requirements. Not implement at same time as another external B2B financial system conversion.

    Service & support - overall comment

    Microsoft support has been fantastic.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Dynamics AX

    Lot of nuance to our business that the product wasn't designed to handle easily

    Overall Comment

    it was an ERP implementation so there was pain but we worked through it

    What one piece of advice would you give other prospective customers?

    Very clear scope, very early on.

    What do you like most about the product or service?

    all modules included in licensing

    What do you dislike most about the product?

    lack of transportation management

    What one thing do you wish the vendor did differently?

    after sales support. once we locked they were gone

    If you could start over, what would your organization do differently?

    Stronger detailed understanding on the business side of processes and which ones really drove compteitive advantage

    Service & support - overall comment

    MS support has been weak


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Dynamics AX

    Implementation was hard as we were upgrading and implementing.

    Overall Comment

    The knowledge of the vendor is vast.

    What one piece of advice would you give other prospective customers?

    To make sure you have a knowledgeable partner with vast experience. It's never good to be a 'guinea pig'.

    What do you like most about the product or service?

    The ease of use, Microsoft support, cost, functionality.

    What do you dislike most about the product?

    The security module is a nightmare. Not well developed and very little support available.

    What one thing do you wish the vendor did differently?

    I wish the vendor had more experience with implementations and upgrades. Also, I wish they had more experience with reporting solutions.

    If you could start over, what would your organization do differently?

    I think we would have allowed more time in the deadline. We also could have used more resources to review existing code and modifications to make sure there wasn't a trickle effect to other parts of the system.

    Service & support - overall comment

    Service and support was okay, but there are little training documents and support is pricey. Most of our support is in house.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Dynamics AX

    Implementation was complex, lots of moving parts.

    Overall Comment

    AX is very complex by itself and our implementation complexity was magnified by the fact that we were implementing AX 2012 R3 for 6 different brands (hence 6 different sets of requirements).

    What one piece of advice would you give other prospective customers?

    Select a strong and experienced implementation partner that has local consultants.

    What do you like most about the product or service?

    flexibility, breadth of ISV providing bolt-on solutions for AX.

    What do you dislike most about the product?

    Complexity, cost.

    What one thing do you wish the vendor did differently?

    Better and more detailed documentation.

    If you could start over, what would your organization do differently?

    Select a more experienced implementation partner.


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Dynamics AX

    Great tool, forces business to streamline their processes.

    Overall Comment

    Working with Microsoft to implement the system was simple and quick, most work required was getting business groups to realize that adoption of an external standardized process was more efficient than using their "best practice" process.

    What one piece of advice would you give other prospective customers?

    Listen to Microsoft, their experience in implementing the system was very helpful to the products success. Optimize processes before implementing them.

    What do you like most about the product or service?

    Rapid application development, with strong interface connectivity. An ERP that is inexpensive and quick to implement.

    What do you dislike most about the product?

    Client portion of the application, it significantly increases global deployment effort.

    What one thing do you wish the vendor did differently?

    Eliminate the rich client portion of the application. Thin client usage has the most value, as portability of the system is its key to success.

    If you could start over, what would your organization do differently?

    Strictly enforce adherence to standards. Work with users to adopt the out of the box functionality, vs. compromising and change the product.

    Service & support - overall comment

    Able to get Microsoft resources in house and on the problem when faced with issues.

    Integration & Deployment - Overall comment

    Few issues that were not readily overcome.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
3.3

Ability to understand your organization's needs

(7)
3.0

Timely and complete response to product questions

(7)
3.4

Pricing and contract flexibility (pricing and terms)

(7)
2.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
3.3

How long did your deployment take?

12 months or more

9 - 12 months (<12)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.3

Ease of integration using standard APIs and tools

(6)
3.7

Quality and availability of end-user training

(7)
3.6

Ease of deployment

(7)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(5)
3.4

Was the support package worth it?

Yes


Quality of technical support

(5)
4.0

Quality of peer user community

(4)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.1
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Vendor/Product Selection

Development/Integration

Application Lead

Business Analyst

Business Analysts

System Administrator

Technical Assessment


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Improve business process outcomes

Create internal/operational efficiencies

Drive innovation

Enhance decision making

Improve business process agility

Improve compliance and risk management

Improve customer relations/service

Improve supplier or partner relations

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Overall cost

Product functionality and performance

Product roadmap and future vision

Financial/organizational viability

Strong consulting partnership

Strong user community

Breadth of services

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Latin America

Asia/Pacific