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Microsoft

4.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Dynamics AX

    Implementation was complex, lots of moving parts.

    Overall Comment

    AX is very complex by itself and our implementation complexity was magnified by the fact that we were implementing AX 2012 R3 for 6 different brands (hence 6 different sets of requirements).

    What one piece of advice would you give other prospective customers?

    Select a strong and experienced implementation partner that has local consultants.

    What do you like most about the product or service?

    flexibility, breadth of ISV providing bolt-on solutions for AX.

    What do you dislike most about the product?

    Complexity, cost.

    What one thing do you wish the vendor did differently?

    Better and more detailed documentation.

    If you could start over, what would your organization do differently?

    Select a more experienced implementation partner.


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Dynamics AX

    Great tool, forces business to streamline their processes.

    Overall Comment

    Working with Microsoft to implement the system was simple and quick, most work required was getting business groups to realize that adoption of an external standardized process was more efficient than using their "best practice" process.

    What one piece of advice would you give other prospective customers?

    Listen to Microsoft, their experience in implementing the system was very helpful to the products success. Optimize processes before implementing them.

    What do you like most about the product or service?

    Rapid application development, with strong interface connectivity. An ERP that is inexpensive and quick to implement.

    What do you dislike most about the product?

    Client portion of the application, it significantly increases global deployment effort.

    What one thing do you wish the vendor did differently?

    Eliminate the rich client portion of the application. Thin client usage has the most value, as portability of the system is its key to success.

    If you could start over, what would your organization do differently?

    Strictly enforce adherence to standards. Work with users to adopt the out of the box functionality, vs. compromising and change the product.

    Service & support - overall comment

    Able to get Microsoft resources in house and on the problem when faced with issues.

    Integration & Deployment - Overall comment

    Few issues that were not readily overcome.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(2)
3.5

Ease of deployment

(2)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
4.0

Was the support package worth it?

Yes


Quality of technical support

(2)
4.0

Quality of peer user community

(2)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

What was the nature of your involvement?

Business Analysts

Development/Integration

Executive Sponsor

Technical Assessment

Vendor/Product Selection


Why did you purchase the software or service?

Cost management

Enhance decision making

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service

Improve supplier or partner relations


What were the key factors that drove your decision?

Strong consulting partnership

Breadth of services

Financial/organizational viability

Overall cost

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America