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single-instance-erp-for-product-centric-midmarket-companies oracle All Markets > Single-Instance ERP for Product-Centric Midmarket Companies

Oracle

3.4 out of 5.0 (8 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): Oracle E-Business Suite

    Integrating Oracle products using Oracle tools was a nightmare

    Overall Comment

    Auxiliary products and integrations either not ready for production use, or non existant

    What one piece of advice would you give other prospective customers?

    Besides the database, Oracle's sole technical expertize is PowerPoint

    What do you like most about the product or service?

    Flexible customer data model

    What do you dislike most about the product?

    Instability

    What one thing do you wish the vendor did differently?

    Focus on customer success

    If you could start over, what would your organization do differently?

    Avoid Oracle


  • 4 out of 5.0, Reviewed

    Product(s): Oracle JD Edwards EnterpriseOne

    Upgrade was low key with few issues. Reiterated the very low TCO related to this product

    Overall Comment

    The JD Edwards product line is solid in functionality/stability with a very high ROI given the low over all cost of ownership.

    What one piece of advice would you give other prospective customers?

    Evaluate what your true "needs" are versus the extra bells and whistles. Implement functionality to meet those needs rather than the "possibility" that we "might" need a piece of functionality. Invaribly functionality can be added later, if it's really needed. Implementing functionaltiy on the possibility that you might need it is wasted money.

    What do you like most about the product or service?

    Low complexity as suite is trully fully intgrated not just mulitiple suites that will integrate. The software is one platform one piece of software. This leads to a true low total cost of ownership.

    What one thing do you wish the vendor did differently?

    I wish they marketed this software more

    If you could start over, what would your organization do differently?

    Continue to evaluate implmenting additional new feature functionality with the upgrade rather than waiting for the "right" time.


  • 2 out of 5.0, Reviewed

    Product(s): Oracle JD Edwards EnterpriseOne

    The installation

    Overall Comment

    The JD Edwards Enteprise One 9.2 went live with minimal issues. The installation on Oracle Database was problematic and the Oracle licensing is difficult to understand and navigate. We are happy with Enterprise One

    What one piece of advice would you give other prospective customers?

    Look at Oracle licensing closely especially for the middleware and database tier of the architecture.

    What do you like most about the product or service?

    JD Edwards offers a great value ERP solution.

    What do you dislike most about the product?

    It is not built with the end user in mind.

    What one thing do you wish the vendor did differently?

    A cleaner, understandable license model.

    If you could start over, what would your organization do differently?

    We would have the installation completed before the functional consultants began the installation work.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle JD Edwards EnterpriseOne

    Beware of your partner when implementing

    Overall Comment

    Product isn't really scaled well to a business of our size or strategy. Hard working through the Oracle and 3rd party consultant relationships

    What one piece of advice would you give other prospective customers?

    Choosing your implementation partner is key to a smooth success

    What do you like most about the product or service?

    Interface??

    What do you dislike most about the product?

    Interface and ease of implementation

    What one thing do you wish the vendor did differently?

    Better partners

    If you could start over, what would your organization do differently?

    Determine the actual business need/requirements and look at options that addressed those. Be willing to throw out what we already had

    Service & support - overall comment

    Poor. No value


  • 4 out of 5.0, Reviewed

    Product(s): Oracle JD Edwards EnterpriseOne

    JDE a real value for SMB's in Mfg and distribution

    Overall Comment

    The software was easy to configure and implement compared to peers impementing Orace e-business suite SAP etc

    What one piece of advice would you give other prospective customers?

    JDE is not an inferior ERP give it a good look if you are a mid size manufacturing company

    What do you like most about the product or service?

    ease of implementation very configrurable

    What do you dislike most about the product?

    taking upgrades more difficult but is improving

    What one thing do you wish the vendor did differently?

    Actually try to sell it rather than the more complex ERPs

    If you could start over, what would your organization do differently?

    do not use vendor for implementatiom

    Service & support - overall comment

    Very Good


  • 4 out of 5.0, Reviewed

    Product(s): Oracle JD Edwards EnterpriseOne

    Oracle support migration & upgrades with complete documentation & support.

    Overall Comment

    Recent release version's documentation and support content above expectations.

    What one piece of advice would you give other prospective customers?

    Negotiate $$ Negotiate all options/licensing you can up front and consult with site using products to learn insight from them

    What do you like most about the product or service?

    Wide range of support options on-line, consulting and Oracle support site & community

    What do you dislike most about the product?

    the cost and sometimes being the Swiss-Army knife of ERP products

    What one thing do you wish the vendor did differently?

    Wish they would not continuously change pricing structure to drive profits and expand market share instead.

    If you could start over, what would your organization do differently?

    Engage user community sooner to know proposed timeline, risks, and expectations. Also coordinate at each site a lead end user to coordinate communications, status, and feedback to IT teams. Also to not MOD the previous version product as much as we did

    Service & support - overall comment

    Large user community and user groups available to support most basic function issues or set up hurdles

    Integration & Deployment - Overall comment

    Many things we could have done better in the deployment


  • 4 out of 5.0, Reviewed

    Product(s): Oracle E-Business Suite

    Oracle EBS 12.1.3 upgrade with customizations

    Overall Comment

    Excellent support

    What one piece of advice would you give other prospective customers?

    keep customizations to a minimum

    What do you like most about the product or service?

    free new releases

    What do you dislike most about the product?

    frequent new releases

    What one thing do you wish the vendor did differently?

    none

    If you could start over, what would your organization do differently?

    Remove customizations

    Service & support - overall comment

    excellent support


  • 4 out of 5.0, Reviewed

    Product(s): Oracle JD Edwards EnterpriseOne

    Implementation was complex as we operate in four countries

    Overall Comment

    Satisfies our requirements to operate our business in South America.

    What one piece of advice would you give other prospective customers?

    evaluate revenue based contracts.

    What do you like most about the product or service?

    flexibility to quickly adapt to changing environments.

    What do you dislike most about the product?

    running demands time.

    What one thing do you wish the vendor did differently?

    provide more help with hardware sizing.

    If you could start over, what would your organization do differently?

    take the time to select the right vendor and team.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
3.5

Ability to understand your organization's needs

(8)
3.4

Timely and complete response to product questions

(8)
3.5

Pricing and contract flexibility (pricing and terms)

(8)
2.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
3.3

How long did your deployment take?

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(8)
4.3

Ease of integration using standard APIs and tools

(8)
3.4

Quality and availability of end-user training

(8)
3.6

Ease of deployment

(8)
3.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
3.4

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(8)
3.4

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(8)
3.5

Quality of peer user community

(8)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
3.9
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Vendor/Product Selection

Functional Assessment

Implementation, Maintenance or other IT support

Vendor Management

Business Analyst

Development/Integration

Executive Sponsor

Analytics User

Application Lead

Business Analysts

End User Computing Stakeholder

End User Support Manager

User Training

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process outcomes

Improve customer relations/service

Improve business process agility

Improve compliance & risk management

Cost management

Drive revenue growth

Reduce time to market

Enhance decision making

Improve compliance and risk management

Improve supplier or partner relationships

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Financial/organizational viability

Overall cost

Pre-existing relationships

Strong user community

Strong consulting partnership

Strong customer focus

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Latin America