Loading product reviews...

single-instance-erp-for-product-centric-midmarket-companies priority-software All Markets > Single-Instance ERP for Product-Centric Midmarket Companies

Priority Software

4.8 out of 5.0 (4 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Priority Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Priority

    Easy to implement and easy to use-that's Priority Software

    Overall Comment

    We really like Priority software. It is easy to implement in terms of cost and time - and after implementation, it's quite easy to use.

    What one piece of advice would you give other prospective customers?

    The project manager, especially from the implementer's side, is crucial for the success of the project. Our advice would be to try to make as few changes to the core product as possible.

    What do you like most about the product or service?

    Flexibility and adaptability. Fast learning curve.

    What do you dislike most about the product?

    Processes that are required by larger organizations are not always part of the initial implementation. You are able to change important data, but sometimes, without adequate warning time.

    What one thing do you wish the vendor did differently?

    Devote more time to process analysis and verify that the solutions cover the entire needs spectrum.

    If you could start over, what would your organization do differently?

    Devote more time to process analysis prior to starting the actual implementation phase.

    Service & support - overall comment

    We were really pleased with the customer service and support. Handled quickly and efficiently. Very professional.


  • 5 out of 5.0, Reviewed

    Product(s): Priority

    Implementing Priority Software

    Overall Comment

    We have been very happy with our choice of Priority Software since day one. Working closely with the Priority project managers really helped us focus on implementation and using the software to the best of our abilities. Without a doubt, Priority helped move our business forward 100% and we have the results to prove it.

    What one piece of advice would you give other prospective customers?

    I'd tell them only this: You choose Priority, you get a green light - and I'd tell them - just go ahead!

    What do you like most about the product or service?

    I'd have to say that it's product flexibity that we appreciate most of all. Overall, the implementation was successful and we learned a lot about what we can actually do with the system - and it's amazing. I now I have two full time engineers, in-house, who are developing the Priority system on a daily basis. It's smart and its straightforward - and that's why we like the product so much. We know how to take the technology from the SQL and enable Priority to "talk" seamlessly with other software programs. It's that simple, plus the system high level of control is excellent.

    If you could start over, what would your organization do differently?

    To tell you the truth, there's nothing I would do differently. The project was managed well, handled well, every work around was well planned. We had a real partner from start to finish and I wouldn't change a thing.

    Service & support - overall comment

    Customer service, on line, on site or even at Priority's offices if we've needed it, has been excellent. We get fast response no matter what the request is, our service calls are always returned and we always get an answer quickly.


  • 5 out of 5.0, Reviewed

    Product(s): Priority

    Priority: A perfect fit for our multifaceted, fast-paced organization

    Overall Comment

    Excellent customer support and service throughout the implementation process, including project management and support from Priority's implementation specialists.

    What one piece of advice would you give other prospective customers?

    Data migration as much as possible prior to going live.

    What do you like most about the product or service?

    The ability to develop it on our own.

    What do you dislike most about the product?

    Design.

    What one thing do you wish the vendor did differently?

    Nothing at all. The Priority team worked closely with us every step of the way and in the end, everything was based on our own decisions.

    If you could start over, what would your organization do differently?

    We would invest more time and resources into training.

    Service & support - overall comment

    We are pleased with Priority's level of customer service and support - always accessible and high level of professionalism and fast turnaround time.

    Integration & Deployment - Overall comment

    Integration was smooth, considering that we already had a Priority system in place at our sister company. The challenge here, was of course to integrate and deploy an entirely new system at our site and integrate it with an already up and working solution - but this was achieved and successfully too.


  • 5 out of 5.0, Reviewed

    Product(s): Priority

    Priority Is And Will Be Our ERP Software Of Choice!

    Overall Comment

    The vendor’s business partners are highly experienced and are experts in their field, allowing them to bring their customers to an exceptionally high and within a very short time period.

    What one piece of advice would you give other prospective customers?

    Benchmark the product and brainstorm with other customers in the vendor’s user community

    What do you like most about the product or service?

    Easy to use, implement and maintain Fast and simple updates / upgrades System is very flexible, adapts well to change, both on processes and DB Workflows are very easily adjusted Ongoing cost is relatively low

    What do you dislike most about the product?

    Look and feel (user interface) of the on-premise version

    What one thing do you wish the vendor did differently?

    Better explain/elaborate on the product's high-end capabilities

    If you could start over, what would your organization do differently?

    - Setup the initial DB to support company growth multi sites / multi companies - Invest in automation for all FIN and SCM related activities from day 1

    Product capabilities - overall comment

    The system proved a great asset to our company during our recent M&A activities. System flexibility allowed us to quickly amend/adjust our company's needs/requirements.

    Service & support - overall comment

    Support from the vendor’s business partners enabled quick deployment at multiple locations in a very short time.

    Integration & Deployment - Overall comment

    The deployment was done in several stages based on our company's priorities per region/area of activity. The first deployment took 6 months and supported FIN, OPS, and SCM. Overall deployment took 12 months and included all other modules.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.0

Ability to understand your organization's needs

(3)
5.0

Timely and complete response to product questions

(3)
4.7

Pricing and contract flexibility (pricing and terms)

(4)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.8

How long did your deployment take?

9 - 12 months (<12)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
5.0

Ease of integration using standard APIs and tools

(4)
4.8

Quality and availability of end-user training

(4)
4.5

Ease of deployment

(4)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.3

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(4)
4.5

Was the support package worth it?

Yes


Quality of technical support

(4)
4.5

Quality of peer user community

(4)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.8
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

System Administrator

Vendor Management

Vendor/Product Selection

Analytics User

Business Analyst

End User Support Manager

Technical assessment


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Create internal/operational efficiencies

Enhance decision making

Improve customer relations/service

Improve business process agility

Improve business process outcomes

Improve compliance & risk management

Drive innovation

Drive revenue growth

Reduce time to market

Improve supplier or partner relationships


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Strong customer focus

Strong services expertise

Financial/organizational viability

Overall cost

Strong consulting partnership

Breadth of services

Product roadmap and future vision

Strong user community

Pre-existing relationships


In which region(s) did your deployment take place?

Europe, Middle East and Africa

Asia/Pacific

North America