4 out of 5.0, Reviewed Oct 13, 2016
We really like Priority software. It is easy to implement in terms of cost and time - and after implementation, it's quite easy to use.
The project manager, especially from the implementer's side, is crucial for the success of the project. Our advice would be to try to make as few changes to the core product as possible.
Flexibility and adaptability. Fast learning curve.
Processes that are required by larger organizations are not always part of the initial implementation. You are able to change important data, but sometimes, without adequate warning time.
Devote more time to process analysis and verify that the solutions cover the entire needs spectrum.
Devote more time to process analysis prior to starting the actual implementation phase.
We were really pleased with the customer service and support. Handled quickly and efficiently. Very professional.
5 out of 5.0, Reviewed Oct 13, 2016
We have been very happy with our choice of Priority Software since day one. Working closely with the Priority project managers really helped us focus on implementation and using the software to the best of our abilities. Without a doubt, Priority helped move our business forward 100% and we have the results to prove it.
I'd tell them only this: You choose Priority, you get a green light - and I'd tell them - just go ahead!
I'd have to say that it's product flexibity that we appreciate most of all. Overall, the implementation was successful and we learned a lot about what we can actually do with the system - and it's amazing. I now I have two full time engineers, in-house, who are developing the Priority system on a daily basis. It's smart and its straightforward - and that's why we like the product so much. We know how to take the technology from the SQL and enable Priority to "talk" seamlessly with other software programs. It's that simple, plus the system high level of control is excellent.
To tell you the truth, there's nothing I would do differently. The project was managed well, handled well, every work around was well planned. We had a real partner from start to finish and I wouldn't change a thing.
Customer service, on line, on site or even at Priority's offices if we've needed it, has been excellent. We get fast response no matter what the request is, our service calls are always returned and we always get an answer quickly.
5 out of 5.0, Reviewed Sep 20, 2016
Excellent customer support and service throughout the implementation process, including project management and support from Priority's implementation specialists.
Data migration as much as possible prior to going live.
The ability to develop it on our own.
Nothing at all. The Priority team worked closely with us every step of the way and in the end, everything was based on our own decisions.
We would invest more time and resources into training.
We are pleased with Priority's level of customer service and support - always accessible and high level of professionalism and fast turnaround time.
Integration was smooth, considering that we already had a Priority system in place at our sister company. The challenge here, was of course to integrate and deploy an entirely new system at our site and integrate it with an already up and working solution - but this was achieved and successfully too.
5 out of 5.0, Reviewed Sep 14, 2016
The vendor’s business partners are highly experienced and are experts in their field, allowing them to bring their customers to an exceptionally high and within a very short time period.
Benchmark the product and brainstorm with other customers in the vendor’s user community
Easy to use, implement and maintain Fast and simple updates / upgrades System is very flexible, adapts well to change, both on processes and DB Workflows are very easily adjusted Ongoing cost is relatively low
Look and feel (user interface) of the on-premise version
Better explain/elaborate on the product's high-end capabilities
- Setup the initial DB to support company growth multi sites / multi companies - Invest in automation for all FIN and SCM related activities from day 1
The system proved a great asset to our company during our recent M&A activities. System flexibility allowed us to quickly amend/adjust our company's needs/requirements.
Support from the vendor’s business partners enabled quick deployment at multiple locations in a very short time.
The deployment was done in several stages based on our company's priorities per region/area of activity. The first deployment took 6 months and supported FIN, OPS, and SCM. Overall deployment took 12 months and included all other modules.