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single-instance-erp-for-product-centric-midmarket-companies ramco-systems All Markets > Single-Instance ERP for Product-Centric Midmarket Companies

Ramco Systems

3.8 out of 5.0 (5 ratings)

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We have aggregated ratings data on Ramco Systems but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Ramco ERP Suite

    Successful Implementation with short period of Time.

    Overall Comment

    Overall it's a great journey with the successful implementation in a short period.

    What one piece of advice would you give other prospective customers?

    Implementation will be easier if the source data is clean

    What do you like most about the product or service?

    Data extractions from the Product and the Technical support Services.

    Service & support - overall comment

    Skillfull Implementation Team Members !! Very Well Supportive !!


  • 3 out of 5.0, Reviewed

    Product(s): Ramco ERP Suite

    Implementation was easy, but needs additional features to complete the toolbox.

    Overall Comment

    Needs improvement in the product to compete for current IT scenarios.

    Service & support - overall comment

    It seems that RAMCO is lacking internal co-ordination to provide good support to customer and to improve product features. Since implementation (4th year), we never get technical enhancement updates in product.


  • 3 out of 5.0, Reviewed

    Product(s): Ramco ERP Suite

    Implementation was not easy, and also needs features to complete the tool box.

    Overall Comment

    Needs improvement in product to compete for the current IT scenario

    Service & support - overall comment

    It seems that Ramco is lacking internal co-ordination to provide good support to customer and to improve product features. Since implementation there is no technical enhancement updates.


  • 4 out of 5.0, Reviewed

    Product(s): Ramco ERP Suite

    Easy to use

    Overall Comment

    Since Being not a part of the overall project not able to comment much, however since last three months I have been in touch with the team, we need the timely response as and when required.

    Service & support - overall comment

    Overall its good


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
3.6

Ability to understand your organization's needs

(5)
3.8

Timely and complete response to product questions

(4)
3.8

Pricing and contract flexibility (pricing and terms)

(4)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
3.8

How long did your deployment take?

3 - 6 months (<6)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.0

Ease of integration using standard APIs and tools

(5)
3.2

Quality and availability of end-user training

(5)
3.2

Ease of deployment

(5)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(5)
3.6

Was the support package worth it?

Yes


Quality of technical support

(5)
3.8

Quality of peer user community

(4)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
3.8
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

End User Support Manager

Functional Assessment

Implementation, Maintenance or other IT support

System Administrator

Technical assessment

Analytics Team Leader

Analytics User

Application Lead

Business Analyst

Data Steward

Development/Integration

End User Computing Stakeholder

User Training

Vendor Management

Data Scientist

Executive Sponsor

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process outcomes

Cost management

Enhance decision making

Improve business process agility


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Financial/organizational viability

Overall cost

Product functionality and performance

Strong consulting partnership

Other...


In which region(s) did your deployment take place?

Asia/Pacific