2 out of 5.0, Reviewed Aug 22, 2016
Tyler Technologies was not prepared to take on the size of our implementation. We were the largest implementation for them to date and entering them into a whole new market. Their previous approaches with smaller organizations were successful, but it did not scale well to us. We were a learning curve for them and I believe they are in a better place now because of it, but it was painful at times for us.
Depending on your organizational size, proceed with caution. Do your upfront work (business processes and requirements) with due diligence.
More user-friendly than previous solution.
Doesn't adapt well to existing unique processes.
Have more experience with larger organizations or bring a better approach to the table.
Insist on different approach for our larger organization and insist on better contractual leverage.
1 of 1 peer(s) found this review helpful.