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single-instance-erp-for-product-centric-midmarket-companies tyler-technologies All Markets > Single-Instance ERP for Product-Centric Midmarket Companies

Tyler Technologies

2.0 out of 5.0 (1 ratings)

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  • 2 out of 5.0, Reviewed

    Product(s): Munis ERP

    Helping a vendor gain entry into a new marketplace can prove to be painful for both.

    Overall Comment

    Tyler Technologies was not prepared to take on the size of our implementation. We were the largest implementation for them to date and entering them into a whole new market. Their previous approaches with smaller organizations were successful, but it did not scale well to us. We were a learning curve for them and I believe they are in a better place now because of it, but it was painful at times for us.

    What one piece of advice would you give other prospective customers?

    Depending on your organizational size, proceed with caution. Do your upfront work (business processes and requirements) with due diligence.

    What do you like most about the product or service?

    More user-friendly than previous solution.

    What do you dislike most about the product?

    Doesn't adapt well to existing unique processes.

    What one thing do you wish the vendor did differently?

    Have more experience with larger organizations or bring a better approach to the table.

    If you could start over, what would your organization do differently?

    Insist on different approach for our larger organization and insist on better contractual leverage.

    Service & support - overall comment

    N/A

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
2.0

Timely and complete response to product questions

(1)
2.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
1.0

Ease of integration using standard APIs and tools

(1)
2.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Was the support package worth it?


Quality of technical support

(1)
3.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor


Why did you purchase the software or service? Multiple responses allowed.

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America