3.9 out of 5 (11 Ratings)

11 Verified Reviews

FlexNet Manager Suite

Difficult to implement and realize benefit, Integration with SMP is lacking support

Implementation has been slow even though we used 3rd part services, App portal portion of the product was touted to work with Symantec Managment Platform but we have struggled, and continue ot struggel to get them to work together. When we reach out support we are given solutions specific to SCCM only, there seems to be little knowledge within the orginization of SMP, or we just havent found the correct resource yet.

FlexNet Manager Suite

Application is sufficient but support is questionable

The FlexNet Manager Suite meets many of my organization's software license tracking and compliance needs, but the responsiveness of their support staff leave much to be desired. Issues escalated online can day several days to get a response, and I spend much of the support process submitting additional data on the issue to be analyzed with very few solutions provided. While part of this problem may stem from the fact that the support organization is based out of Australia (I am in the U.S.) and our hours are not compatible, but I am hard pressed to believe that my issues are unique and that there is no process in place to have me check system configuration based on most likely causes.

FlexNet Manager Suite

Implementation was easy and services have been satisfactory.

Our work with Flexera's FlexNet Manager offering has been great. We've implemented it with a larger organization and they've been happy as well. No complaints with client service.

FlexNet Manager Suite

Great product, but dont "boil the ocean"

Great product. Took the time to understand the environment and developing processes. Took a simple approach to only manage highest risk tools and implement the features that gave the greatest value.

FlexNet Manager Suite, Other...

Great customer service. They want you to succeed.

Great customer service. They want you to succeed.

FlexNet Manager Suite

Needs to be more robust on various flavours of Windows/Linux OS

So far this has been a wonderful product in terms os usage and accuracy.

FlexNet Manager Suite

Great initial experience

while initial experience was great, the support over next two years wasn't that great

FlexNet Manager Suite

Great product - but needs documentation for end users on all features & integration points

Flexera customer support via call in is not great. They need to be more responsive and have a better way to communicate back the status of open items.

FlexNet Manager Suite

Great team, great tech expertise, needs work on post-go-live support response

Great team, excellent project management and technical management. It would have been 5 but we did have some speed bumps on post-go-live support.

FlexNet Manager Suite

Flexera's product and support have been more than helpful to our growing business

Flexera's product and support have helped our smaller business grow by providing a platform that help implement standardized formatting.