4.1 out of 5 (10 Ratings)
Apr 19, 2017
The FlexNet Manager Suite meets many of my organization's software license tracking and compliance needs, but the responsiveness of their support staff leave much to be desired. Issues escalated online can day several days to get a response, and I spend much of the support process submitting additional data on the issue to be analyzed with very few solutions provided. While part of this problem may stem from the fact that the support organization is based out of Australia (I am in the U.S.) and our hours are not compatible, but I am hard pressed to believe that my issues are unique and that there is no process in place to have me check system configuration based on most likely causes.
Mar 16, 2017
Our work with Flexera's FlexNet Manager offering has been great. We've implemented it with a larger organization and they've been happy as well. No complaints with client service.
Mar 7, 2017
Great product. Took the time to understand the environment and developing processes. Took a simple approach to only manage highest risk tools and implement the features that gave the greatest value.
Feb 21, 2017
Great customer service. They want you to succeed.
Feb 17, 2017
So far this has been a wonderful product in terms os usage and accuracy.
Jan 18, 2017
while initial experience was great, the support over next two years wasn't that great
Dec 19, 2016
Flexera customer support via call in is not great. They need to be more responsive and have a better way to communicate back the status of open items.
Dec 7, 2016
Great team, excellent project management and technical management. It would have been 5 but we did have some speed bumps on post-go-live support.
Dec 5, 2016
Flexera's product and support have helped our smaller business grow by providing a platform that help implement standardized formatting.
Dec 2, 2016