3.9 out of 5 (12 Ratings)

12 Verified Reviews

Remedy Asset Management

ITAM - Trial by Fire

BMC Remedy's IT Asset Management is a great blank canvas; with it, you can draw and implement beautiful plans if you have the knowledge and expertise. Or it can be a blank canvas with the paintbrush accessible to people and you'll have a.. "interesting" picture. We were in the middle; I believe that if we had kept a singular vision, our ITAM landscape would be vastly more in-depth and we could have achieved more business objectives. However, this was a 'trial-by fire' implementation with little help from outside corporations except for the initial implementation.

BMC Discovery

Full spectrum of functionalities; medium operational and maintaining effort needed

Worked well with BMC Remedy ITSM Suite

BMC Discovery

Solid solution, requires buy-in and executive support for successful implementation

Pros: mature technology, out-of-box features/functionality Cons: gaps with discovering popular and common technologies/vendors

Remedy Asset Management

Assume product, implementation was issue

Increase customer satisfaction. Ability to track trends, analyze services provided and resolve.

BMC Discovery

Ability to interact with other applications works well.

Numerous resources to resolve inquiries.

Remedy Asset Management

Disappointment with our state software.

The basic part of the software worked for assets but the most important reason we needed it was so it would integrate with our existing software. Every school district in our state is on the same finance/accounting software, which also has an asset section. This is the state recommended software but is does NOT integrate as promised. You can spend hours on the phone with the tech and you may get a file to upload but there has NEVER been a seamless integration. We finally quit using it, after multiple upgrades and renewals. The overall software delivers as expected but if I can't get it in the reports I need, it is useless to me.

Other...

Robust Patching Tool for compliance integration

Very satisfied

BMC Discovery

Automate Application And Infrastructure

Vendor expertise with the Discovery product is excellent. Performance at scale, collecting millions of data points from over 100k devices exceeds expectations. This product offers the best integration with Remedy ITSM of any product my organization has ever done. Overall, this is the best product from BMC I have used.

BMC Discovery

bmc discovery for cmdb management

overall experience was good

Remedy Asset Management

not as described, not scaleable.

Integration with other products within the BMC suite was difficult includng request. Adoption was impacted due to amount of swivel chair required for implementation.