3.9 out of 5 (8 Ratings)
Mar 28, 2017
Numerous resources to resolve inquiries.
Mar 10, 2017
The basic part of the software worked for assets but the most important reason we needed it was so it would integrate with our existing software. Every school district in our state is on the same finance/accounting software, which also has an asset section. This is the state recommended software but is does NOT integrate as promised. You can spend hours on the phone with the tech and you may get a file to upload but there has NEVER been a seamless integration. We finally quit using it, after multiple upgrades and renewals. The overall software delivers as expected but if I can't get it in the reports I need, it is useless to me.
Jan 24, 2017
Jan 20, 2017
Vendor expertise with the Discovery product is excellent. Performance at scale, collecting millions of data points from over 100k devices exceeds expectations. This product offers the best integration with Remedy ITSM of any product my organization has ever done. Overall, this is the best product from BMC I have used.
Dec 6, 2016
overall experience was good
Dec 5, 2016
Integration with other products within the BMC suite was difficult includng request. Adoption was impacted due to amount of swivel chair required for implementation.
Oct 11, 2016
This product has filled the requirements we specified for discovery. BMC continues to enhance the product to make it easier and more efficient for the administrator. The support team deserves the highest grades and there is a very active online community.
Sep 13, 2016
BMC Discovery, formerly ADDM, is a terrific product and assists us with populating our CMDB with accurate data.