3.9 out of 5 (12 Ratings)
May 25, 2017
BMC Remedy's IT Asset Management is a great blank canvas; with it, you can draw and implement beautiful plans if you have the knowledge and expertise. Or it can be a blank canvas with the paintbrush accessible to people and you'll have a.. "interesting" picture. We were in the middle; I believe that if we had kept a singular vision, our ITAM landscape would be vastly more in-depth and we could have achieved more business objectives. However, this was a 'trial-by fire' implementation with little help from outside corporations except for the initial implementation.
May 24, 2017
Worked well with BMC Remedy ITSM Suite
May 8, 2017
Pros: mature technology, out-of-box features/functionality Cons: gaps with discovering popular and common technologies/vendors
May 8, 2017
Increase customer satisfaction. Ability to track trends, analyze services provided and resolve.
Mar 28, 2017
Numerous resources to resolve inquiries.
Mar 10, 2017
The basic part of the software worked for assets but the most important reason we needed it was so it would integrate with our existing software. Every school district in our state is on the same finance/accounting software, which also has an asset section. This is the state recommended software but is does NOT integrate as promised. You can spend hours on the phone with the tech and you may get a file to upload but there has NEVER been a seamless integration. We finally quit using it, after multiple upgrades and renewals. The overall software delivers as expected but if I can't get it in the reports I need, it is useless to me.
Jan 24, 2017
Jan 20, 2017
Vendor expertise with the Discovery product is excellent. Performance at scale, collecting millions of data points from over 100k devices exceeds expectations. This product offers the best integration with Remedy ITSM of any product my organization has ever done. Overall, this is the best product from BMC I have used.
Dec 6, 2016
overall experience was good
Dec 5, 2016
Integration with other products within the BMC suite was difficult includng request. Adoption was impacted due to amount of swivel chair required for implementation.