3 out of 5 (1 Ratings)
Jan 18, 2017
The internal project managemnent for this implementation came from the IT Service Desk Management function, so the asset piece of the puzzle was what we called a "red headed stepchild," never getting the attention it deserved. However, ITAM legal documents has served us well with contract tracking and reporting, although kludgy. Out of the box reporting (advanced searches) are difficult to create and/or change. We do not track hardware or software assets in ITAM, they are all tracked in Service Desk which gives them a direct relationship to associated tickets.