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software-asset-management-tools cherwell All Markets > Software Asset Management Tools

Cherwell Software

3.0 out of 5.0 (1 ratings)

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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

3 - 6 months (<6)


Ease of deployment

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Choose the option that best describes the complexity of your implementation

500 to 999 licensed users


Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Software Platform Autodiscovery

(1)
3.0

Software Position Establishment

(1)
3.0

Software Position Optimization

(1)
4.0

How satisfied is your organization with the product meeting your needs?

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes


Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Timeliness of vendor's response

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was your technology adoption bias for this implementation?

Adopt only proven technologies


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Improve compliance & risk management


In which region(s) did your deployment take place?

North America


What other vendors were considered?

Open iT


What was the nature of your involvement? Multiple responses allowed.

Analytics Team Leader

Analytics User

Business Analyst

End User Support Manager

System Administrator

Technical assessment

User Training

Vendor/Product Selection


What was your implementation strategy?

Worked with both the vendor and 3rd-party service providers


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Strong services expertise


Deployment architecture

Don't know


Section
1

Lessons Learned

Would you recommend this product or service to others?

No


How satisfied is your organization with the value the product provides for the money spent?

(1)
3.0

Please rate your overall experience with this vendor

(1)
3.0

Go-live Year

Don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0
1 2 3 4 5